BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Arrow Exterminators, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Arrow Exterminators, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 27, 2009 Business started: 02/01/1952 Business started locally: 02/01/1952 Business incorporated 02/01/1952 in
Type of Entity


Business Management
Ms. Nadine Cole, Secretary Mr. Robert Freeman, Branch Manager
Contact Information
Principal: Roger Graham, General Manager
Business Category

Pest Control Services

Products & Services

This company offers full service pest control; termite control, bird, predatory control. Fumigation services.

Additional Locations

  • 7701 N. Broadway Extension Suite A6

    Oklahoma City, OK 73116 (918) 258-9669 (405) 912-4337


    801 S. Main St.

    Broken Arrow, OK 74012


    PO Box 708

    Broken Arrow, OK 74013


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/26/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Sold property located at ***** * *** * ***, *****, Ok *****. Called to cancel service and request a refund of payment made in April 2016 in the amount of $325.00. Refund was refused.

Desired Settlement: Refund $325.00 from payment made in April 2016 for an annual contract.

Business Response:

Mr. ******* Sentricon Termite service is an annual service agreement. I have attached a copy of that agreement. The service and warranty transferred to the new owner when sold.  If Mr. ******* was wanting some of his money back he could have negotiated that with the buyer or simply not renewed. I'm sorry this has Mr. ******* any problems.

***** ****** ACE

******* *******

Consumer Response:
Complaint: ********

I am rejecting this response because:  They have not addressed the issue to my satisfaction.  I paid for a service that I am not receiving.  Please refund $325.00.


*** *******

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Arrow Exterminators, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)