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Service Champions Heating & Air Conditioning

Phone: (714) 777-7777 Fax: (714) 637-1356 View Additional Phone Numbers 22911 Savi Ranch Pkwy, Yorba Linda, CA 92887 http://www.servicechampions.com

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Description

This company offers heating and air conditioning contracting.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Service Champions Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Service Champions Heating & Air Conditioning include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Service Champions Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 20, 2013 Business started: 02/09/2000 in CA Business started locally: 02/09/2000 Business incorporated: 02/09/2000 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The license number is 799170.

Type of Entity

Corporation

Business Management
Mr. Leland Smith, President
Contact Information
Principal: Mr. Leland Smith, President
Number of Employees

118

Business Category

Air Conditioning Contractors & Systems Heating & Air Conditioning Duct & Duct Fittings Air Conditioning Repair Air conditioning & Heating Contractors - Residential

Service Area
This business service area covers Southern California; Orange County; LA County; Riverside County; and San Bernardino County.
Alternate Business Names
Service Champions Service Champions Inc
Industry Tips
Contractors

Additional Locations

  • 22911 Savi Ranch Pkwy

    Yorba Linda, CA 92887 (714) 777-7777 (949) 777-7777 (562) 777-7777

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Phone Numbers

  • (562) 777-7777(Phone)
  • (949) 777-7777(Phone)
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Complaint Detail(s)

10/10/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: A couple of weeks ago I called Service Champions to diagnose a leak in our air conditioning unit. They gave me a written estimate for replacing an AC for $10,000. As soon as I stated that I wanted to get a second estimate from Costco they started with pressure sales and discouraging me from getting another estimate. The technician, *****, then called the manager, ********, to try to close the deal. Since I became very suspicious, I decided to call a second company. It turned out that it was only a $200 repair, which was performed by someone else. They had misdiagnosed or completely misrepresented the service needed. They were trying to sell me a $10K AC for a $200 repair. In fact they told me there was a leak in the condensation tray. I wrote a review in Yelp, but it was removed after 3 days. They are dishonest and I would not recommend them. If I were the owner and I found out how my staff treated a customer like they treated me, someone would have lost their job. The owner does not seem to care how their staff upsells their service, and in my case totally misdiagnosed the problem almost causing an unnecessary $10,000 expenditure. The Technician, *****, or the manager, ********, never bothered to call to apologize. I even emailed them, but no response. Their Yelp reviews show that the "Owner" responds to every review, but I don't understand why in this case the "Bad" review keeps getting removed and the "Owner" does not just pick up the phone and call the customer to explain why their staff was using dishonest sales tactics. They even charged me for the service call.

Desired Settlement: I expect a full refund for the misdiagnosis and the pressure sales that followed. But more important, I expect an apology letter or a phone call from the "Owner" who seems to be very concerned about his companies reviews.

Business Response: Ms. ***** - We are committed to customer service for all of our clients and always strive to work with them to ensure their satisfaction. Mr. ***** spoke with Mr. ********** on September 29th and personally addressed the concerns and apologized for his experience. We have sent Mr. ********** a refund of the $59.00 he paid for the air conditioning tune-up, and a gift card to his wife for the inconvenience we caused. All feedback from our clients is invaluable as we strive to continually improve our processes. Should you need to further discuss this issue or have any questions, please feel free to contact me directly at ###-###-####. Sincerely, *** ****** Customer Service Advocate Service Champions Heating & Air Conditioning

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved