BBB Business Reviews may not be reproduced for sales or promotional purposes.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB's Business Review on this business is currently being updated. Therefore BBB cannot provide you with any information at this time.
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I am writing to file a complaint about my recent RMA experience with NextWarehouse.First, one of the items (item#1216005, price $88.18) for my order #********* arrived DOA. As a result, I filed a RMA and placed another order (#*********) for the same item.Second, NextWarehouse took the longest time (more than 10 business days) to process my RMA. USPS tracking# ********************** shows the RMA/defective item was received by NextWarehouse at 10am on 1/2, but I did not receive any refund until 1/16 night. If 1/2 is the first business day, then 10/16 is the eleventh business day.Third, the refund was processed incorrectly because the amount issued, $83.21, is less than the item price. It seems NextWarehouse took the liberty to deduct the credit used in my order from the item price.That is outrageous, because the item only represents a tiny portion of the total ($574.01) of the whole order. If they want to consider the credit, it should be prorated (4.97 x 88.18 / 574.01).Nonetheless, I don't agree that the refund of a DOA item should be reduced at all, because this is not an error on my part, and I already bear the cost for return shipping of a DOA item, and the amount of credit that they reduced from my refund is not added back to my account (even if they do, this store credit has no cash value to me, and as a result, this DOA issue is unfair to me if the item price is not completely refunded).
Desired Settlement: I would like to request a complete refund of the item price - i.e. an additional $4.97 of refund.
From: F***** **** <*********************>
Date: Fri, Jan 31, 2014 at 10:21 AM
Subject: complaint #*******
Thank you for your help, the business has resolved the matter with me. (Not sure why they didn’t respond to you) Therefore, you may close complaint #*******.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|11/13/2013||Problems with Product/Service|
|10/25/2013||Problems with Product/Service|