BBB Accredited Business since

Drabek & Hill, Inc.

Phone: (405) 949-5566 Fax: (405) 949-9277 View Additional Phone Numbers 3737 NW 36th St., Oklahoma City, OK 73112 http://www.drabekandhill.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Drabek & Hill, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Drabek & Hill, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Drabek & Hill, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: January 16, 1961 Business started: 01/16/1961 Business started locally: 01/16/1961 Business incorporated 01/01/1961 in OK
Type of Entity

Corporation

Business Management
Mr. Claude A. Drabek, President Mr. Michael Murdock, Office Manager
Contact Information
Principal: Mr. Claude A. Drabek, President
Business Category

Heating & Air Conditioning Duct Cleaning Heating Contractors

Products & Services

This company offers air conditioning, heating, plumbing and electrical services.


Additional Locations

  • 3737 NW 36th St.

    Oklahoma City, OK 73112

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/2/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Purchased York Affinity heat pump in April 2006 with 5 year warranty. Coil has a leak and has been replaced many times during warranty. Now is broken I believe we have a defective unit that should be replaced. The York installed has many complaints about the coil needing to be replaced.

Desired Settlement: I would like this York unit replaced with another brand. I am willing to pay for new unit with another manufacturer, but I want some credit for the unit that I consider a lemon.

Business Response: Initial Business Response /* (1000, 5, 2014/05/01) */ BBB Case #XXXXXXXX We have made contact with Mrs. ******* and are in the process of resolving the complaint with the York equipment. ****** & Hill will install a new cooling coil and out door unit at no charge on May 2, 2014. Resolution should be complete at this time.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Drabek & Hill, Inc.
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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