BBB Accredited Business since

Bug Guy, The

Phone: (405) 973-5522 2410 W. Memorial Rd. Suite C #304, Oklahoma City, OK 73134

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bug Guy, The meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bug Guy, The include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bug Guy, The
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 02, 2007 Business started: 01/01/2005 Business started locally: 01/01/2005
Type of Entity


Business Management
Mr. Mark Lasater, Owner
Contact Information
Principal: Mr. Mark Lasater, Owner
Business Category

Pest Control Services Termite Control Bed Bug Removal Bed Bug Inspection Service

Products & Services

This company offers pest control.

Additional Locations

  • 2410 W. Memorial Rd. Suite C #304

    Oklahoma City, OK 73134


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/28/2016 Guarantee/Warranty Issues
4/27/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Had general spraying of house for pests, have used "The Bug Guy" for several years. Paid $95.00 for this service. Technician returned the following day (3/17/2016) to treat the yard and spray exterior, paid $200.00 for this service. Large infestation of ants noted in bathroom & kitchen on 3/27/16. Was instructed as in past to call if any problems. Called on 10/29/16 to ask them to return, as has been needed in past, and was informed that an additional $65.00 would be required. I was never charged in past for issues "ants" so close to a treatment for follow up problems.

Desired Settlement: I would require that the business provide service that was paid for and fix any issues as a result of improper treatment, i.e. Come spray or bait the ants as they have done in the past.

Business Response:

Attached is the quarterly agreement the customer signed in 2012 and job history at that address. We offer the agreement to customers so their house is taken care of year round and we retreat problem areas at no charge. We did a second treatment last year at no charge because it seemed they were trying to get their house treated regularly. But after the treatment in August we were not able to spray again until March. We have honored the quarterly price for 4 years without being able to treat quarterly. Without regular treatments the chemical barrier becomes compromised and may need a second treatment This is the reason for the retreat charge of 65.00. We are happy to accommodate the customers needs either with the quarterly agreement or on an as needed basis. But the quarterly agreement is the one that offers the additional treatment at no charge.

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The Bug Guy

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Bug Guy, The
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)