Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mathis Brothers Furniture has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMathis Brothers Furniture

    Furniture Stores
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate that this business has a pattern of complaints concerning service, guarantee/warranty, refund/exchange, delivery, repair, and customer service issues. Such as delivery issues with items coming damaged or broken, in the wrong color or size, missing parts, and coming late. Refund/Exchange issues concerning not accepting to exchange items, taking a long time to be able to make exchanges, and taking a long time to receive refunds. Repair issues concerning repairs taking a long time to get completed, repairs being done incorrectly, and parts for repairs being on back order. Customer Service issues concerning rude or unprofessional, and transferring from department to department with no resolution. On April 14th, 2023, the BBB submitted a written request to the business encouraging them to address the pattern of complaints. The BBB is awaiting a response from the business.

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 96 Customer Reviews

    Customer Complaints

    236 complaints closed in last 3 years

    75 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/9/1973

    Years in Business: 64

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This company is a furnishings retailer that provides an in-house design team and provides a delivery service to deliver furniture to client's homes.

    Products & Services

    Living Room Furniture, sofas, motion living furniture, loveseats, rockers, recliners, wall savers, chairs, fabric chairs, leather chairs, ottomans, occasional tables, dining room furniture, dining room sets, dining tables, tables, dining chairs, chin

    Business Details

    This is a multi-location business.

    Find a Location

    Mathis Brothers Furniture has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3434 W Reno Ave, Oklahoma City, OK 73107-6196
      BBB File Opened:
      7/13/1960
      Years in Business:
      64
      Business Started:
      1/1/1960
      Business Started Locally:
      1/1/1960
      Business Incorporated:
      12/23/2003
      Accredited Since:
      10/9/1973
      Type of Entity:
      Limited Liability Company (LLC)
      Number of Employees:
      1371
      Alternate Business Name
      • Mathis Bros. Oklahoma City LLC
      Business Management
      • Mr. Rick Stephenson, Director of Customer Relations
      • Mr. Bill Mathis, Owner/Partner
      • Mr. BBB File, Company Contact
      Contact Information

      Principal

      • Mr. Rick Stephenson, Director of Customer Relations

      Customer Contact

      • Mr. Rick Stephenson, Director of Customer Relations
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      236 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/10/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I went in to make a large purchase. I live over two hours from ***. I was denied the advertised 0% for 60 months advertised nationally by ******. I have an ****** Credit card with a large limit. I told each employee at the beginning that I was making a large purchase, because of the 0%. After we decided on what we were buying and it was time to pay. After spending hours at the store shopping. The manager told me I could not have the 0% financing. I debated him. He then told me the price would be much higher if I wanted the 0% financing. I argued with him that I communicated this at the very beginning of my buying experience with them. One item I purchased was a new bedroom set for my twelve year old daughter. Knowing she was excited, he played on that with us! I was furious. (Im a father that doesnt break my word, and I told her she was getting this two hours earlier!) I was trapped and he used that. I made the purchase thinking that I would call Monday morning and tell the general manager what happened. And, that he would fix this issue. What the manger did was wrong and illegal. I called numerous days for a week. I talked to Mathis team members, and nobody called me back. I have purchased furniture from Mathis for over twenty years. I am disgusted and very angry with how I was treated before and after my purchase. The bait and switch tactics were horrible. Ex., looking over my invoice saw the bed wasnt the price in the bed. They charged for side rails that came with the bed! This is a horrible company and I could not believe that the person in charge would not call me back!
      Read More

      Customer Reviews

      96 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Aaron Y

      1 star

      04/06/2024

      My wife and I bought a bedroom suite on March 25, 2024 from Mathis Brothers and set a delivery and set-up date for April 2, 2024. When they delivered the furniture they did not have the hardware to the bed frame we purchased and could not assemble the bed, so we had to schedule another day for them to come finish the set up. We set that day for today, Saturday, April 6, 2024. When they just arrived, they realized that the warehouse sent them here with the incorrect hardware, so once again, they couldn't get our bed put together and it is still leaning against our bedroom wall. Now they are telling us it will be next week before someone can bring the correct hardware. What is so amazing is that they know what bed we bought so how is it they send the wrong hardware in the first place? Whoever is working in their warehouse is totally incompenent and should be fired! This is ridiculous!

      Mathis Brothers Furniture Response

      04/17/2024

      We apologize for the inconvenience of receiving the bed without hardware. Although this is rare, when we run into this it's typically unintentionally left out of the packaging from the manufacturer. In order to expedite the issue, if we don't have the piece in stock, we try hardware that is from the same manufacturer. Unfortunately, it sounds like this bed needs different hardware. It has been ordered from the manufacturer and as soon as it arrives, we will be out ASAP to have it installed. Again, we apologize for the issues.

      Mathis Brothers Furniture Response

      04/17/2024

      We apologize for the inconvenience of receiving the bed without hardware. Although this is rare, when we run into this it's typically unintentionally left out of the packaging from the manufacturer. In order to expedite the issue, if we don't have the piece in stock, we try hardware that is from the same manufacturer. Unfortunately, it sounds like this bed needs different hardware. It has been ordered from the manufacturer and as soon as it arrives, we will be out ASAP to have it installed. Again, we apologize for the issues.

      Local BBB

      Better Business Bureau Serving Central Oklahoma

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.