BBB Accredited Business since
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This company offers Handheld Automotive Diagnostic Tool and Software for auto repair and car maintenance.
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A BBB Accredited Business since
BBB has determined that CarMD.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for CarMD.com include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mike Beard, COO Mr. Fez Eskandari, Customer Support Supervisor
Number of Employees
Auto Parts & Supplies - New Auto Diagnostic Service Auto Service - Specialty Parts
Alternate Business NamesCar MD Carmd.com Corp
17352 Von Karman Ave
Irvine, CA 92614 (888) 692-2763 (714) 241-3994 (800) 544-4124 (714) 424-6779 Directions
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Types of Complaints Handled by BBB
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- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (714) 241-3994(Phone)
- (800) 544-4124(Phone)
- (888) 692-2763(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: The CarMD claims to be able to
Desired Settlement: See Complaint Text
Customer returned our calls yesterday. I explained I would issue him a full refund and to look at his email for confirmation. I have attached prepaid label I sent to the customer. Once the unit is in route a refund for the full amount, including his original shipping cost will be issued to his ***** Customer accepted this.
Please let me know if there is anything else you require.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I am trying to get in touch with a company called "CarMd" located at17352 Von Karman Ave. Irvine, Ca 92614.I joined them in 2011 and have used them a couple of times with great success however I am how having trouble signing on to have my unit read out what the problem may be with my car. I sent them a "E"Mail over a week ago and have heard from them yet.Any help you can give me will be greatly appreciated.Thank You,*** ***************************
Desired Settlement: I just want to be able to get help. I followed there instruction but no success.I would love to speak to a person and not a machine.
Business Response: Dear ****** ******,
First and foremost, I would like to thank you for the years you have been a CarMD customer, and would like to apologize on behalf of CarMD for your inconvenience.
We have used all the tools at our disposal to locate the E-mail you sent us as you previously stated, but we have no records of it. We tried contacting you via the number you provided on January 30th 2014 at 14:05, but the calls kept getting disconnected. We also attempted contact via E-mail, but have not received a reply from you.
We checked your CarMD account, and noticed you were able to create a diagnostic report for your 2003 Chevrolet Malibu on January 29th 2014. Should you require any assistance please feel free to contact us directly at the information provided to you through the E-mail we sent you. However, should you decide to call the 888-692-2763 number, press 1 on the first prompt for English, 9 on the second prompt, and 9 again on the third prompt to be transferred directly to a customer service technician.
Thank you again for your time.
Date: Thu, Jan 30, 2014 at 5:00 AM
Subject: Compliant ID *******
Regarding the above listed complaint.
The problem has been corrected, I believe it may have been
my equipment or my problem logging in.
Sorry for the problems I may have caused.
Thank you for your time.
BBB's Final Determination: Consumer accepted resolution offered by the business.
|11/19/2013||Problems with Product/Service|
|5/10/2013||Problems with Product/Service|
|4/22/2013||Problems with Product/Service|