This Business is not BBB accredited
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This company offers new vehicles for retail.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Selman Chevrolet Company include:
- Failure to respond to 1 complaint filed against business
Factors that raised the rating for Selman Chevrolet Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
Phone Number: (619) 688-0124
The license number is 00494.
Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The license number is 3847.
Type of Entity
Business ManagementMr. Bill Selman Jr., Owner Mr. Mike Schaffer, Collision Center Manager
Number of Employees
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service Auto Repairing - Foreign Auto Repair - Mobile Engines - Fuel Injection Service & Parts
Industry TipsAuto Repair Tips Leasing a Vehicle Lemon Law Used Car Sales
THIS LOCATION IS NOT BBB ACCREDITED
1800 E Chapman Ave
Orange, CA 92867 (714) 633-3521 (888) 879-5485 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 31
Orange, CA 92856
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Additional Phone Numbers
- (714) 633-3521(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My car been hit from behind while I was stopped in traffic back in February 2013, it went through Mercury Insurance and the party that hit me accepted 100% liability, I had my car repaired at Selman Chevrolets Body Shop in Orange Ca. So far everything has been fixed except the passenger front door which I am writing this complaint about. After the accident it didn't close properly, requiring more force to close then it should. The result is every front passenger getting out of my car fails to close the door the first time and has to walk back to re-close it. This was never the case before the accident. I expect my car to be repaired to the condition it was in before the accident and that means having a properly functioning passenger door. This body shop has messed up on so many other items that have subsequently been resolved. When my car was finally fixed after 3 months I noticed many things where not fixed. For starters the first time they called me to pick it up I couldn't because when I got there and turned the engine on it ran extremely rough. I complained to them that the engine vibrations have not been fixed so they kept it for another week or two until they replaced the blown out transmission mount they failed to do originally. Then once I actually got the car back I noticed my alignment was off and Selman Chevrolets body shop denied the alignment being off and kept insisting that it was just the roads slant. I knew it wasn't and so I took it into another shop and they did an alignment on it and the problem was solved. Ever since I got the car back they have left a plastic trim piece from the trunk (claiming they couldn't find one) and I called back for months to check if they found one and the answer always came back negative. I complained to Selman Chevrolets Body Shop Manager on Monday and they where able to find the trim piece by Tuesday, in the next state over. This was July 29 Product_Or_Service: Car repair Account_Number: ****************
Desired Settlement: I would like Selman Chevrolets Body Shop to fix my passenger door to the condition it was in before the person rear ended my car while it was stopped in traffic. I want it fully functioning (not requiring the passenger to come back and close it again every time.
This is **** ********, I am the Collision Center Manager for Selman Chevrolet. I am responding to **** ******'s Repair Issue on Case #********.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I went into the Selam Chevrolet to have my car fixed. The issue was a piece of sticky rubber lining coming out of the gear shift. The lining needed to be replaced to secure the gear shift correctly. The dealership said they fixed this and replaced it, yet you can see the lining was simply cut out and not replaced. I also needed to have my keyless entry serviced (my dash alert screen said it needed to be). The dealership also said this didn't need to be serviced that it was looked at and it was fine. The next day the light came on again for the service keyless entry. I also called GM to complain about these issues not being fixed correctly and my car is still under warranty. I also paid for the GM Protection Plan that covers additional items the warranty does not cover. I was told my issue would be submitted to the representative for my area and my car would be fixed. I have yet to hear back from them and it has been over a month. This is a violation of my service contract not only on the specific dealerships part but also on GM Motors.
Desired Settlement: I would like my car fixed ASAP and or a refund for the purchase of my additional warranty since it is not being honored.
BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.
|7/4/2013||Problems with Product/Service|