Business ProfileforInterstate Heat & Air Conditioning

In late 2022 this company came out to inspect my furnace. At that time I purchased a plan for an AC inspection in 2023. An appointment was scheduled for 2 hour block of time and their tech never showed up. I didn't have the time to take off for another 2 hour block of time. I didn't hear back from them. Recently I received an invoice in the mail for an auto renewal service for about $200. I called them today 10/13/2023 to make sure it was not auto drafted from my account. I'm still looking into whether anything was charged to my card. Nothing was included with the invoice so it's very unclear what they did there. I also inquired about a refund for them not showing up for the maintenance I paid for and they did not show up for the appointment after I waited for 2 hours. They refuse to refund money for services not rendered. They want to come out and look at my AC now in October but I don't need service on my AC now that we are in cooler weather. I feel this is a rip off and I'm not okay with them happily taking my money but never providing the service I paid for. I want a refund for these services not rendered for AC maintenance.