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San Diego, Orange and Imperial Counties
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Description

This company offers new and used automobile dealership services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that OC Nissan of Garden Grove meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for OC Nissan of Garden Grove include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on OC Nissan of Garden Grove
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: Business started: 10/13/1989 in CA Business incorporated: 10/13/1989 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DMV Occupational Licensing
9174 Sky Park Ct #210, San Diego CA 92123
http://www.dmv.ca.gov
Phone Number: (619) 688-0124
The license number is 28457.

Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
http://www.autorepair.ca.gov
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The license number is 209170.

Type of Entity

Corporation

Business Management
Mr. Mike Salas, General Manager
Contact Information
Customer Contact: Mr. Mike Salas, General Manager
Number of Employees

1

Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Alternate Business Names
Garden Grove Nissan Nissan of Garden Grove Quality Nissan
Industry Tips
Leasing a Vehicle Lemon Law Used Car Sales

Additional Locations

  • 9222 Trask Ave

    Garden Grove, CA 92844 (714) 537-0900 (888) 527-1699 (888) 690-7485 (888) 543-7197

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (888) 527-1699(Phone)
  • (888) 543-7197(Phone)
  • (888) 690-7485(Phone)
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Additional Web Addresses

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Complaint Detail(s)

6/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In 2008 I purchased a Nissan 360z. I purchased leather seats and navigation. I requested that the vehicle have these put in, and I would pick the vehicle up; however, was told to take the vehicle home. I made several attempts to obtain these services without resolution. I even spoke with the general manager, who agreed to return my call, and never did.

Desired Settlement: The amount of the leather seats and navigation totaled over 3,500.00

Business Response:

To Better Business Bureau
 
My name is ***** ******, I'm the Own Loyalty Manger here at OC Nissan of Garden Grove.  ********** ***** and I have been talking and it's a on going process regarding his issue. 
 
If you have any question please email me back for call me ************.
 
Thanks
*****

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and we are in the process of concluding a resolution.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

********** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/27/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: In 2011, I purchased a 2010 Hyundai Sonata and in Dec 2013, I found out the 2010 Sonata had sustained front end damage which was evident by the front driver side door VIN number being painted over and the VIN number missing from the front driver side panel of the car. This information was not disclosed to me upon purchase. According to the Hyundai dealership, all Hyundai's have a VIN under the hood on the driver's side and in the door. I went to OC Nissan Garden Grove dealership asking for a resolution but was treated rudely and unprofessionally. They tried to sell me a new car and raise my payments over $600. They did not try to help me at all. I would not buy a another car from them if my name was OC Nissan Garden Grove. They are untrustworthy and according to the another dealership I went to, every dealership is required to do a 5 point inspection and if OC nissan had done this they would have seen this was a damaged car. This was not disclosed to me and I believe they are fraudulent in their dealings. I was told *** ***** was the owner of the dealership and I am also sending him a letter but I don't even believe that information is true. I'm seeking a resolution because I can't afford a $600 car payment and I need a reliable dependable car as I drive over 80 miles a day to and from work.

Desired Settlement: I want them to take this car back and I would like the original loan value of the car refunded or traded for another car. I would like the money that I've spent in repairs returned. I have made my payments faithfully and would like to be treated fairly.

Business Response: This email is a response to the complaint I received from your office.  The customer’s
name is ******** ******.  She claims the dealership acted in a fraudulent manner. 
 
I was not the General Manager at the time she purchased the vehicle but I was
present when Ms. ****** came to the dealership to ask us to help her get out
of her car.  It was obvious that she could not afford the car and was looking at
every option to try and get out of it including accusing our dealership of failure
to disclose that the vehicle had been previously repaired.
 
Ms. ****** was given a Carfax report which clearly indicated that there were
no previous accidents reported on this vehicle.  We attempted to assist her by
examining the possibility of taking the car back in on trade but we were unable
to do based upon her credit score and the current condition of her vehicle.  If
I recall, I performed the appraisal on her Hyundai and she had put almost 70,000
miles on the car since she purchased it.  This condition along with her financial
situation were the reasons why her payment was going to be almost $600.00.
 
All of our pre-owned vehicles are inspected prior to purchase.  We don’t know
if her claims about V.I.N. stickers being painted over are true.  She has owned
the vehicle for over 2 years.  How do we know when and how that happened?
 
She has sent me a letter indicating that she has already traded in her vehicle
to a Hyundai dealership and acquired another car.  As I said earlier, I was here
the day she stopped in and at no point was my staff rude to her.  I watched the
entire transaction.  It is our opinion that Ms. ****** is trying to blame us for
the fact she could no longer afford her car.  We disagree and feel we have
done nothing wrong.
 
 
**** *******
General Manager
OC Nissan Garden Grove

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved