BBB Accredited Business since
Edco Plumbing Heating & Cooling LLCAdditional Locations
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A BBB Accredited Business since
BBB has determined that Edco Plumbing Heating & Cooling LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Edco Plumbing Heating & Cooling LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
These agencies may include:
Construction Industries Board
2401 NW 23rd Street #5, Oklahoma City OK 73107
Phone Number: (405) 271-5217
The number is 008680.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Edward Gregory, Owner
Products & Services
This company offers plumbing, heating and airconditioning repair, sewer and water line installation, water heater installation, mobile home repairs, power jet rooting.
10316 Green Briar Pl. #5
Oklahoma City, OK 73159 (405) 943-2033 Directions
P. O. Box 891776
Oklahoma City, OK 73189
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Additional Phone Numbers
- (405) 721-7400(Phone)
- (405) 943-2033(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On September 23, 2015 sewage started backing up into my toilets and drains. We contacted EDCO Plumbing, Heating and Air Conditioning at approximately 9:00 PM. The dispatcher informed us someone was on their way and that there would be a $125 service charge just for him coming out. This is fine, and is typical of emergency plumbing services. The technician arrived about one half hour later and informed us he would need to dig a small hole to access the back flow preventer. He did, and when he found the problem he informed us the back flow preventer flap had come off its "track". He removed the preventer and cover instead of simply replacing the flap into its place. The whole process took less than an hour and no new parts were required. He simply used the water hose to flush the line out. There was never any cable run. We were charged the service fee of $125 + $386.50 for a total of $511.50. Since the work took approximately 40 minutes, that's $386.50/40 min * 60 min/hr = $579.75/hr for labor. SURGEONS don't even come close to making that much money per hour! I understand it was an emergency call, and an evening call. However, over $500/hr is simply outrageous for labor costs alone. Product_Or_Service: Plumbing Order_Number: n/a Account_Number: n/a
Desired Settlement: DesiredSettlementID: Refund Since this was an evening call, we would be more than happy to pay a double hourly rate of $25/hr plus the flat service fee of $125. If we round up to 1 hour of labor, this would equate to $125 + $25*2 = $175. When the plumber described the work done, I assumed there was more involved then simply digging for 15 minutes and removing a piece of plastic. I should have refused to pay initially, but was already late to work.
Business Response: Initial Business Response /* (1000, 6, 2015/10/27) */ Customer called after hours and was told of service fee and was given price pryer to performing job. Customer agreed and signed invoice to have work performed . We are a flat rate pricing per ** ******* , we charge by the job not by the hour.Tech did some digging to find lid to have access into line. Tech says he used water hose to clean up not for flushing. He used another plumbing tool to break up the clog that was causeing flap to remain open and back up line. Then he released the flap and drain was working with no back up. No new parts was required to free up blockage in drain. Everything was working fine when the tech was finished with job.
Read Complaint Details
Complaint: Felt like I was overcharged for the work / service I received. I called company twice to speak to manager, who was not in both times I called. I lefted my name & phone # & was told that ** would call me when he got back to office.Never got a call back, either time..
Desired Settlement: I am willing to pay $ 186.00 service charge for coming out.But, I was also charged $ 65.00 trip charge.My wife was at home, I was not there. She thought the $ 65.00 trip charge was included in the $ 186.00 service charge.All the work that was done was replace old gas shut off valve with a new one.....took all of 15 minutes...When my wife asked them to hook-up our new stove, the service guy told her it would be an additional $ 175.00 ! So, of course she declined that work ! The total bill for coming out ( 15 minutes ) $ 186.50 plus $ 65.00 plus $ 7.55 for credit card charge, making the final total bill at $ 259.05 !!! For 15 minutes of work! & still had NO stove to use....Unbelieveable! Like I said I've called twice, but no response either time ! They won't even call to talk with me ! Worst service ever, will never do business with them EVER again!!
Business Response: Initial Business Response /* (1000, 9, 2015/08/20) */ This customer was told about trip charge and any additional work performed would be additional charge when they called in for service call. And the tech explained it to the customer on job site also. The wife called the husband about price before tech done the work and was told for him to just do the job. The customer asked about additional work and tech gave her price and she declined additioanl work to be performed.The invoice was signed and the ticket was paid for work that was performed by the tech.
|4/27/2015||Problems with Product/Service|
|1/16/2014||Problems with Product/Service|
Customer Reviews Summary