This business is not BBB accredited.

Countryside Roofing, LLC

3224 Teakwood Ln. Suite 200, Edmond, OK 73013 http://www.mycountrysideroof.com/ View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Countryside Roofing, LLC include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Countryside Roofing, LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Countryside Roofing, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 29, 2010 Business started: 01/01/2008 Business started locally: 01/01/2008
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industries Board
2401 NW 23rd Street #5, Oklahoma City OK 73107
http://www.cib.state.ok.us
Phone Number: (405) 271-5217
The number is 80000390.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ian Thomazin, Owner Mr. John Thomazin, Manager
Contact Information
Principal: Mr. Ian Thomazin, Owner
Business Category

Roofing Contractors Siding Contractors Windows Gutters & Downspouts

Licensing

Effective January 1, 2011, the state of Oklahoma requires companies in the roofing industry to register with the state's Construction Industries Board. To learn more about the law and registration, visit the board's website at www.ok.gov/cib/

Products & Services

This company offers roofing, siding, gutters and windows.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3224 Teakwood Ln. Suite 200

    Edmond, OK 73013

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/12/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company had contract for ~$650,000 to replace windows and roofs. Workmanship was faulty and not to code. Company has failed to respond. (from demand letter sent on 11/13/15) Mr. *** ******** *********** ******* **** ******** ***** ***** *** ******* ** XXXXX Re: Pine Terrace Apartments *** ********* ******* **** ******* ** Work Completed on or about February 2013 Dear Mr. ********, Attached you will find copies of Countryside Roofing invoices on the Pine Terrace roofing, siding and window project and an engineer's report from Building Diagnostics dated September 16, 2015. Pine Terrace Apartments has sustained excess roof leakage and window leakage causing extensive damage to insulation, drywall paint and floor covering as well as a loss of rental income due to having to turn away new renters and relocate current renters. Based on the engineer's report, it appears that the leaks at the windows are due to improper installation of the replacement windows. The windows were field cut to remove the nailing flange. The rough opening was not flashed as required by the building code to drain water back to the exterior prior to the installation of the windows. The roofing was not installed to code as well and it appears that the TPO membrane was installed over an existing roofing membranes. I was involved in the reconciliation of Countryside's estimate with our insurance carrier at the time and as your estimate reflects, you were paid to remove the existing roofing add insulation board and install screwed in PTO system. Because the system was not installed to code and the roof drains were covered by the TPO system, the water is ponding and leaking into the building. The engineer contacted the Genflex who manufactured the roofing system and they have no record of a roof warranty for the Pine Terrace property. The engineer also contacted the City of Lawton License and Permits Division and they have no record of a permit being pulled at the time of installation. I understand that Countryside Roofing is no longer in business, but I do know that you had insurance coverage at the time of the roof installation. Please present this information to your insurer as a claim or please provide us with your insurer information and we will present this information to your insurer. Real Capital Solutions would like to resolve this issue amicably and would rather not pursue litigation. Please confirm the claim submission to your insurer and please provide us with the claim number and claim handler information once you are in receipt. You can reach me at (XXX) XXX-XXXX or ********@realcapitalsolutions.com. If we do not hear from you within 20 days of this letter, we will be filing suit. Sincerely, ***** ******* Risk Manager Real Capital Solutions

Desired Settlement: Refund of contract price or them to contact their insurer to file a claim.

1/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Nonpayment to supply company. Supply company has put a lien on the house. Countryside Roofing finished a roof job at XXXXX ******** **** ******** ***** ** XXXXX on or about August 28th, 2014 and has been paid in full. However, Countryside Roofing has not paid Gulfside Supply for the materials. Gulfside Supply has placed a lien on the property in the amount of $24,101.75. The owners are in the process of selling the house. I am the Realtor. We have a contract on it but will not be able to close due to the lien. This will result in a personal loss of income of over $14,000.00 *** ******** sent me a bogus Lien Release and has called me once to say that the lien was filed in error and that he is working on getting it retracted. I have left messages for him to follow up with him but he has not returned my phone calls. ***'s phone number is XXX-XXX-XXXX.

Desired Settlement: Requesting that Countryside Roofing pay Gulfside Supply $24,101.75 and any legal fees required to get the lien released.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Countryside Roofing, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)