BBB Accredited Business since
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This company offers heating and air conditioning contracting.
A BBB Accredited Business since
BBB has determined that Service Champions Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Service Champions Heating & Air Conditioning include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The license number is 799170.
Type of Entity
Business ManagementMr. Leland Smith, President
Number of Employees
Air Conditioning Contractors & Systems Heating & Air Conditioning Duct & Duct Fittings Air Conditioning Repair Air conditioning & Heating Contractors - Residential
Service AreaThis business service area covers Southern California; Orange County; LA County; Riverside County; and San Bernardino County.
Alternate Business NamesService Champions Service Champions Inc
22911 Savi Ranch Pkwy
Yorba Linda, CA 92887 (714) 777-7777 (949) 777-7777 (562) 777-7777 Directions
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Types of Complaints Handled by BBB
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- Advertising or Sales
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BBB Complaint Process
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Additional Phone Numbers
- (562) 777-7777(Phone)
- (949) 777-7777(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: A couple of weeks ago I called Service Champions to diagnose a leak in our air conditioning unit. They gave me a written estimate for replacing an AC for $10,000. As soon as I stated that I wanted to get a second estimate from Costco they started with pressure sales and discouraging me from getting another estimate. The technician, *****, then called the manager, ********, to try to close the deal. Since I became very suspicious, I decided to call a second company. It turned out that it was only a $200 repair, which was performed by someone else. They had misdiagnosed or completely misrepresented the service needed. They were trying to sell me a $10K AC for a $200 repair. In fact they told me there was a leak in the condensation tray. I wrote a review in Yelp, but it was removed after 3 days. They are dishonest and I would not recommend them. If I were the owner and I found out how my staff treated a customer like they treated me, someone would have lost their job. The owner does not seem to care how their staff upsells their service, and in my case totally misdiagnosed the problem almost causing an unnecessary $10,000 expenditure. The Technician, *****, or the manager, ********, never bothered to call to apologize. I even emailed them, but no response. Their Yelp reviews show that the "Owner" responds to every review, but I don't understand why in this case the "Bad" review keeps getting removed and the "Owner" does not just pick up the phone and call the customer to explain why their staff was using dishonest sales tactics. They even charged me for the service call.
Desired Settlement: I expect a full refund for the misdiagnosis and the pressure sales that followed. But more important, I expect an apology letter or a phone call from the "Owner" who seems to be very concerned about his companies reviews.
Business Response: Ms. ***** - We are committed to customer service for all of our clients and always strive to work with them to ensure their satisfaction. Mr. ***** spoke with Mr. ********** on September 29th and personally addressed the concerns and apologized for his experience. We have sent Mr. ********** a refund of the $59.00 he paid for the air conditioning tune-up, and a gift card to his wife for the inconvenience we caused. All feedback from our clients is invaluable as we strive to continually improve our processes. Should you need to further discuss this issue or have any questions, please feel free to contact me directly at ###-###-####. Sincerely, *** ****** Customer Service Advocate Service Champions Heating & Air Conditioning
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved