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          Find a Location

          Smith Brothers Appliance Repair has 12 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Smith Brothers Appliance Repair

              3419 E Chapman Ave # 223 Orange, CA 92869-3812

            • Smith Brothers Appliance Repair

              3304 Pacific Coast Hwy Corona Dl Mar, CA 92625

            • Smith Brothers Appliance Repair

              12325 Imperial Hwy #63 Norwalk, CA 90650

            • Smith Brothers Appliance Repair

              21143 Hawthorne Blvd Torrance, CA 90503

            • Smith Brothers Appliance Repair

              24881 Alicia Pkwy #E Laguna Hills, CA 92653

            Business ProfileSmith Brothers Appliance Repair

            Major Appliance Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            3419 E Chapman Ave # 223

            Orange, CA 92869-3812

            Visit Website
            (877) 539-6404

            Customer Reviews

            1.4/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers appliance repair services.

            Business Details

            This is a multi-location business.

            Find a Location

            Smith Brothers Appliance Repair has 12 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Smith Brothers Appliance Repair

                3419 E Chapman Ave # 223 Orange, CA 92869-3812

              • Smith Brothers Appliance Repair

                3304 Pacific Coast Hwy Corona Dl Mar, CA 92625

              • Smith Brothers Appliance Repair

                12325 Imperial Hwy #63 Norwalk, CA 90650

              • Smith Brothers Appliance Repair

                21143 Hawthorne Blvd Torrance, CA 90503

              • Smith Brothers Appliance Repair

                24881 Alicia Pkwy #E Laguna Hills, CA 92653

              Headquarters
              3419 E Chapman Ave # 223, Orange, CA 92869-3812
              Years in Business:
              19
              Business Started:
              5/20/2004
              Business Incorporated:
              5/20/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Business Management
              • Mr. John Franklin
              • Mrs. Alena Tsik
              Contact Information

              Principal

              • Mr. John Franklin

              Customer Contact

              • Mrs. Alena Tsik
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/01/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              GE dryer broke. Called out Smith Brothers Appliance Repair who operates out of several different names sketchy. The name on our bill is Appliance **************** But anyways, repair guy comes and charges $120 for the service call and parts. Says the parts will be in a few days later. He comes after the weekend again and then informs us he cant work on it because our dryers outlet wasnt working? So we call for an emergency electrician to come to be told that the outlet works fine so now we had to pay the electrician $60 for an emergency visit. We call the repair guy and say its fine so they schedule to come next day. First they schedule for ****. Then change it last minute to ****. I work overnights so I set an alarm for a few minutes before 10. I look outside, the tech is driving away??? Said he was there at 9:30. So I call them and he ACTUALLY comes back. Works on the dryer for maybe 20 minutes and I see that it works. Get charged $386. I do one small load of laundry and it broke within 10 minutes. When you call, theres no one to talk to. They just say theyre dispatchers. I just want my money back and Ill call someone else. Business is a complete scam. Also they didnt even charge the sales tax correctly. Sketchy business all around.
              Read More
              Read 5 More Complaints

              Customer Reviews

              10 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Sharon R

              12/07/2023

              Stay away from Appliance *************** it's a scam business! Our water/ice stopped working on our GE fridge, however there were still green lights on panel. A very unfriendly service tech showed up, took one look and told me I needed a new dispenser switch. Price to install - $545. I declined and paid the $85. After easy research (thanks ********* found the real problem was a corroded wire underneath fridge, easy fix and I'm sure he knew it. And by the way, I researched dispenser switches and they are a FRACTION of what he told me the switch would cost. SO, net net, he was either going to collect $85 for doing nothing, or $545 for doing a modest job. Go with a well known local service company!!!!

              Smith Brothers Appliance Repair Response

              12/08/2023

              Unfortunately. ******************* did not reach out to the company directly to inform us about the experience she had. We have a company policy that if our tech misdiagnosed the problem, we help customer to get a refund on the service fee. It is a simple procedure: customer needs to inform the office and provide a copy of the invoice from a licensed company/tech stating the problem with the appliance, parts replaced and that the appliance is in a good working order. We help customer to initiate a misdiagnose claim and get the refund. **** ******* can reach out to us and provide evidence (not a ******* video), proof of repair by another vendor, and we will issue a refund for ***** fee.
              Read 9 More Customer Reviews

              Local BBB

              Better Business Bureau Serving the Pacific Southwest

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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