Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Caliber Home Loans

Phone: (800) 401-6587 View Additional Phone Numbers 13801 Wireless Way, Oklahoma City, OK 73134 View Additional Email Addresses

Click for BBB Rating on Caliber Home Loans

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Caliber Home Loans meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Caliber Home Loans. BBB serving Dallas and Northeast Texas has the full report as that BBB handles all complaints for Caliber Home Loans.

Additional Information

BBB file opened: April 13, 2009 Business started: 03/07/1963 Business started locally: 03/07/1963 Business incorporated 03/07/1963 in
Type of Entity


Business Management
Mr. Joe Anderson, CEO Ms. Martha Ellis, SVP
Contact Information
Principal: Mr. Joe Anderson, CEO
Customer Contact: Ms. Martha Ellis, SVP
Business Category

Financial Services

Additional Information

Please note that, while the firm maintains other operations, offices, branches or other such entities in different states, those affiliates are all part of the same business, which is headquartered within the service area of the Oklahoma City BBB. The company has requested that inquiries or any communications concerning the business at any location should be forwarded to the BBB Serving Central Oklahoma for processing.

Products & Services

This company offers financial services--primarily engaged in the servicing of residential mortgages and consumer finance loans.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.