BBB Business Review

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This business is not BBB accredited.

Absolute Service Co.

Phone: (405) 275-7305 46179 Garretts Lake Rd., Shawnee, OK 74804 View Additional Email Addresses http://absoluteserviceco.com


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Description

Since 1984, Absolute Service Co has focused on enlightening the community on the complex issues involving home comfort. We are committed to:
"Fixing the problem, not just the symptoms - Robert Dockrey, Founder & President"


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Absolute Service Co. include:

  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Absolute Service Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Absolute Service Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 03, 2001 Business started: 01/01/1984 Business started locally: 01/01/1984
Type of Entity

Corporation

Business Management
Mr. Robert Dockrey, Owner
Contact Information
Principal: Mr. Robert Dockrey, Owner
Business Category

Geothermal Heating & Cooling Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Equipment - Room Units Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Heating & Air Conditioning

Hours of Operation
7am to 7pm with extended hour depending on Seasonal Demad
Refund and Exchange Policy
Major Equipment Sales:
Up to 10 years on part and labor.

General Service:
Up to 5 years on parts, and 1 on labor.
Service Area
Depending on Seasonal Demand: South of Turner Turnpike, North of HWY 9, East of Lake Hefner Pkwy, West of HWY 377
Products & Services

Energy Efficiency & Energy Star Equipment, Geothermal Heating and Cooling, Air Source Heat Pumps, Mini-Split systems, Zoning Systems, Multi-Unit Homes and Business, Custom Duct Design, Duct Cleaning with Sanitation and Video Inspection, Preventive

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.