Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Air Comfort Solutions, LLC

Phone: (405) 721-3740 Fax: (405) 794-2037 View Additional Phone Numbers 908 Messenger Lane, Moore, OK 73160 http://www.aircomfortsolutions.net/


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Air Comfort Solutions, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Air Comfort Solutions, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 45 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

45 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 12
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 23
Total Closed Complaints 45

Customer Reviews Summary Read customer reviews

21 Customer Reviews on Air Comfort Solutions, LLC
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 15
Total Customer Reviews 21

Additional Information

BBB file opened: June 09, 2004 Business started: 02/01/2003 Business started locally: 02/01/2003
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ron Gregory, President Ms. Yvonne Elrod-Webster, Accounting Mr. Spencer Hoffman, General Manager Mrs. TaKeshia Hunter, Customer Service Manager Mr. Joshua McCutcheon, Install Manager Mr. Curtis McFarland, Contractor
Contact Information
Principal: Mr. Ron Gregory, President
Customer Contact: Mrs. TaKeshia Hunter, Customer Service Manager
Business Category

Heating & Air Conditioning

Alternate Business Names
Air Comfort Solutions
Licensing

Effective January 1, 2011, the state of Oklahoma requires companies in the roofing industry to register with the state's Construction Industries Board. To learn more about the law and registration, visit the board's website at www.ok.gov/cib/

Products & Services

This company offers heat and air service and installation. This company offers heating and air conditioning contractors. This company offers roofing service.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.