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Find a Location

Drabek & Hill, Inc. has 1 locations, listed below.

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    Business ProfileforDrabek & Hill, Inc.

    Heating and Air Conditioning
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/5/1966

    Years in Business: 63

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company offers air conditioning, heating, plumbing and electrical services.

    Business Details

    Location of This Business
    3737 NW 36th St, Oklahoma City, OK 73112-2984
    BBB File Opened:
    1/16/1961
    Years in Business:
    63
    Business Started:
    1/16/1961
    Business Started Locally:
    1/16/1961
    Business Incorporated:
    1/16/1961
    Accredited Since:
    10/5/1966
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    • OK State Mech 237

      OK State Plumb 6182

      OK State Elect 6182

    Type of Entity:
    Corporation
    Number of Employees:
    39
    Hours of Operation

    Primary

    M:
    Open 24 Hours
    T:
    Open 24 Hours
    W:
    Open 24 Hours
    Th:
    Open 24 Hours
    F:
    Open 24 Hours
    Sa:
    Open 24 Hours
    Su:
    Open 24 Hours
    Business Management
    • Mr. Claude A. Drabek, President
    Contact Information

    Principal

    • Mr. Claude A. Drabek, President

    Customer Contact

    • Mr. Claude A. Drabek, President
    Additional Contact Information

    Fax Numbers

    • (405) 949-9277
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In July 2023 the plumber from Drabek came to my home to look for leaks found nothing. My water bill was running around ******. Afterwards I had the meter read again and still a leak some where.I called them back and they sent the plumber and another young man the plumber advised he could not find anything so the other man said he could run a pressure check. I asked him to check the sprinkler system first and he went outside. I assumed he was checking the sprinkler system and I went back to the kitchen on back of my house. Then I heard a loud noise and I went back to front house and the y man was in bathroom running test. I asked what he was doing and he said running pressure check. I said but I told you to check the sprinkler system before running the test. He then said we don't do sprinkler systems. I said why did you not tell me that when I asked you too. He advised he did not find anything with the pressure check that took about 3 minutes . He just turned around and walked out of my house. After he left the plumber did go and shut my sprinkler system off and that was the problem. I called the owner and spoke to him about this incident and he apologized for the young man then 6 months later I get a bill from them. The young man was in a car so I'm not sure if he was an employee of Drabek and Hill or another company. I am more than willing to pay the ****** for plumber but I will not pay for the shady pressure check. I have used Drabek and Hill before and was planning on having them replace my air conditioner unit but after this experience with them I will never call them again. I am in treatment at ******************* in ******* and 70 years old. I feel Drabek took advantage of me and they should know what this young man did. Everything about this event was shady.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brent N

    1 star

    08/19/2023

    Do not use this company! I had one of their technicians come out to inspect my system. While I watched the technician he stated that my compressor was bad. He even showed me on his device while he tested it. It showed all red lights and the screen showed bad on all terminals. He explained that the compressor was bad and had to be replaced. They then charged me over $100 for the diagnosis. The company then sent a salesman over to try to sell me a new system. Something just didn't feel right. So I got a second opinion from another company. Their technician came out and I explained what was the diagnosis for the system was. He inspected the system and stated that it was capacitor that had blown. He then tested the compressor and stated that it was fine. When i asked about the discrepancy he showed me how they can fake the diagnosis by touching the two terminals together out of my direct sight. He apologized for all heat and air techs. He told me that inside the Heating and ************ community, Drabek and Hill are notorious for scamming their customers into buying new systems. He fixed the system for a fraction of the price it would have otherwise cost me. I have asked for a refund and as of writing this have yet to receive it. Nor have I been contacted by anyone from that company to address my complaint. So in short I paid over $100 to be lied to, to my face. If that is the type of customer service that you might enjoy then I highly recommend them. If you want your system fixed go somewhere else.

    Drabek & Hill, Inc. Response

    08/21/2023

    I deeply regret this experience you had with us. This is a matter of misdiagnosis and not an intentional scam and for that, I apologize. We are actively working with all of our technicians to make sure they are trained properly and use their tools accurately.The service call for which you paid will be refunded to you. We will never intentionally misdiagnose a unit simply for the opportunity to replace it. Throughout the past 62 years, it has always been our intention to help and provide a service to our fellow ********** - our community and our trade mean too much to us.

    Local BBB

    Better Business Bureau Serving Central Oklahoma

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