BBB Accredited Business since
Phone: (714) 647-0570 222 W 4th St #B, Santa Ana, CA 92701
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This company offers bridal and quincenera gowns.
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A BBB Accredited Business since
BBB has determined that Genesis Bridal meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Genesis Bridal include:
- Length of time business has been operating
Factors that raised the rating for Genesis Bridal include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Lilia Cerpas, Owner
Number of Employees
Bridal Shops Wedding Supplies & Services Photographers - Commercial Photographers - Portrait Wedding Consultants Photography Sales
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I contracted with this bridal shop to have a dress custom made for my daughter. I had several pictures and was assured by the sales person that they could duplicate the dress with no problem, just as shown in the picture. When we went for our first fitting, I was concerned because the dress did not look like the dress in the picture. I told her and she said they would make the appropriate changes. During our second fitting I realized that they were not capable of doing what they promised they could do. The quality of the dress was so poor and the style was nothing like what we originally ordered under the contract. The fabric used was that which is used in a dress lining, not the actual dress. Not only that, but it was too short on my daughter as this was supposed to be a long dress. Additionally, I was charged a $258 for the dress and they wanted to charge an extra $75 to finish it. This was not part of the contract. After we gave them several chances to fix and correct the dress, we realized that it was not going to happen. I informed them that the dress was not what I ordered and I had the pictures to prove that and asked for my deposit back. They refused and kept the dress and my deposit.
Desired Settlement: My deposit was $130.12 and am requesting to have that refunded to me. Since they were not able to hold up their side of the contract, it is null and void, and I expect to receive my deposit back.
Better Business Bureau:
We are capable of making any dress design. To all of our customers we do let them know that a slight change may occur from the actual product and it clearly states that on their receipt. We are unable to make the same dress because of copyright issues, none the less the designers have special fabrics that the manufacturers only provide too them. As we originally responded to this complaint all sales are final and we did all we could in regards to the order.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved