BBB Accredited Business since
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This company offers auto repair.
A BBB Accredited Business since
BBB has determined that Rotary Reliability & Racing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rotary Reliability & Racing include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The license number is 106942.
Type of Entity
Business ManagementMr. Nick Ivanhoff, Owner
Number of Employees
Auto Parts & Supplies - New Tire Dealers Truck Equipment & Parts Auto Repair & Service Auto Repairing - Foreign Auto Repair - Mobile Engines - Fuel Injection Service & Parts Auto Service - Specialty Parts Engines - Supplies, Equipment & Parts
Alternate Business NamesFast Freddy's Fast Freddy's High Performance Auto Parts Rotary Reliability RRR Motorsports
Industry TipsAuto Repair Tips
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (714) 641-2980(Phone)
- (714) 839-8018(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Hello,i recently took my 05 scion tc for service,i found there service browsing the internet, in there web site it shows labor and services provided, I normally service my car at a local shop,but i wanted some one certified and qualified with my equipment and ****** said he was the only certified installer and programer in California so i decided to us his service. i contacted ****** by email, i asked a few question, he responded with price and i set appointment, was going to set appointment for the weekend but i decided for the weekday since it was $125 per hr, it clearly stated and states in his website, his prices states weekdays monday -friday $125 per hr at normal business hrs. $150 per hr for after hr during week day service.$150 per hr for weekend service. i arrived 20 minutes late since it was my first time and hard to find location, ****** said its ok, he was currently servicing a car on the Dyno. We spoke for a few minutes regarding tuning my car, he asked me a few questions, i answered his questions the best as possible, i told and showed him the equipment i had purchased and items installed and also items that i needed that i didnt install.so they got started they said it takes about 15 to 20 min to set up my car before the tune, it taking them over 2hrs just to set up my car on the dyno. i was in the shop looking at them all this time, i was getting frustrated,i finally asked whats the problem they responded and said we cant get this sensor loose its frozen ,,, i said frozen i just installed it this morning..im currently a Toyota Master Technician with 20 years experience. i went over and looked but they were loosing the wrong piece of the sensor , they couldn't get it out because it was hitting the frame. so for over 2hrs they kept on trying to turn the the wrong piece against the frame, until i stopped them,and told them how to install there sensor 2hrs and 20 min, later he dynos for only 30min, i was ripped off. more to this story but not enough space..
Desired Settlement: at first i only wanted my refund regarding hrs charged but after calming down and understanding what happened i want a full refund except for 1hr the time it should of taken to set up on dyno and known in the industry to only take up max 30 minutes, and the only 30 minutes run time he actually took programing my car (on dyne) total of $125 refund of $325 .. he responded to email and changed hes web page with price.
****** ****** is away for 3 weeks he will return Dec 28 13
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved