BBB Accredited Business since
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This company offers auto sales and services.
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A BBB Accredited Business since
BBB has determined that Huntington Beach Ford meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Huntington Beach Ford include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Automotive Repair- San Diego
16855 W. Bernardo Dr #112, San Diego CA 92127
Phone Number: (858) 716-1025
Fax Number: 858-716-1136
The license number is 154798.
DMV Occupational Licensing
9174 Sky Park Ct Ste 210, San Diego CA 92123
Phone Number: 858-627-3951
The license number is 03623.
Type of Entity
Business ManagementMr. Oscar Bakhtiari, Owner Ms. Donna Graham, Business Manager Ms. Bethany Moore, Customer Relations Manager
Number of Employees
Auto Dealers - New Cars Auto Repair & Service
Alternate Business NamesYork Enterprises South Inc
THIS LOCATION IS NOT BBB ACCREDITED
18255 Beach Blvd
Huntington Beach, CA 92648 (888) 516-4195 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (714) 842-6611(Phone)
- (714) 842-6615(Phone)
- (888) 236-5904(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: We leased a 2013 Ford Edge SUV from this dealership. We were extremely specific about the utility of the car and our need for it to drive in the snow, as we own a home in a mountain community. The salesmen assured me and my husband that we could drive the car in the snow with snow chains or cables, especially because it was an SUV. Needless to say, we leased the car and purchased snow cables for it as well. We went up to our home in Lake Arrowhead and it happened to snow while we were there. We were getting ready to head home, so we looked in the manual for directions on what tires to put the cables on and the manual specifically stated "DO NOT USE ANY CHAIN OR CABLING DEVICE FOR SNOW". We called HB Ford and they had no clue what I was talking about, so we had to call Ford in Colorado to find out that we indeed could NOT drive with our specific tires in the snow and doing so could result in a locking of the electronic suspension system and/or a tragic accident. So, we were stuck in Arrowhead for three days, waiting for the roads to open up for us to drive on without snow cables.I have personally spoken to *** the manager at HB Ford who assured me he would fix this. Since then, I have not been able to reach him. I've left 30 voice mails, and called twice a days for the last month. I left numerous voicemails for another manger ****, as well as the GM Omar - with no return calls from anyone.These people do not know anything about the cars they sell, nor do they care to take responsibility for rectifying the mistakes of the sales team that works for them. This was completely negligent and their fault. It is their responsibility to fix. This is absolutely unacceptable!!! I WILL NEVER EVER BUY OR LEASE A CAR FROM HERE EVER AGAIN AND WILL MAKE SURE EVERYONE I KNOW DOESN'T EITHER!!!
Desired Settlement: I need HB Ford to replace all four tires (equivalent in size to current tire/rim) with new tires that I can drive in the snow. I also need HB Ford to provide me with NEW replacement snow chains and/or snow cables so that I can use them with my new tires to drive in the snow. I would expect this to be done ASAP.
Business Response: This matter has been resolved to the complete satisfaction of the customer.
I am writing to inform you that this case has been resolved with my complete satisfaction with Huntington Beach Ford.
Thank you so much for your help - they were extremely responsive once they were notified by the BBB :)
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: I purchased an SGI extended warranty on Sept 5, 2013. On Sept 6, 2013, I requested cancellation of this policy by signing a paper through the loan department (***** & **** handled the original signature of the warranty and then the cancellation of the policy). On Sept 27, I spoke to ******* Moore on the phone and she stated that the original warranty paperwork was never submitted to SGI and that I could send Huntington Ford a letter to again request cancellation of this policy. ******* received my letter on Sept 30, 2013 and reassured me that the paperwork would not be submitted to SGI and that my policy would be therefore be cancelled. On Nov 25, 2013, SGI confirmed that the paperwork for my extended warranty was submitted and never cancelled. SGI agreed to cancel the policy (still pending) and will send a reimbursement check to our loan bank. I am concerned that 1.) the submission of our policy took at least 1.5 months to be submitted and 2.) I tried 3 times to cancel our extended warranty policy through Huntington Beach Ford, to no avail. In the interim, we have incurred higher interest payments on our loan due to the artificially inflated loan amount.
Desired Settlement: I am currently working with SGI on cancellation. I can contact BBB for assistance if this method does not work.
In regards to the open case with ***** ****, the customer's warranty has been cancelled and the refund check has been forward onto the customer months ago.
Please let me know if any additional information is needed to close this case. I apologize, the refund check in the amount of $1995.00 was forwarded to California Republic Bank since the customer was financing the vehicle.
Huntington Beach Ford
(714) 842-6611 ex. ***
(714) 847-6791 fax
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/21/2013||Problems with Product/Service|
|5/7/2013||Problems with Product/Service|