BBB Accredited Business since
Phone: (405) 973-5522 2410 W. Memorial Rd. Suite C #304, Oklahoma City, OK 73134
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A BBB Accredited Business since
BBB has determined that Bug Guy, The meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bug Guy, The include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark Lasater, Owner
Pest Control Services Termite Control Bed Bug Removal Bed Bug Inspection Service
Products & Services
This company offers pest control.
2410 W. Memorial Rd. Suite C #304
Oklahoma City, OK 73134 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Had general spraying of house for pests, have used "The Bug Guy" for several years. Paid $95.00 for this service. Technician returned the following day (3/17/2016) to treat the yard and spray exterior, paid $200.00 for this service. Large infestation of ants noted in bathroom & kitchen on 3/27/16. Was instructed as in past to call if any problems. Called on 10/29/16 to ask them to return, as has been needed in past, and was informed that an additional $65.00 would be required. I was never charged in past for issues "ants" so close to a treatment for follow up problems.
Desired Settlement: I would require that the business provide service that was paid for and fix any issues as a result of improper treatment, i.e. Come spray or bait the ants as they have done in the past.
Attached is the quarterly agreement the customer signed in 2012 and job history at that address. We offer the agreement to customers so their house is taken care of year round and we retreat problem areas at no charge. We did a second treatment last year at no charge because it seemed they were trying to get their house treated regularly. But after the treatment in August we were not able to spray again until March. We have honored the quarterly price for 4 years without being able to treat quarterly. Without regular treatments the chemical barrier becomes compromised and may need a second treatment This is the reason for the retreat charge of 65.00. We are happy to accommodate the customers needs either with the quarterly agreement or on an as needed basis. But the quarterly agreement is the one that offers the additional treatment at no charge.