BBB Accredited Business since
Mid-Del ExterminatorsAdditional Locations
Phone: (405) 733-5575 P.O. Box 15593, Del City, OK 73155
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A BBB Accredited Business since
BBB has determined that Mid-Del Exterminators meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mid-Del Exterminators include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Eliam Moore, President Ms. Kathleen Moore, Secretary
Pest Control Services
Products & Services
This company offers exterminating services.
Moore, OK 73160 Directions
P.O. Box 15593
Del City, OK 73155
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I was guaranteed no pest would survive the service I received and still very much have pests. My stepfather hired this company on my behalf to remove bed bugs from my home. The first time they came to my home they sprayed my mattresses and nothing else and called it good. Being highly upset about the lack of service they provided for $350 we called and they agreed to come back and do the job right. Upon departure the second time they came they guaranteed what they sprayed and fogged my home with would kill anything in the house by 10pm and we could move back in. We left the house closed up over night and returned in the morning, approximately 24 hrs after treatment the bed bugs were not only notndead but very much alive and didn't seem to be effected what so ever. Now they won't come back for 10 days which is costing an additional $100 per follow up visit in which by then my home will be even more infested.
Desired Settlement: Full refund
Business Response: Initial Business Response /* (1000, 5, 2015/11/10) */ Initial Consumer Rebuttal /* (3000, 7, 2015/11/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The first time they came the house was a mess and they sprayed mattresses only and told us afterwards that they can't do their job because of the mess... The second time they came the house was completely cleaned up and all furniture pulled a couple inches from the wall for them to spray behind as we were told they couldn't touch any of our belongings. They told me they would spray ALL furniture, carpets, and walls and assured me nothing could possibly survive what they sprayed/fogged. Upon further inspection I noticed they didn't spray behind anything what so ever they didn't spray dressers or drawers, they didn't spray carpets, and they didn't spray the walls. Here it is almost a month after the fact and Im just now getting rid of the problem which I've had to do myself because not only do I not trust them to do it, I don't trust any exterminator now... Also they never once told us it would take multiple treatments... They said we could move back in our bug free home the same night