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          Garden Grove Nissan has 1 locations, listed below.

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            Business ProfileforGarden Grove Nissan

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/28/2023

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This business offers new and used auto sales and service.

            Business Details

            Years in Business:
            9
            Business Started:
            11/3/2014
            Date of New Ownership:
            8/22/2018
            Business Incorporated:
            7/23/2018
            Accredited Since:
            2/28/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • ESJP-GP Inc
            Business Management
            • Mr. Jay R Patel, Owner
            • Mr. Elay Sung, CEO
            • Mr. Richard Luengo, General Manager
            Contact Information

            Principal

            • Mr. Jay R Patel, Owner
            • Mr. Richard Luengo, General Manager

            Customer Contact

            • Mr. Jay R Patel, Owner
            • Mr. Richard Luengo, General Manager

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Monday Sep 05/2022 I arrived to the dealer with my wife and my mom they stayed in the car while I went to check the cars. My wife came and we test drive one with one of the employees. We went inside the dealership to collect information. ******* sat with us and started asking for the basic information to check if the bank was going to approve, at this point I told him I wanted to speak with ******** the guy I was texting with or thats what I thought, he had sent me a text saying 0 down payment and that was the reason I went I had let them know I didnt have money for the down payment and they said they can work with 0 down. Once again I asked ******* that I wanted to speak with ******** before they run my credit, he kept asking for information paystubs and he asked to sign. ******** came and I told them dont run my credit if you cant offer me what you told me, he said he had to run my credit in order for them to see if I was approved. I ask him why they texted me 0 down after I told them my situation first time buyer no credit they kept offering 0 down. At this point I was getting bothered because I was going to check other dealers but I didnt want them to run my credit so many times in one day. He went run my credit show me the report and told they cant offer me 0 down he wanted **** down. ****** dealer called me I told them I was there and that they run my credit so they ask me to take a copy of the report they just printed so i dont have to run it again. I asked ******** he said he cant do that and with attitude and rude told me I can get it online for 1 dollar, he said pay a dollar online and get your report. I ask him nicely to let me see my report because the first time he just explained but I never got to see it right. He said no because you cant take it or a picture of it, I had already understood that but I wanted to see because the first time I wasnt able to see my report. I went to the office to see it and he went all up on me aggressi
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Megan F

            1 star

            11/01/2022

            Very unprofessional! Found a certified pre owned car on Auto trader and the dealers website for an advertised price of $22,677. When we got to the dealer they tried to raise the price to $27,988. I asked for the manager and he would not honor the advertised price or even try to work with us. This dealer ship will advertise a price to get you in the door then try and charge you more rather than gain a life long customer. Buyer beware don't shop here. There are plenty of other dealership that will look out for the customer and your pocket book.

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            BBB Reports On

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