BBB Accredited Business since
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This company offers merchant services.
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A BBB Accredited Business since
BBB has determined that Group ISO Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Group ISO Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mike Segura, CEO Ms. Diane Coddington, HR Mr. Michael Fox, VP of Sales Jennifer Vaughan, Legal Ms. Jennifer Vo, Marketing
Number of Employees
Credit Card - Merchant Services Loans - Small Business Financial Services Credit Cards & Plans - Equipment & Supplies Payment Processing Service
Alternate Business NamesGroup ISO Merchant Services
Industry TipsDebt Relief Strategies Financial Industry Identity Theft
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Thief by Deception Scam alertWhere can I start I should have went to rip off report .com and check on them. In March I needed a credit card processor because I was putting my business online and needed to process credit cards. What a nightmare it took 3 weeks and finally I was approved. Approved GROUP ISO Melissa which works in risk department and pregnant by another mans husband I should add told me that they are holding 30% from each transaction WOW. Well foolishly I agreed after she said that up to 25k they will stop taking 30%. I asked when I can get that money back she said in a year. Well after going back and forth I decided to move forward. Well as of today 12/4/13 I have been out and out lied to by *******. Now this women first off comes right out and tells you she had cancer thats for you to let your guard down and be nice. I did over 50k in credit cards sales and they were holding 15k of my money. Well things slowed down and I was ruffing it out and if I told you I had soup for thanksgiving that wouldnt be a lie. So I called them to see if there was anything I can do to have a little of my money for food and other life essentials. I was told to call back in 30 days the bank will review it CLICK.30 days past and now 2 of my good sales agents left because I had to change policy because GROUP ISO said first data the processor required it. Well after that month I checked my bank account and GROUP ISO went in there and took 3k of my payroll money stating that I had to do more transactions. WHAT well I called and what a lying bunch of crooks these people are. I was told that first data has to make the final call on releasing monies and to lower your reserve. And folks a bunch of other lies. But MIKE THE OWNER AND MIKE THE SALES VP AND ******* AND ******* keep the smile and said well find out for you.Well folks a starving UNITED STATES MARINE took control and called NATIONAL HEADQUARTERS for first data in GA. And after 4 hours being transferred around finally a women named Marilyn got on the phone and ran my companies name - address phone my name etc. etc. And said to me WE DONT CHARGE A RESERVE ON ANY CLIENTS - RED FLAG - then she asked who the company was and I told her she said you better google them. And when hearing that I knew I was robbed of my 15k. Google has ALL kinds of stories on how they ripped people off put people out of business now am sick to my stomach - am broke and I was counting on that reserve to get me through to the new year. I really am sick and I just cant believe how much they lied and will ripped me off without any concern at all of any consequences. JUST STAY AWAY FROM GROUP ISO MIKE THE OWNER - ******* ******* MIKE
Desired Settlement: I want what is owed to me and that is exactly $14,942.00
Response to Complaint from Mr. *** ******
Group ISO has been in business for 13 years in Irvine California. Group ISO (GISO) has had an established partnership with First Data and its affiliated banks that allows GISO to submit merchant applications for merchants to process credit card transactions for their business. GISO is then liable for ensuring merchants are in compliance with Visa, MasterCard and Discover (Card Brands) standards as well as ensuring merchants are financially stable. GISO is 100% liable for each and every merchant/business we process payments for through its licensed relationships.
GISO is not a financial institution and has absolutely no ability to access any monies held at Wells Fargo on behalf of merchants; this includes reserves and merchant deposits.
Mr. ******* ****** applied for a merchant account with Group ISO in April 2013. Mr. ****** was requesting to process transactions for his home based advertising company Doing Business As Campus Concepts. Campus Concepts’ core business is to advertise for schools in local publications. The account was requesting to process $25,000 monthly in credit card transactions with a limit of $5000 per card holder charged.
Based on our normal underwriting efforts, we found that Mr. ****** had been turned away from multiple credit card processing companies like ours that were not willing to take his account’s liability for reasons of their own. Mr. ******’s financial credibility was reviewed and it was determined that Mr. ****** would pose a significant risk to GISO if his account was approved to process credit cards. Considering this and many other factors Group ISO decided to give Mr. ****** a chance to prove himself based on our successful and extensive experience with companies in the same situation as Campus Concepts’.
In order to protect GISO, Mr. ****** agreed to and signed a Reserve Agreement as a condition of his account approval. Mr. ******’s reserve agreement allowed Wells Fargo to hold 30% of the deposits to Campus Concepts in a separate reserve account at Wells Fargo. A reserve is essentially a back-up which will protect GISO in the event the merchant receives a chargeback and is unable to pay for it out of their bank account. If a merchant is processing card transactions and one of their customers decides to dispute the transaction or “chargeback” the transaction, the merchant is automatically debited by the acquiring bank; in this case, Wells Fargo the same day. In Mr. ******’s situation, this would mean $5000 debited from his bank account due to his customer charging back the transactions. Mr. ****** did not have any funds in his bank account to cover these chargebacks. This is the exact reason GISO assigns reverse accounts to certain types of merchants. Further, the reserve agreement also stated that funds can be held for one year past the last processing date. This one year hold is vital since card holders have one year to dispute their transactions after the initial sale.
Campus Concepts began processing transactions from April of last year through present and received all deposits minus 30% reserve. Total transactions processed is around $50,000; in this time frame, Campus Concepts received 4 chargebacks from their clients including 3 which posted recently that Campus Concepts did not have funds to pay for in their bank account and resulted in the debits being deducted from their reserve account. Had the reserve not been established, the chargebacks made by the customers of Campus Concepts would have been debited directly from Group ISOs bank account causing a loss to our company.
Suddenly, we received a very irate call from Mr. ****** where he proceeds to scream, yell, use excessive profanity and call our staff every belittling name possible. Mr. ****** says several times during phone calls and proceeding emails that he has notified all of his customers of Campus Concepts to process chargebacks against their transactions so the debits will drain his reserve (which is $14,000) and post debits against GISOs bank account. No matter our efforts, Mr. ****** cannot be satisfied until he receives every last dime of his reserve. He starts a series of personal attacks against our staff and the company by fabricating online stories.
As much as we would like to give Mr. ****** the reserve funds, GISO knows we will take a significant financial loss from the chargebacks as he reportedly told all of his customers to do ($50,000 worth of transactions) and Wells Fargo currently has a reserve account with $14,000 in it. This will be a loss to GISO of at least $36,000. If we released his reserve at this point we would lose $50,000 total.
The card holders have not had a good experience with Mr. ****** up until this point. GISO has contacted several of them in the last few days and their remarks of his business practices were shocking. Again, we would like to share this information with the BBB however we would need Mr. ******’s permission to do so. If Mr. ****** truly feels he is in the right, this should be a simple request.
Unfortunately, we are dealing with a man whom we feel is unstable. Mr. ****** chooses to personally attack our employees by including in his complaint references to Melissa (“is having a baby with another man’s husband”) -- not sure what that means exactly or the logic behind his statement -- but Melissa is on maternity leave and this is a ridiculous story he fabricated to go along with that information; it is nonsense and irrelevant. Also, his reference to Allison having cancer (“wants people to believe that so they will be nice to her”) is also something he has come up with in his own mind. During a heated conversation, Mr. ****** made several references to the physical appearance of several employees. He has been altering photos from our website and criticizing people’s appearance in several emails to us in an effort to bully the employees of Group ISO.
Mr. ****** is a disturbed man that we have had to file a police report against because of his threats to “set a bomb off in our office,” come here to “stab everyone in the building” and “destroy everyone here and their families.” We have had to add extra security in our office to protect our employees against this deranged individual. Mr. ****** is in severe need of mental help and unfortunately for Group ISO, we gave him a chance to grow his business by accepting credit cards and this situation will prevent us from wanting to help business owners who just need a chance in the future.
Group ISO is more than willing to produce all of the documents to the BBB that forced GISO to take extra measures to protect ourselves. GISO could provide information such as Mr. ******’s credit report, background check and bank statements along with the merchant application. Group ISO is bound by our merchant contract so we cannot share all of Mr. ******’s personal information, however with Mr. ******’s permission, we would be more than happy share these documents to the BBB.
Group ISO Merchant Services, Marketing
p: 800.722.GISO (4476) | f: 800.571.2607
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved