BBB Accredited Business since

Oklahoma Publishing Company, The

Fax: (405) 475-3119 View Additional Phone Numbers P. O. Box 25125, Oklahoma City, OK 73125 http://www.opubco.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Oklahoma Publishing Company, The meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Oklahoma Publishing Company, The include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 20 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Oklahoma Publishing Company, The
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 21, 1930 Business started: 01/01/1911 Business started locally: 01/01/1911
Business Management
Mr. Eric Wynn, VP of Circulation Ms. Linda Brown, Sec to Christy Gaylord Everes Christy Gaylord Everest Mr. Ed Kelley, Editorial Page Editor Mr. David Thompson, Manager
Contact Information
Principal: Mr. Eric Wynn, VP of Circulation
Business Category

Newspapers Publishers - Book

Alternate Business Names
NewsOK.com Norman Oklahoman Oklahoman Direct, The Oklahoman, The OPUBCO OPUBCO Communications Group
Products & Services

This company offers newspaper publishing.


Additional Locations

  • P. O. Box 25125

    Oklahoma City, OK 73125

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have tried to contact opubco on numerous occasions, only to be told there is a 15 minute waiting time. on several of these occasions I have held for over 15 minutes with no response. most people have better things to do than hold on the telephone all day with no response.

Desired Settlement: I would just like to talk to them to resolve a minor problem that I have with them.

4/30/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Oklahoman Newspaper Compliant I have been daily receiving very annoying phone calls trying to get me to resign for paper delivery . I was receiving daily newspapers from the Oklahoman which I never ever signed up for for about two weeks. When I got a bill from the newspaper, I quickly call the newspaper and kindly told them that I never ever sign up for nothing. They said I would not be charged, but thereafter, I started receiving 1 to 3 call from them daily! I want to file a complaining against them please. I have call them three times but no one answers after waiting ten or more minutes. The number that they call me is ************ . I am senior citizen and cannot read well nor see well, so I would not order a paper just for fun! Please, can you help me. Thanks

Desired Settlement: Stop trying to get me to pay for or receive the newspaper!

Business Response:

I have removed Mr. ******* number and address from any and all lists to ensure no further solicitation attempts from us. These lists include door solicitation, telemarketing phone calls and direct mail offers.

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ***** Jr.

3/2/2016 Advertising/Sales Issues | Complaint Details Unavailable
8/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have started receiving the Sunday and Wednesday paper and I have no idea why. I came home from duty on July 31 after being gone for a few weeks and had messages from the Daily Oklahoman on my answering machine. I called. The gentleman wanted to update my credit card on file as it was expired. I told him I had no idea what he was talking about and did not order the newspaper. I did not give him any info. 2 days later I received a newspaper. Today, Wednesday, I received another newspaper. 2 years ago when I first moved here I tried to get a newspaper delivered. It never showed up for several months on end. I am not sure if this is the follow up, however, I obviously moved on and currently have no idea what started this over again and feel it is some tactic to start forcing me to pay for a paper I no longer need or have a desire for. I get robocalls now from the paper asking for payment, no humans, and no way to cancel this.

Desired Settlement: I do not want the paper. I do not want to end up getting charged for the paper. I want them to quit calling me. I want nothing to do with the Oklahoman or the Sunday Oklahoman at all.

Business Response: Initial Business Response /* (1000, 5, 2015/08/18) */ ***** ***** our Director of Circulation, has left a message with the customer that we have stopped all subscriptions and ensured that customer will not get a bill. We have, also, added them to our do not call list and do not deliver list. Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am glad that this avenue is available when it is hard to get ahold of a real person to take care of issues. They did call, I have not received a bill, I have continued to get the paper but I assume that will stop. If I do get a bill etc., then I may have to come back. Thanks again.

8/17/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Subscribed to paper through school organization, promised an auto cancel, charged anyway. Subscribed mid january through a school program just to assist the program they were representing. I was told that if i didn't renew the paper, it would auto cancel. Received a call stating i owe $10.something because they sent the paper anyway. Got the number for customer service to call and cancel, was given a different amount for the bill of 11.50.

Desired Settlement: I paid the balance so it wouldn't hit my credit report. Requesting Refund to the Originating Card.

Business Response: Initial Business Response /* (1000, 5, 2015/08/04) */ ******* ******** our Service Center Manager has canceled Mr. ******'s subscription and requested a refund for $11.50 be sent to Mr. ******. Unfortunately, we are unable to refund to the originating card. We have issued him a check and it has gone out in the mail. Marlana has left a message for Mr. ****** to let him know how we have handled this issue and that he can contact her for any reason regarding this issue or any other issue he might have.

7/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Billing department continues to send bill statements after they have been notified that I am no longer paying for this gift subscription. I have notified the billing department to send the bills for this subscription to the receiver of the newspaper. I was only paying for a 6 month subscription as a giftthose 6 months are over. I notified them by phone and by postal mail and they continue to send the bills to me. The account number is XXXXXXXXXX. The customer number is XXXXXXX and the person who should be receiving these bill statements: ******** ******** *** ** ** ******** ***** ** XXXXX. The customer service department is extremely difficult to reach. After being put on hold for long periods I get disconnected.

Desired Settlement: Notify me that I will no longer be sent billing statements.

Business Response: Initial Business Response /* (1000, 8, 2015/07/21) */ ******* ******** our customer service manager, has tried to notify Ms. ********* to let her know we have her removed from all billing statements for Ms. Martinez. Initial Consumer Rebuttal /* (2000, 10, 2015/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Though the business states they have tried to notify me of being removed from receiving billing statements, I am puzzled that I have not received any mailing or phone call. I will however accept that they will no longer send me these bills.

6/26/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unable to get a newspaper delivery commitment kept even after 5 phone calls in one day. All I get is assurance my issue has been escalated. June 14, 2015 - no delivery of Sunday paper. Called(about 0815)automated line to as required to alert them to a failed delivery. No follow up. No paper. June 17, 2015 - no paper delivery but called customer line and spoke with a rep explaining the issue. Assured a paper would be delivered by 1100 hrs. No paper. Called again about noon and asked to speak with a manager. Spoke with ****, explained situation, and she assured me a paper would be delivered with an hour after she escalates to the next level and gave me her direct number. No delivery again and I left **** 2 messages that were never returned. Called again around 1410 and asked to speak with a manager who gave me the same story. I asked to speak with her manager whom she said she would send an email. I asked that she call her manager directly to give them my message but she said she didn't have contact info. I then asked to speak with her manager's manager and got the same story. I then asked to be transferred to **** ******* (CEO/Pres) and whe said she didn't know who that was. All I ever got was a commitment to escalate but there was never any follow up. Here I sit at almost 1600 w/o a paper still and no one could/would transfer me to someone of higher authority in an attempt to get my issue resolved.

Desired Settlement: I want a personal phone call from anyone within the company who can address my lack of delivery, failure to follow through with commitments, and a change in their process where they do more than just take in the problem then escalate to another level and forget about you. I also want to speak to the next level of management when requested instead of being told they would forward an email detailing my complaint. That's disrespectful. Lastly I want the situation addressed by Mr. ********

Business Response: Initial Business Response /* (1000, 5, 2015/06/25) */ ***** ***** our Director of Circulation, spoke with Mr. ******** and explained that after reviewing his calls, they were not handled properly by our external call center. ******* ******** our Service Center Manager, will be addressing the error with our external call center so that this does not happen again. The delivery assistant who did not make delivery has been formally reprimanded to ensure this doesn't happen again or there will be further consequences. Initial Consumer Rebuttal /* (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied that a sufficient investigation was conducted and appropriate action taken. Flaws in their system were identified and accordingly will be addressed. The calls from the Oklahoman were cordial and I was assured that my issues would be addressed. The last two calls were from a Director level manager within the organization which met my expectation for resolving the situation. Lastly, I must confess this complaint was handled in a most professional manner and I was treated like a valued customer throughout the process.

6/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Not receiving paper, being told they mail me one, never getting it in the mail, been through this before. I did not receive a paper on 4/27, 5/04, 5/10 & 5/11. Reported it & assured each time this problem will be resolved. Also told they will mail me my paper, haven't seen a paper in the mail yet.

Desired Settlement: I want the problem resolved. If the district manager needs to deliver or be replaced, than do it.

Business Response: Initial Business Response /* (1000, 5, 2015/05/20) */ We have removed the contractor from this ****** route and the District Manager is now delivering. We, also, applied two weeks worth of credit to Ms. *****'s account to compensate for the missed deliveries. We believe we have all of Ms. *****'s issues handled. However, our Director of Circulation, ***** ***** has left a message with Ms. ***** to call her back with any, and all issues pertaining to her Oklahoman subscription. Initial Consumer Rebuttal /* (3000, 7, 2015/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) so far I've only gotten the paper everyday since Sunday (5/17/15). I've gotten calls promising me the problem's solved but it might be premature. After I've gotten the paper everyday for 2 weeks, then I'll be satisfied. Final Business Response /* (4000, 9, 2015/06/10) */ We have taken all steps to ensure Ms. ***** is taken care of. At this point, there is nothing further we can do but give time a chance.

5/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They sold me subscriptions, did not deliver the paper, and will not send a refund. I was offered a special rate on a Sunday subscription for $26. I ordered it and my credit card was charged immediately on 3/5/2015. The paper was not delivered, and I cancelled on 3/8/2015. I got not refund. I called and called, and on 3?26, I talked to ******* ****** who said she was a customer service supervisor. She agreed that they owed me the $26 as well as $2.31 for the end of another, preivious subscription that was not delivered. Today, I got a check for $25.56, and ******* says she does not know why and she will contact accounting, etc., etc., etc. How can I get my money back? Do I need to get an attorney? The should NOT be allowed to sell subscriptions to a paper when they have no intention of delivering it or issuing a refund.

Desired Settlement: I want my money back, and I think I should be compensated an additional $100 dollars for the incredible inconvenience and use of my time.

Business Response: Initial Business Response /* (1000, 8, 2015/05/11) */ This was a little confusing because we had a start and a stop come through on the same day for Ms. ****. Nonetheless, we have issued Ms. **** her full refund, as requested, in the form of two separate checks and her service has been discontinued.

4/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My 94 yr father moved to nursing home 2/15. Paper canceled. They call me continually to renew. I have explained to The Daily Oklahoman that I am the POA for my 94 yr father who has been moved to nursing home early 2/2015. He can longer see or comprehend. They continually call me wanting his service back. Today I received 3 calls. I cannot block the calls as they out source this service. One call may be from Bethany, OK another *** be from Byars, OK (XXX-XXX-XXXX), another from The Oklahoman (XXX-XXX-XXXX) and so on. My phone number they are calling is XXX-XXX-XXXX. There have been three street addresses associated with this subscription - ** ***** *** ********** *** and ****** ***** in Oklahoma City.

Desired Settlement: I have explained this subscription was for a 94 yr old man who has moved to a nursing home in 2/2015 and cannot see or comprehend. The Oklahoman has been asked EACH time to remove XXX-XXX-XXXX from their call list. They have refused thus far. Today I asked THREE different callers to remove XXX-XXX-XXXX from their call list. The 3 calls came between 12:43 pm and 3:25 pm. Two of the calls came directly from The Oklahoman (XXX-XXX-XXXX). Can you work with The Oklahoman to remove XXX-XXX-XXXX from any of their solicitation lists?

Business Response: Initial Business Response /* (1000, 5, 2015/04/13) */ We have submitted Ms. ********'s phone number(XXX-XXX-XXXX)to our internal and external solicitors fro removal from any and all calling lists. We have taken all necessary steps to ensure Ms. ******** does not receive another phone call.

4/6/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Paid a year in advance for paper. Have not received paper in about a month. Customer service lies to me every time I call about the problem. On 1-2-2015 Paid for year of paper. They say they know I paid, but it is an accounting error and they will fix it pronto. I've talked to 6 or 7 people who all tell me the same lies. No one will give me a name or number of a higher up to speak to. One girl said she was not allowed to give out any information. I am at my wits end and furious at the way I Have been treated. Please can you help me?

Desired Settlement: I want my full years worth of papers that I paid for long ago. And I want a phone call from someone higher than those so called customer service people (who need to be retrained by someone who knows what they are doing.)

Business Response: Initial Business Response /* (1000, 5, 2015/03/26) */ ******* ******** Service Center Manager for The Oklahoman, has spoken with Ms. ***** and assured her she will have a paper this Sunday. The proper credits have been issued to her account to ensure Ms. ***** does receive the papers she was quoted. She has been provided ********** phone number so she can call her directly so there are no further customer service issues.

3/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unauthorized subscription After months of not receiving paper at my request I get a notice in mail that my subscription is about to expire and is going into a grace period. Then they start delivering their paper so I call and tell them I don't want it and won't pay. I have called and been called several times. They still deliver. Please make them stop littering my driveway.

Desired Settlement: Stop delivering paper and don't bill me for the papers you delivered against my will

3/10/2015 Problems with Product/Service
1/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The Oklahoman has continued to deliver unwanted issues of the paper after account termination, even after repeated calls to customer service. I cancelled my account with and stopped payment to The Oklahoman several months ago. I have continued to receive copies of The Oklahoman, even after repeated calls to customer service. I only live at this address part time, and have received reports of criminals in the area targeting homes that appear to be unoccupied (as evidenced by the buildup of mail/papers in the driveway). I am extremely disappointed in how I have been treated by customer service, as each time I have called they have insisted that all that they can do is forward the information to circulation managers, even when this has repeatedly failed in the past.

Desired Settlement: I request that The Oklahoman immediately cease delivery of all issues of The Oklahoman to my home at **** ** **** **** ******** ***** ** XXXXX.

Business Response: Initial Business Response /* (1000, 8, 2015/01/29) */ We had a carrier filling in for the main carrier on the route Mr. ***** lives on. Our director of distribution, ***** ***** has spoken with the main carrier and the substitute carrier to ensure no papers are delivered to this address. We, also, added Mr. ***** to a do not deliver list that we maintain daily. We are confident there **** be no further deliveries.

1/5/2015 Problems with Product/Service
12/5/2014 Problems with Product/Service
11/27/2014 Guarantee/Warranty Issues
11/5/2014 Billing/Collection Issues
9/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I Did not receive all the papers I paid for in my subscription. On October 4,2013 I paid for one year of Sunday, Wednesday papers to be delivered to my residence, at ***** **** *** in ******* where I lived at the time. I had to move in November, and was between residences that I could have the paper delivered to. When I called them to stop the paper, they told me there would be no credit for the missed papers. In June 2014 I called to restart the paper, they informed me my subscription had been cancelled by them. There would be no refund, but offered me a new subscription at twice the price, which I refused

Desired Settlement: I would like them to fulfill the remainder of the subscription from when I called, to when it expires later this year

Business Response: Initial Business Response /* (1000, 5, 2014/09/11) */ We apologize for the trouble Mr. ***** had experienced when trying to start delivery of The Oklahoman to him home. Our consumer service center manager, **** ********* has attempted to contact Mr. ***** to discuss his concerns. Mr. *****' delivery **** start on Sunday, September 14, 2014.

2/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Never received paper as subscribed. I signed up for the Wednesday and Sunday papers and was debited $14.00 from my bank account on November 27, 2013. A couple weeks went by without receiving a paper, so my wife made a phone call to The Oklahoman about the issue, but we still did not receive a paper; so several days later, she called again. Still we did not receive a single newspaper, so on December 18, 2013, I sent the following email to the director of home deliveries at The Oklahoman: Hi, I signed up to receive the paper, and my bank account was debited on Nov 27, but I have yet to receive a newspaper. My wife, *****, has already called twice in the last week or two, and talked to someone there about it. Please see that my paper gets delivered today and future deliveries, or cancel my subscription and give me a refund. thanks and Merry Christmas ******* ****** The next day, we received the Thursday edition of the newspaper, and subsequently, have yet to receive a single newspaper. And we have not received a refund, as requested in the email to the director of home deliveries. So we have not received a single Wednesday or Sunday newspaper, only a Thursday newspaper, which we did not order.

Desired Settlement: $14.00 refund. In a month in a half, I did not receive a single newspaper as ordered. I will not be purchasing The Oklahoman in the future, due to this very poor service, response and inaction from the director of home deliveries.

Business Response: Initial Business Response /* (1000, 12, 2014/02/07) */ We apologize for the delivery problems Mr. ****** has experienced. Our director of distribution, ***** ***** has addressed the situation with the independent contractor who handles delivery in this area. ***** has also spoken to Mrs. ****** who stated service has been corrected.


Customer Review(s)

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Customer Reviews Summary

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