Business ProfileforMidFirst Bank

My card was locked while traveling. I called and after confirming all of my information with a rep on the phone they let me know I needed to update my phone number to text me a code. I supplied them with a new number and they said they would send it to the back office to update and call me back. I never received a call back that day. Called the next day to do the same thing, and again they said they would call back. Next day same issue. After the 4th attempt they told me they couldn't verify my number because it is a company phone. My last number was also a company phone, but that somehow worked. I asked if I could use my wife's number, they told me yes and they would call me back to update the number and unlock my card. 5 days later they still have not called back and my is still locked card is locked. The solution they gave me was to go into a banking center, which is not ideal since I live out of state. The customer service was below average at best. They did not inform me of any of these issues over phone on my 1st 4 calls. I understand my account does not mean anything to this bank, but I don't believe it should be this difficult to gain access to my funds.