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This company offers marketing and communications to businesses.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating at this time because BBB file information is being reviewed and/or updated.
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Complaint Trends - Last 3 Years
Customer Review Trends
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Problems with Product/Service
Read Complaint Details
Complaint: Trumpia completely misrepresented their services to our company. Their company is primarily a SMS company and although they do handle some email campaigns, they are VERY difficult to set up and must be done in HTML which they did not tell us. They have also been unresponsive at times and most times only respond when I threaten to contact the BBB. They hide behind their "no refund policy". I would like a full refund as they were unresponsive, slow to respond and misrepresented themselves to 3 of our company representatives. They claim their system does do what we want it to and that might be, but it's not with ease and HTML is required and that was NOT something they advised.
Desired Settlement: We would like a full refund based on the above. I have emails and records of phone calls with this company. Even their own employees are unable to navigate and figure out the issues with their system.Thanks so much!*** ***************** ** ***************** ******* *******
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.