BBB Accredited Business since

Oklahoma Gas & Electric Co.

Additional Locations

Phone: (405) 553-3000 View Additional Phone Numbers PO Box 321, Oklahoma City, OK 73101 http://www.oge.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Oklahoma Gas & Electric Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Oklahoma Gas & Electric Co. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 47 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

47 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 25
Billing/Collection Issues 8
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 13
Total Closed Complaints 47

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Oklahoma Gas & Electric Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: June 20, 1930 Business started: 02/01/1902 Business started locally: 02/01/1902 Business incorporated 02/01/1902 in
Type of Entity

Corporation

Business Management
Mr. Sean Trauschke, President & CEO Mr. Kevin Alig, SR Customer Relations Representative Ms. Trish Horn, VP Governance & Corporate Secretary Mr. Randy Lewis, Manager Community Affairs Mr. Keith Mitchell, COO OG&E
Contact Information
Customer Contact: Mr. Kevin Alig, SR Customer Relations Representative
Principal: Mr. Sean Trauschke, President & CEO
Business Category

Electric Companies Natural Gas Companies

Alternate Business Names
O. G. & E. OG&E Oklahoma gas and electric
Products & Services

This company offers provides electricityand associated services.


Additional Locations

  • P. O. Box 520

    Oklahoma City, OK 73101

  • p.o. box 321

    oklahoma city, OK 73101

  • PO Box 321

    Oklahoma City, OK 73101 (405) 553-3000

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/3/2016 Problems with Product/Service
6/24/2016 Advertising/Sales Issues
6/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: At the beginning of May I called OG&E about a bill for ********* ***** because she couldn't understand what the customer service rep. explain to her. So I spoke with customer service they ask me to speak with ********* so she can authorized them to speak with me about her account. Then she put me back on the phone Og&e then ask me for my name and ssi to be about to speak with me never did they ask me if I stayed in the household or ask was I on her lease. She told me about ********* account and why it's was no longer active. May 25 when I called and spoke with someone they told me my past due fees my over 5yr ago was added to her account I asked how is that so when I don't stay there and not on her lease. Then she said it's because I called to get information about ********* account. Which never once did any customer service rep told me that nor state that would happen just because I called for her.

Desired Settlement: The money i owe from my og&e account not be added to her account nor affect her services. My account and fees not to be linked to her services and account

Business Response:

Justin has made this same complaint with the OCC (Oklahoma Corporation Commission), at this time the complaint is still open with the OCC so we would not be able to discuss or release any information regarding this matter.  The customer will need to contact his investigator with the OCC to determine the resolution. 

 

6/6/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I HAVE CALLED NUMEROUS TIMES OVER THE PAST 6 MONTHS. I STILL HAVE NOT RECEIVED MY REFUND. IT DOES NOT TAKE 6 MONTHS. TIRED OF RUN AROUND & POOR SVC I CLOSED MY OGE ACCT IN SEPTEMBER, WAS TOLD I HAD TO WAIT 1 BILLING CYCLE TO EXPECT MY REFUND. I WAITED AND NEVER RECEIVED IT. I HAVE CALLED NUMBEROUS TIMES AND HAVE BEEN TOLD 5 TIMES NOW THAT THE CHECK WAS SENT. 5 TIMES NOW I HAVE NOT RECEIVED. I KEEP BEING TOLD I HAVE TO WAIT DAYS THEN CALL AGAIN, WHICH I HAVE DONE AND BEEN MOSTLY UNDERSTANDING. I AM TIRED OF BEING TRANSFERRED HERE AND THERE AND ALWAYS BEING TOLD I JUST HAVE TO WAIT. I DO NOT HAVE TIME TO STAY ON THE PHONE AND BE TOLD THE SAME THING TIME AND TIME AGAIN...AND AFTER 6 MONTHS STILL HAVE NO RESULTS. IF I DID NOT PAY MY BILL I WOULD BE CUT OFF. I BELIEVE THEY SHOULD HAVE TO PAY INTEREST ON THE 173.28 THAT THEY OWE ME. I FULLY UNDERSTAND THE FIRST TIME I DON'T RECEIVE MY CHECK, MAYBE EVEN A SECOND TIME, BUT 5 OR 6 TIMES NOW, THAT IS A BIT MUCH TO ASK. SERIOUSLY, MY TIME IS VALUABLE. I EVEN CHANGED THE ADDRESS LAST TIME THEY WERE TO SEND THE CHECK, SO I WOULD RECEIVE IT AT WORK SINCE THEY COULDN'T SEEM TO GET IT TO ME WHERE WE RECEIVE MY MAIL. STILL NO RESULTS AND THIS IS TOWARDS THE END OF FEBRUARY. I WANT MY REFUND PLUS INTEREST! AND I DO NOT WANT TO WAIT ANOTHER 6 MONTHS!!!!! EACH TIME I HAVE CALLED I AM TOLD THE REQUEST TO PRINT AND SEND A CHECK IS DONE AND THAT I SHOULD RECEIVE IT AND I HAVE TO WAIT 30 DAYS AND IF IT DOESNT COME THEN I HAVE TO CALL BACK. THATS FINE AND WELL, HOWEVER NOTHING EVER HAPPENS!!!!!!!!!!! I STILL HAVE NOT RECEIVED THE 2ND CALL BACK THIS TIME SPEAKING WITH OGE.

Desired Settlement: I CLOSED MY OGE ACCT IN SEPTEMBER, WAS TOLD I HAD TO WAIT 1 BILLING CYCLE TO EXPECT MY REFUND. I WAITED AND NEVER RECEIVED IT. I HAVE CALLED NUMBEROUS TIMES AND HAVE BEEN TOLD 5 TIMES NOW THAT THE CHECK WAS SENT. 5 TIMES NOW I HAVE NOT RECEIVED. I KEEP BEING TOLD I HAVE TO WAIT DAYS THEN CALL AGAIN, WHICH I HAVE DONE AND BEEN MOSTLY UNDERSTANDING. I AM TIRED OF BEING TRANSFERRED HERE AND THERE AND ALWAYS BEING TOLD I JUST HAVE TO WAIT. I DO NOT HAVE TIME TO STAY ON THE PHONE AND BE TOLD THE SAME THING TIME AND TIME AGAIN...AND AFTER 6 MONTHS STILL HAVE NO RESULTS. IF I DID NOT PAY MY BILL I WOULD BE CUT OFF. I BELIEVE THEY SHOULD HAVE TO PAY INTEREST ON THE 173.28 THAT THEY OWE ME. I FULLY UNDERSTAND THE FIRST TIME I DON'T RECEIVE MY CHECK, MAYBE EVEN A SECOND TIME, BUT 5 OR 6 TIMES NOW, THAT IS A BIT MUCH TO ASK. SERIOUSLY, MY TIME IS VALUABLE. I EVEN CHANGED THE ADDRESS LAST TIME THEY WERE TO SEND THE CHECK, SO I WOULD RECEIVE IT AT WORK SINCE THEY COULDN'T SEEM TO GET IT TO ME WHERE WE RECEIVE MY MAIL. STILL NO RESULTS AND THIS IS TOWARDS THE END OF FEBRUARY. I WANT MY REFUND PLUS INTEREST! AND I DO NOT WANT TO WAIT ANOTHER 6 MONTHS!!!!! EACH TIME I HAVE CALLED I AM TOLD THE REQUEST TO PRINT AND SEND A CHECK IS DONE AND THAT I SHOULD RECEIVE IT AND I HAVE TO WAIT 30 DAYS AND IF IT DOESNT COME THEN I HAVE TO CALL BACK. THATS FINE AND WELL, HOWEVER NOTHING EVER HAPPENS!!!!!!!!!!! I STILL HAVE NOT RECEIVED THE 2ND CALL BACK THIS TIME SPEAKING WITH OGE.

Business Response:

The address that has been provided in the complaint does not show that a refund is due on this account as the account is currently active  Please have the customer provide the address where the refund was due and/or the account number that is in question.

Consumer Response:


Complaint: 11157781

I am rejecting this response because:
IT IS INCORRECT.  WE DID CLOSE THE ACCOUNT FOR 418 S LONGVIEW DR AT THE FIRST OF SEPTEMBER..TRUE, THERE IS AN ACTIVE ACCOUNT FOR THAT ADDRESS BUT IT IS NOT ME!!!!!!!  THEY HAVE MAILED OUT A REFUND CHECK  TIMES NOW AND THEY DO SHOW THEY HAVE SENT IT OUT AND 6 TIMES WE HAVE NEVER RECEIVED IT!!!!!!  WE ENDED UP CHANGING THE ADDRESS TO SEND THE REFUND TO OUR WORK ADDRESS WHICH IS2605 N 11TH ST, ENID, 73701.  IT SILL HAS NOT BEEN SENT!  THEY SAY IT WENT OUT AGAIN THIS PAST THURS, MAR 3.  AS A MATTER OF FACT, THE LAST TIME A WEEK AGO I SPOKE TO OGE, THE LADY WAS RUDE AND SHE TOLD ME THAT THEY, BEING OGE, HAVE DONE ALL THEY CAN DO AND IT WAS NOW BETWEEN ME AND THE POST OFFICE.  THAS IS VERY POOR CUSTOMER SERVICE.  I DO NOW SEE HOW OGE RESPONSE IS THEY DON'T OWE A REFUND TO ME.  CLEARLY, SOMEONE THERE IS NOT UNDERSTANDING THIS  PROBLEM.  I CALLED YOUR BBB OFFICE THURSDAY AND LEFT A MESSAGE AND DID NOT RECEIVE A CALL BACK.  I WOULD APPRECIATE A CALL ON MONDAY ASAP AT 918 519 3708 SO I CAN FURTHER EXPLAIN THIS.  OGE DOES OWE ME A REFUND OF 173.26!!!!!!!!!!!!!!!!!!!!!!!  I EXPECT THAT AMOUNT PLUS INTEREST JUST AS THEY WOULD CHARGE ME IF MY ACCOUNT WAS IN ARREARS FOR AS LONG AS THEY HAVE OWED ME A REFUND!!!!!!!!
Sincerely,

******* *******

4/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Set up new account with OG&E online. Power goes out without notice. When I called I was informed there was a deposit due with new service setup, which was never mentioned or requested at time of account setup. Also charged me a $35 reconnect fee even though there was no balance due. So, after politely explaining the situation, I was told there was nothing they could do. Meanwhile, every bit of food in my refrigerator and freezer had to be thrown away due to spoilage. Today is Monday. I went to the store on Sunday, so now I get to spend more time and money to resolve a problem that should never have occurred in the first place. Meanwhile OG&E just shrugs their shoulders and treats me like I'm some low-life and they tell me to just deal with it - there's nothing they can do. Unfortunately they are the only electric company, so what choice do I have other than to rely on the BBB? I'm hoping you can help represent my interest as a consumer. They should make things right rather than take advantage of people who don't have any other option for power.

Desired Settlement: OG&E acknowledged the error was due to a problem with their online account setup process, and they are aware of the problem. They said there was nothing I've done wrong, and if had called in to setup my account, instead of doing it online, this would not have occurred. They've acknowledged is clearly their issue, but Now, kindly adjust my bill, and account for the money I spent on food that spoiled, as well as the time I spent on dealing with their issue and making another trip to the store.

Business Response:

The customer was advised at the time that service was set up that a deposit was required.  The customer made a request for new service on our website on 03/07/16.  At the time the customer made the request the customer requested that her service be back dated to 02/22/16.  OGE honored the customer's request and processed the move in.  The customer had 3 business days to pay the deposit or the service would be disconnected for nonpayment of the deposit.  OGE sent the customer an email to the address that the customer requested which was *******************.  In the email it advised the deposit was due on or before 02/25/16 which would have been 3 business days from the requested start date by the customer.  OGE does not have any notes on the customer's account that she was advised that this was an OGE error.  This was not an OGE error as the customer made her request online and OGE completed the move in date per her request.  Since the customer was requesting a start date that was in the past the deposit charge was due immediately.  Please see the customer's online request below as well as the email that was sent to the customer.

Web move in Oklahoma service on
The correspondence has been e-mailed
e-mailed to: *******************

Residential electric service at:
**** * ******** *** *** ******** **** ** *****
has been set up in the name of ***** ******
effective 02/22/2016.

The address you are moving to has a Smart Meter installed. This meter has the capability
to be read, disconnected, and reconnected remotely. In the event the service is
disconnected, no notice will be left at your address.

The security deposit is 175.00. THE DEPOSIT IS REQUIRED TO BE PAID
WITHIN 3 BUSINESS DAYS BY 02/25/2016 OR THE SERVICE WILL BE DISCONNECTED AT THE ADDRESS.

Your account number is *********-9.

The service initiation fee is $25.00 which will be added to your first bill.

We have payment options available. You may pay via US Payments check-by-phone for $2.95 or credit
card by phone for $2.95 at 1-877-306-9274. Payment may also be made through US payments at
www.payoge.com. You can also pay in person at one of the many pay agents listed on our web site
at www.oge.com. Click on OG&E ELECTRIC SERVICES, then Payment Options.

If you have any questions, please call OG&E Customer Service, 272-9741 (local calling area) or
1-800-272-9741 (toll free), from 8:00am to 5:00pm, Monday through Friday.

Thank you for the opportunity to serve you!

OGE will not be waiving any of the reconnect fees or pay for any loss of food as this was not an error on OGE's part.  OGE considers this matter closed as no further action will be taken.

3/10/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My power was cut off irresponsibly and in direct violation of their policy of not cutting the power off when temperatures are forecasted to be 32 My power was cut off because of non payment. I agree with that. I do not agree that it was in the winter time when temperatures are forecasted to be below 32 in the night time, and they said they were never paid for the deposit, yet I had electricity. I feel they let it go on to get as much money as possible. There were several opportunities weeks ago they could have cut the power off and didn't. I have recently been diagnosed with severe depression and anxiety, and the power being off elevates the anxiety to unsafe levels. I am currently trying to find a psychiatrist for my condition, but my records can be found at Red Rock.

Desired Settlement: for them to turn my power back on and set up a payment plan. They will get their money if they work with me.

Business Response: The address that is listed on the complaint is incorrect. The correct address is **** ** ** ****. OGE did not violate our policy as service will be disconnected anytime that a deposit has not been paid. A deposit is a condition of service and until the deposit has been paid your account has not be established and you are not an OGE customer. Also disconnects will occur during the winter months for past due balances as long as the temperatures are predicated to be above 32 degrees at some point during the day. The temperature does not have to remain above 32 degrees just has to be predicted to be above 32. The customer made his deposit payment by check however that payment was returned to OGE as unpaid by his bank. Since the payment was returned the customer has still not paid the required deposit amount of $225.00 so he has not meet the condition of service of becoming an OGE customer. The customer was given a life threatening claim in error but an OGE representative as they did not see that the deposit payment has been returned. At this time the customer has until 03/14/16 to bring the account current and pay the account in full. The amount that is due is $445.45.

Consumer Response:


Complaint: ********

I am rejecting this response because:

I still maintain that my pay card would have declined the transaction even if I was a few pennies short. Also, if a portion or all of my deposit payment was accepted, then why was my power on to begin with? No notification whatsoever was given to me otherwise. They had several warm days to turn the power off being their intention, and did nothing. They waited until the weather was colder, then that night, I caught pneumonia and was in the ER at St. Anthony's Hospital in downtown OKC. I also maintain, that when they shut the power off, even though they were notified of my illness, they did nothing about it, further jeopardizing my health. I have not been at work in two to three weeks because of this illness.

Sincerely,

**** ******

Business Response:

The customer's deposit payment was not honored by their bank therefor the payment was returned unpaid by the customer's bank.  Until the deposit is paid the customer is not a customer of OGE.  In most cases when a customer moves into a location the service is on and the customer has 3 business days to make payment.  Service is left on as a courtesy; however in some cases the service is off at the address that the customer is moving into and then the deposit must be paid before the service will be turned on.  The customer will not receive notification of disconnection if the disconnection is due to an unpaid deposit.  The customer actually made his payment online via www.oge.com and OGE does not accept credit/debit card payments via our website.  The customer paid by electronic transfer and the payment was denied by the customer's bank due to insufficient funds.  The customer is not eligible for a any type of extensions unless the deposit has been paid.  If the customer's payment would not have returned as insufficient funds then the customer would have been able to make a payment arrangement on the remaining balance or enter into a life threatening claim.  At this time there is nothing further that OGE can do and OGE considers this matter closed.

2/27/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I have been contacting oge about my meter reading and the outrageous Billings for about 3 weeks now and the still have yet to fix the problem I have been getting outrageous bill rounding from 150 to 250 dollars and I have also ask that my meter be replaced because I'm barely at home none of my electronics are heater is running and I have a bill this high.. I call and I get treated as if I'm stupid and I keep getting the run around I can't talk to billing I can't talk to manager and when I do ask they tell me that it be useless and I though that was very rude and disrespectful.. I feel like I'm being over charged and on top of that rude customer service, and then they told me I have to pay an extra 250.00 dollars because my payment was late 2 times that ridiculous. I paid a deposit when I started my service in the amount 150.00 dollars and I have no idea where is went and they have no clue as well I seriously need immediate help to get this situation under control before it gets out of hand and if they would care more about there customers instead of over charging us they would understand our concerns... I have a infant child and I'm a single mother I do have time to be getting over charge for services I do not us

Desired Settlement: I would like them to review the past 3 months of services and find out why my bill is constantly increasing when I do not use my electric alot prime example I'm away from how from the time of 6am to 4pm and when I do get home I cook and sleep I want my money refunded and this so called extra 250.00 to be refunded as well it's ridiculous to charge someone that much for being late paying a bill twice

Business Response: The customer no longer has service at this address. The customer was not charged a deposit when the service was started on 06/16/2015. All OGE customer's are held to the same deposit standards that if they pay late more than 2 times in a 12 month period, have any disconnect orders, or any returned checks on their account, there account will be reviewed to ensure that there is a deposit equal to 2 times the average bill in the event of none payment. The customer is eligible to have the deposit returned to them once they have had 12 months of satisfactory payment history. OGE does not have any way of knowing how the customer uses their service inside their home. The customer was provided with energy savings tips that she could use to help lower her billing amount. OGE also does not have anyway of knowing how well the home/apartment is insulated which would also play a factor in the determining how much the billing amount is. If the home/apartment is not insulated well then it could cause the customer to use more service when using their heat/ac. After reviewing the usage for this customer's account, OGE did not find any usage amounts to be higher then what the usage was for prior tenants. OGE has completed the investigation for the billing and the amount is correct and no changes will be made to the billing statements.

2/24/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I did not sent 2 time $50.06 and if I did they shounld had send it back to me ASAP. it was on my ck. acct. on 1/4/16 & 1/5/16 when I pay on 12/31/2015 And then They sent me a letter for a dishonored ck. for 10.00 plus 50.06 = 60.06 I want this 10.00 remove from my acct. ASAP

Desired Settlement: DesiredSettlementID: Billing Adjustment I will like the $10.00 remove

Business Response: Initial Business Response /* (1000, 5, 2016/02/02) */ Mr. ******* scheduled two payments on our website of www.oge.com. The first payment that he scheduled was on 12/19/2015 and post dated the payment to be posted to his account on 01/04/2016. The second payment that he made was on 12/31/2015 and he made that payment affective same day. This payments are scheduled by the customer as they are required to log into their online account and go through all of the steps to make the payment and confirm the payments that they are scheduling. This is not done by an OGE employee. As this is not an OGE error the $10.00 returned check fee is a warranted charge and it will be the customer's responsibility to pay the returned item on his account. OGE considers this matter closed as no error was found on OGE's part and the return check fee will stand. Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) If it is my error OG&E should give the money back if they confirm I pay two time NOT get pay two time the TOT: This is how big company scam us all the time. It was my money I should NOT pay a $10.00 returned check fee at all. ***** ******* Final Business Response /* (4000, 9, 2016/02/12) */ The customer was given credit for both payments; however the customer's bank did not honor one of the payments and was returned to OGE as unpaid/collectable. Since the payment was returned as unpaid OGE did not receive the money and the return check charge will remain as a charge to the customer. OGE has to pay a handling fee for reach return item that we receive of $10.00 dollars. This fee is then charged back to the customer. OGE will not be removing the return check charge as it is a warranted charge and considers this matter closed.

2/8/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company will not let me put service into my name I am a new tenant. I put the electric service into someone's name that I believed would be staying with me. It did not happen so while trying to put the electric service into my own name the company stated I would need to pay the other party's past due balance (almost $900, from a previous bill that has nothing to do with my residence) before I could put service into my own name. They took service out of the other party's name, called my landlord to verify all of the information that I gave them (which he did) and still am being refused service.

Desired Settlement: I want the electric service in my name whether they have to backdate or whatever the case may be. They are being unfair and running me in circles. I have to have electric, I have an 8 year old that will freeze during the night without electric.

Business Response: Initial Business Response /* (1000, 5, 2016/01/27) */ OGE has not denied service to this customer or any other customer at the address that is listed in the complaint. OGE has confirmed that at **** ** *** in ******* **** that we have an active customer that has had service at this location since 05/23/14. This account is current and there have not been any request from **** ********* to start service at this location. Please confirm the address with the customer or have them provide an account number for further research.

1/18/2016 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: OGE faulty equipment caused damage in home I would like them to repair and replace the things that were destroyed by the 200 volts they had coming into the house. It fried my circuit board and the transformer to the heating unit, the wall oven in my kitchen, the vanity lights and bulbs in my bathroom, a serge protector, a battery charger for a cordless drill and many light bulbs.

Desired Settlement: The week of the ice storm I lost power early on that Friday and on Sunday mid morning out of habit I flipped on the light in my bathroom and it came on. So I turned it off and proceeded to check the rest of the house to find no other lights working. I returned to the bathroom and flipped the switch and it came on again but immediately started smoking, I turned it off and called my brother who is an electrician who came over and tested and saw that instead 120 coming into the house I had 200 voltage...in the meantime I got the correct power restored in Monday evening but the damages had already been done. It fried the circuit board and transformer to my heating unit, the vanity lights in the bathroom and bulbs. The wall oven in my kitchen. A serge protector. My brothers battery charger to his drill and many many bulbs. My brother called OGE to inform them of what had happened the said a complaint has been filed and someone would be contacting them soon. That never happened. I then called and was told the same to which I received a letter a day or two later saying they were not responsible. I feel very wronged by this whole situation. My house was not struck by lightning, the storm did not cause 200 voltage to come into my house. I plan to write also the cooperation commissioner. It isn't right. It will not stand.

Business Response: Initial Business Response /* (1000, 5, 2016/01/05) */ Based of OG&E's Corporate Insurance investigation there was no negligence found on OG&E's part. Based off the terms and conditions of service, signed by the Oklahoma Corporation Commission, states that OG&E "will not be liable for any damages or loses incurred by a consumer during any service interruptions or other power disturbances that are due to an abnormal or emergency operating condition, unless the evidence shows that the event was caused by the sole negligence of the Company." If the customer feels that she has a claim she will need to make a claim with her homeowner's insurance company.

1/4/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I paid a payment arrangement payment early so they made it a failure to comply with payment arrangements which they admitted their fault Their error ended up causing a deposit to be added to my account. I have an email where they admitted the error was their fault. Instead of fixing their error they added more to the account. I get 731 a month not physically able to work and have sent in forms from my Dr stating I have machines that use electric. I have paid every month it's not.like I'm a slacker. They should not be allowed to this to people knowing it was their fault.

Desired Settlement: I want the deposit they are charging me with removed! It should have never been added because of their incompetence!

Business Response: Initial Business Response /* (1000, 5, 2015/12/22) */ The customer's increased security deposit was waived on 12/11/15 and a new payment arrangement was put in place. I have reviewed the email communication with this customer and I am not showing where OGE advised that it was our error. As a courtesy the representative removed the increased deposit leaving the customer with a balance of $91.00 due on or before 12/14/15. The customer called OGE on 12/14/15 and made a payment arrangement with out automated system.

11/20/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Business lied about a payment arrangement, then threatened disconnection of service even though agreement was noted on account. After entering into a payment arrangement on my account #XXXXXXXXX-X to take care of a previously unknown account balance that my wife had, I was going to be short on the payment date. After calling OG&E customer service, I was told that I could pay the deferred payment amount (103 and some change) before the due date, then pay the monthly bill ($205) a week later. After paying by cash at a local utility pay site kiosk exactly according to the instructions provided to me, I received a disconnect notice in the mail. Calling into the business and speaking to a supervisor, my wife and I were told that they "do not make arrangements like that, sorry for any inconvenience." The supervisor also confirmed that the details of the instructions we were given were noted on the account.

Desired Settlement: I would like the business to honor its word. The CSR we spoke with assured us that our payment arrangement would continue uninterrupted if the deferred payment was made on time. It was made within the allotted time frame, and I want the agreement that was reached to be honored.

Business Response: Initial Business Response /* (1000, 8, 2015/11/06) */ On 08/21/15 Mr. ********* made the following payment arrangement: Mrs. ********* was to pay 102.75 plus his current bill on or before the following due dates; 09/17, 10/19, 11/17, 12/21, 01/20, & 02/19. The first payment was due on 09/17/15 for a total amount of $318.09. This amount includes the payment arrangement amount of $102.75 plus the customer's current bill of $215.34. The customer made a payment of $43.00 on 08/24/15 reducing the amount due to $275.09, this balance was due on or before 09/17/15. We spoke with ******** on 09/04/15 and advised $275.09 was due by 09/17/15. On 09/09/15 the customer made a payment in the amount of $70.00 reducing the balance due to $205.09. On 09/18/15 the customer made a payment in the amount of $206.00. The customers next payment of $303.67 was due on or before 10/19/15. This amount includes the payment arrangement amount of $102.75, the current bill of $191.11, and a late payment charge of $9.81. We spoke with ******** on 10/05/15 and advised that the payment of $303.67 to keep the arrangement in place. On 10/18/15 the customer made a payment in the amount of $105.00 reducing the amount due to $198.67. The remaining payment of $198.67 was not paid therefor the customer broke their installment plan. There are not any notes on the account that support the customer's claim that they were advised that they could pay the remaining balance on a later date, as OG&E does not change the terms or due dates of an installment plan once an installment plan is put in place. On 10/26/15 we spoke with ******** and we advised that the arrangement had been broke and that and that before we would be able to make any new arrangements on the account the customer would need to pay $413.87 which is remaining balance that was due on the installment plan that the customer broke. OG&E offered social service agency phone number's to the customer to possibly get assistance with payment of the electric bill. We also advised ******** that the service would be disconnected starting on 11/03/15 if the account was not brought current. ******** advised that her husband got paid on Friday and then disconnected the line. On 10/27/15 a phone call was placed to the phone number that we have on file for the customer reminding them of the past due balance and the scheduled date of when service would be disconnected. OG&E made a 2nd call on 11/02/15 advising of the pending disconnection for the past due balance. On the same day 11/02/15, we spoke with ******** and advised that $413.82 had to be paid to avoid the service from being interrupted on 11/03/15. On 11/02/15 we spoke with ******* as well and he stated that he had spoken with several area supervisors and that they had looked at the account and told him that it was noted that the customer service representative told him that it was okay to pay $105.00 and they didn't understand why OG&E was not honoring that. OG&E area supervisors do not have access to customer's billing only a supervisor of customer service would have access to a customer's billing. Mr. & Mrs. ********* never spoke with a customer service supervisor and there are not any notes that the customer spoke with an area supervisor, nor are they any notes where an area supervisor called and spoke to a customer service supervisor regarding the billing. OG&E does not have area supervisors we do have field supervisors that only handle matters that involve our field employees such as outages, performing line work, tree trimming issues, and emergency situations. On 11/03/15 the service was disconnected for nonpayment. 11/04/15 We advised ******** that $413.82 would need to be paid to have the service restored and the $35.00 reconnect fee would be added to the next month's billing statement. On 11/04/15 the customer made payment of $415.00 and OG&E restored the service on the same day. On 11/05/15 we spoke with ******** and advised that $188.18 will be due on or before 11/17/15. At this time the customer's account is current. We have reviewed the customer's payment history on this account and due to the number of late payments and the service being disconnected for nonpayment it has become necessary to increase the customer's security deposit on this account. The customer is being charged an additional $220.00 deposit. This amount has been broken up into 2 payments of $110.00 each. The first half will be due with the December 21st billing statement and the 2nd half will be due with the January 20ths billing statement. Once the customer has 12 months of satisfactory payment history the customer's deposit will be applied back to the account. Since the customer has brought their account current, they are now eligible for a new payment arrangement should they need one.

11/2/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: This is in regards to my electric being cut off after I turned in a letter that I was advised needed to be faxed to the electric company by the Dr. My son has asthma I have not been able to pay on my bill necessitate short of funds, having to take off with him. I was told to have his Dr send in the letter showing he is on asthma to extend the time I have to pay this. I did and they are saying because I didn't call back before the 25th to extend it then it was console. So know they are cutting off my electric on the 8th of this month. I have documentation from the Dr office showing it was faxed. Then the supervisor IDE says its nothing they can do. I didn't know I was suppose to cask back in before the 25th. My son has asthma and if my electric is cut off then w won't have any where to go in just know trying to work so I can pay this, and they don't care ***** I did what I was suppose to do. If I knew I was suppose to call I would have I wouldn't play with my son asthma. Know I have to find some where to stay until I can pay the full valence. So I'm wanting to complain about the customer service because I was not advised properly my services are going to be cut off.

Desired Settlement: To keep my services on till the 23rd so I can pay my bill.

Business Response: Initial Business Response /* (1000, 5, 2015/10/20) */ ******* ****** made this same complaint with the Oklahoma Corporation Commission on 10/07/15. The customer made a life threatening claim on 08/27/15 and had until 09/28/15 to return the form and call back and request the additional 30 days. Per OGE records we show that the form was received on 10/06/15. Since the form and the customer not requesting the additional 30 days by 09/28/15 we would not be able offer any further arrangements or life threatening claims until this claim has been satisfied. The customer will need to pay $917.00 before a new claim can be made. There has not been any payments made on this account since the customer has had service at this location. The customer started service at this address on 04/28/15. On the letter that is sent to the customer it states that you must return the form and call back if additional time is needed within the 30 day extension that was placed on the account. The customer failed to call and return the medical form within the 30 days provide. The customer's service will remain off until the full past due balance of $1112.15 has been paid.

10/5/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They over charge, lie, & have poor customer service. Their rude, disrespectful,& the company is disgracefully. Back in June 2015 my electric service went out. I called the company they sent someone out 2 1\2-3hrs later. Come to find out our meter has been switched with the neighbor. Then a few weeks later I get my bill it's sky high. So I call the company to find out what is going on. After talking with the customer service lady & her telling me they have no record of my services bring out for over 3hrs, she said I need to talk to a supervisor. She then put in the request to have a supervisor contact my she said they would get a hold of me with in 24-48hrs so I said OK. I then waited a week still no response so I call back 3 atonal times I get the same thing about a supervisor contacting me back in 24-48hr no calls back. It now has been 2 months & 4 times being told a supervisor will contact me in 24-48hr that I have been waiting for a supervisor to contact my so I Called back today & got told the same thing no record of the outage& I need to talk to a supervisor so I told the lady it had to be today or I will contact my lawyer. 2 1\2-3hrs later a so called supervisor calls she was rude & nasty from hello. She would not let me tell my story nor would she let me tell my point of view. She told me that they could charge me more money. I then asked to get the paper work they are looking at where thier getTing their numbers from she said i can not get them. If your claiming its my account why cant i have my information.Then When I said they couldn't charge me more because my family is hardly home they're was no way their numbers are right she then told me I need to stop making problems. I asked to speak to her supervisor she said I couldn't so I hung up instead of saying something nasty. I then called back & got a customer service person name tina who refused to give me that so called supervisor name. Proving that they are hiding something.

Desired Settlement: Other proof of proper verification to the issue, proof Charges, credit where credit is due, & an apology for the disrespect & poor service of their staff.

Business Response: Initial Business Response /* (1000, 5, 2015/09/22) */ The customer's meter was switched with her neighbors meter. This was determined when our field representative went to the location regarding the call for no power. Unfortunately the field personal did not notify the OGE billing department that he corrected the meter switch therefor OGE has not gone back and billed this customer for the actual usage. The meters being switched has been resolved and the customer has the correct meter at her location now. The customer can verify her meter number as OGE shows it to be XXXXXXXXG. The customer is being billed accordingly.

10/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They have recently changed over to a 3rd party payment system. In order to make your payment you have to pay a service fee to the 3rd party kiosk. I am a customer , for some reason OGE has a monopoly for Electrical Utility in my area, I have no choice but to use them. They have recently changed over to a 3rd party payment system , where in order to make your payment you have to pay a service fee to the 3rd party, I am not rich and I do not have extra money just to give away, OGE need to open up a system to direct pay without a processing fee. This should be illegal what they are able to get away with.

Desired Settlement: Currently OGE owes me transaction fess from Kiosk Payment due to OGE saying I CAN ONLY PAY WITH CASH. I have no option other than use the kiosk, when I use kiosk I get charged $1.00 each time, as well as they never give you change back, I have had numerous issue with OGE , they refuse to provide a payment alternative that doesn't charge to use. THEY OWE ME $12.00 as of now, I WANT MY MONEY

Business Response: Initial Business Response /* (1000, 5, 2015/09/08) */ Mr.***** was placed on a cash only payment option due to the customer having 2 returned checks on his account within a 12 month period. Mr. ***** is now able to pay with a check again since it has been more than 12 months from his oldest returned check. If Mr. ***** has any more dishonored checks on his account then he will be placed back on a cash only payment option. OGE will not be refunding any transactions fees to Mr. ***** as this is not an OGE error. Mr. ***** is now able to mail in a check or pay online at www.oge.com at not cost. Anytime that a customer has 2 or more dishonored checks on their account in a 12 month period the customer will be placed on a cash only payment option and they will be responsible for any transactions fees that are associated with them making a cash payment. Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an unacceptable response due to the fact this is a public utility and no I should NOT have to pay a FEE to PAY MY BILL.. these people are trash,, they need to be De-Monopolized, I am filing complaints with federal regulators as well,, they shouldn't be able to do this to people, FACT,, I have still not received any calls from a manager from OGE,, I WILL GET MY F***ING MONEY ONE WAY OR ANOTHER DO NOT CLOSE THIS COMPLAINT AS THEY HAVE NOT RESOLVED ANYTHING, AND I AM STILL OWED $15.00 and counting up more everytime I pay my bill.. Final Business Response /* (4000, 9, 2015/10/01) */ OGE did call Mr. ***** on 10/01/15 at 2:00pm, there was no answer and OGE did leave a message for Mr. ***** to call back. OGE will not be refunding Mr. ***** any money as Mr. ***** had 2 dishonored checks on his account. All OGE customer's that have 2 dishonored checks are put on a cash only payment option and the customer will be responsible for any fees that he/she is charged to make the payments in cash. OGE does have options to make payments with out fees, however once a customer has 2 returned checks on their account this is no longer an option for a customer until it has been 12 months for the oldest date of the first returned check. Mr. *****'s account was removed from the cash only payment plan on 05/30/2015; however should there be an more returned checks on this account between now and 03/23/1. Mr. ***** will be placed back on a cash only payment option as he just had a returned check on his account on 03/23/2015. OGE will not be returning any fees to Mr. ***** as this is not an OGE error. OGE considers this matter closed as there is nothing further that OGE can do regarding this matter.

9/21/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Where is my check? I was told it was sent out on the 17th today is the 21st and I still don't have my check I called OG&E 7/17/15 and told them the deposit refund check they sent me got thrown away by accident. I was told at that time it would take 30 days for a New one to come out but I should get one on 8/17. I called on last Thursday to make sure my check was going to mailed out on the 17th like I was told. I was told to call back on the 17th.. I have been calling everyday this week asking about my refund they say it's been mailed but I haven't received it yet. I am being told now I have to wait 10 more days to receive the check . This is completely insane. I had to wait 30 before they would send one back out. I given them than enough time to have my resent out to me.. Where is MY CHECK?

Desired Settlement: I want my check asap.. What is going on?

Business Response: Initial Business Response /* (1000, 5, 2015/09/08) */ Mrs. *******'s refund check was mailed on 08/26/15. OGE shows that this check was cashed on 08/28/15.

9/14/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We replaced our thermostat at their advisement for a Smart Hours Program, but it didn't work and cost us money rather than saving us money. A few months ago we replaced our thermostat with one suggested and freely installed by OG&E for their "Smart Hours" program. They said it would save us money on our monthly bill and conserve energy for the state as a whole. We were happy to do it. However, after just a month or so, I came home to a hot house and the thermostat was blank (no power). We called and OG&E sent someone out immediately for which we were thrilled. They went up into the attic and checked a couple of things and got it running again suggesting that it was just a wire in the attic. The next day the thermostat went out again and they refused to come back because they said the issue was not a thermostat issue. As a result, my husband replace the suspect wire in the attic and put a new transformer in. The thermostat would come back on but then kick off again as soon as the compressor started. OG&E refused to come check it again for us so we had to hire an a/c company. They said the wires in the attic were fine. The tranformer my husband had placed in there had been blown and the a/c company had to put another transformer in. The only way they were able to repair the a/c was to take the OG&E thermostat out and put my old one back in. Not only did the "Smart Hours" program not save us money, but it cost us money for wiring, two transformers and $140 for an a/c company call. When I called OG&E to inform them of the situation they said there was nothing they could do about it. I think they should have been responsible for the money they cost us.

Desired Settlement: I think they should be responsible for paying our expenses in trying to get our unit fixed when their thermostat was the problem the whole time. The a/c company call was $140, the two transformers were $10 each and the new cord was $8.

Business Response: Initial Business Response /* (1000, 5, 2015/09/01) */ Prior to making a complaint with the BBB, Mrs. ******** had made this same complaint with OGE. Our supervisor over the Programmable Thermostats spoke with this customer and she stated that our tech did come out and found an issue with the furnace whip, the customer's father was also with the technician when we found the problem. Mrs. ******** also stated that when the technician left that the system and PCT was working properly. The service technician advised customer to contact an HVAC company to have the whip replaced. Customer stated that she did not call an HVAC company but rather her father tried to make the repairs. During his attempt to repair the system he blew the transformer and also tried to replace that. After his failed attempt to repair the system the customer stated that is when she contacted OG&E once again. The customer states that the representative would not sound out a service technician and was advised that she would need to contact her HVAC company per the notes on the prior order. Customer stated that the HVAC tech also blew a transformer, he then removed the PCT, replaced the transformer and the system ran properly. In the attempt of the self-repair the customer's father incorrectly back fed incorrect voltage to the PCT causing it to be damaged and the first blown transformer and the subsequent second transformer leading the HVAC to believe that it was a bad PCT. Based off the facts that OGE has been provided by a professional opinion OGE is denying the customers claim.

9/3/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Long time customer that couldn't get her services transferred without an outrageous deposit. Approximately 2 weeks ago I went online to have my services transferred from 6715 W Britton Rd to 4908 N Steanson Dr Apt A. During the process I was never told there would be a deposit or transfer fee. When I arrived at the apartment on 08/01/2015, there was no electricity. I called OG&E's emergency number, only to be told there was a $330 deposit that needed to be paid in order to have services turned on. I then asked the representative why this was being required as I have been a long time customer with them for 15-20 years at various locations. The response I received was that their policy was if someone was late 2 times in a 12 month period a deposit is required. When I asked if this could be waived due to me being a long time customer, I received the reponse "This is a condition to turn on the service". They offered no assistance in this matter. $330 is an absurd deposit amount.

Desired Settlement: I would like the deposit (plus the $2.95 per credit card used) refunded back to me. There was absolutely no communication upfront regarding this fee, and because I had to have electricity turned on that day due to a medical issue, I had to put it on my credit cards which are going to charge interest. I understand the policy of 2 late payments, but as a long time customer, exceptions can be made when it comes to loyalty.

Business Response: Initial Business Response /* (1000, 5, 2015/08/19) */ Mrs. **** currently has two active accounts. This would be considered additional service. When a customer has multiple accounts with OGE, OGE will review the prior payment history and determine if the customer will be required to pay a deposit to have service at the additional address. Mrs. **** has had 9 late payments in the past 12 months, therefore a deposit would be required to have additional service. The customer can have the deposit returned once she has 12 months of satisfactory payment history with no more than 2 late payments, no disconnect orders, and no returned checks in a 12 month period. Deposits are calculated on each individual address. OGE uses the most recent 12 months of usage to determine the deposit amount and the deposit is 2 times the average monthly billing amount. The deposit that has been charged is a warranted deposit amount and will not be waived. Initial Consumer Rebuttal /* (3000, 7, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) OGE is stating I have 2 active accounts. This was supposed to be a transfer from 6715 w Britton rd to 4908 n Steanson dr Apt A. I filled out a transfer of service online. After reading their repsponse, I went online to check my billing. I am still being charged for services at 6715 w Britton rd. I have not lived there since August 1st and requested the billing be taken out of my name as of August 3rd. Again this is not "additional" service. It was a transfer. Now I need an additional credit for services from August 3rd to August 17th per the last billing cycle for 6715 w Britton rd. Final Consumer Response /* (2000, 11, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for looking into this matter. Final Business Response /* (4000, 9, 2015/09/03) */ The customer submitted an online request to have her service transferred. OGE did not process the customer's request correctly. OGE has closed the prior account number of XXXXXXXXX-X and will correct the billing to show that the service was terminated on 08/03/15 which was the customer's requested end date. OGE has also given the customer a credit of $5.90 for the two payments that she made with US Payments. OGE also credited the customer $35.00 dollars for the reconnect fee that was charged for the customer being disconnected for nonpayment of the deposit. Since this was a transfer request the customer would not have had to pay a deposit as her current account did not have a deposit on file. The customer has closed her new account number of XXXXXXXXX-X. The deposit of $330.00 will be credited to the customer's account and once the final bill is generated that amount will be deducted from the deposit and a refund check will be mailed to the mailing address that the customer has on file.

8/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have excellent credit. OGE used my credit report to levy me a deposit and refuses to povide me my FCRA adverse action notice as req. by federal law I applied for home gas service with OGE. They ran my credit (without asking first) and determined that I needed to pay them a deposit because of my credit. My credit is excellent. I asked for my FCRA adverse action notice, which is my right under federal law any time adverse action is taken against me based on my credit report. OGE refuses to provide me this notice so that I might correct any issues they may erroneously be relying upon. OGE staff told me I had to contact the national credit bureau. I did that and filed a complaint with the CFPB, and Equifax and the CFPB indicated it was OGE's legal duty to provide me with the specific reason (adverse action notice) why adverse action was taken against me based upon my credit report.

Desired Settlement: I want the adverse action notice from OGE so that I might correct any errors they may see that I may not be seeing. I have provided them letters of credit for my two prior residences indicating EXCELLENT credit with my prior energy company so now I just would like the legal explanation I am allowed to obtain under the Fair Credit Reporting Act. Thanks.

Business Response: Initial Business Response /* (1000, 5, 2015/08/06) */ When customer's request new service with OG&E it is our policy to perform a soft credit check with Equifax. This process does not put a hard inquiry on the customer's credit report and it does not provide OG&E with the customer's credit score. OG&E will receive 1 of 3 codes and this will determine if the customer will be required to pay a deposit. The response that OG&E received after performing the soft credit inquiry was a "c2" which means that the customer's account would be required to be secured by a deposit. OG&E has not received the customer's full credit report or score so OG&E does not have anything to provide to the customer. The customer was not denied credit in any way by OG&E. The customer was simply required to pay a deposit to secure his account. Our customers also have the option to provide a letter of credit from another gas or electric company to have the deposit waived. OG&E's policy with accepting a letter of credit from another gas or electric company must meet the following: The letter must show 12 months of payment history with no more than 2 late payments, no disconnect orders, and no returned checks on the account. The letter of credit must also be within the most recent 24 months. Mr. Knutson was given this option and he did supply OG&E with a letter of credit from Northwest Energy; however the letter did not meet our guidelines. The letter only showed 8 months of service from a time period of 10/21/2013 to 05/30/14. At this time the customer would be required to a pay a deposit of $275.00. Initial Consumer Rebuttal /* (3000, 7, 2015/08/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is entirely insufficient. I have now provided OGE letters of credit exceeding 20 months from my current energy provider noting "excellent" credit. I am more than willing to pay any deposit or any sum requested, that is not my issue here. What I want is the Fair Credit Reporting Act adverse action notice that federal law allows me to obtain. Under federal law (the FCRA) when my credit report is accessed and I am either denied credit or my credit is used adversely, I am allowed this notice, which should state the specific reason why the action was taken. This is so I can then make sure that there are no errors on my report. When OGE initially told me I had to contact Equifax, I did. They indicated zero delinquiencies and problems on my credit report. They also indicated to the Consumer Financial Protection Bureau that this was an OGE decision. Here OGE says Equifax made the decision. OGE is clearly wrong as they did make the decision. Since OGE seems to be struggling so terribly with this idea, I have provided the direct link to the Federal Trade Commission website which covers what they are supposed to do: https://www.ftc.gov/tips-advice/business-center/guidance/using-consumer-reports-credit-decisions-what-know-about-adverse#score. This report is the only way I can then correct an error. I have never missed a utility payment, purchase new cars, mortgage, etc. Equifax said there is no history of delinquiency or any problem with my utility payments. Yet OGE says otherwise. So I want this report so that I can see exactly what was used and fix the problem. This is, after all, the very reason Congress passed the FCRA. I will get this report from OGE or I will get it from a Court. Final Business Response /* (4000, 9, 2015/08/20) */ OG&E will be mailing Mr. ******* a letter regarding the reasons we were unable to waive his deposit based off his credit information. OG&E has reviewed both letters of credit that Mr. ******* has sent in and both letters must be denied. The reason for the denial is that the letters of credit do not meet OG&E policy. In order for OG&E to accept a letter of credit the customer would need to supply a letter that shows 12 months of continuous service within the most recent 24 months. The first letter that was sent in by Mr. ******* only shows 8 months of service and the 2nd letter does show 12 months of service however, it is not from the most recent 24 months. The second letter shows a service period of 04/20/2012 to 04/01/2013. These dates are outside of the most recent 24 months.

8/18/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: LOST POWER TO OUR HOUSE DUE TO OG&E LOST LEG TO POWER LINE SENT 250V INTO HOUSE DAMAGING SEVERAL ITEMS. On May 4th 2015 before 12pm we had a power surge that sent 250 volts into our house verses 125 volts, as it knocked out half of the electric in our house along with several electrical items, such as 2 TV's, 2 Xbox 360's, a radio, 2 DVD players, dryer & refrigerator & microwave. We immediately phoned our landlord who met his electrician at the house. Attached you will find the letter from the electrician. We were told by ******* ***** that our claim was denied due to it being caused by Mother Nature. This happened with in the last year which we were told by OG&E lineman that it was caused by our pear tree hitting the wire. We notified our landlord whom immediately had the tree removed. Not only did we lose electrical items, but my neighbors at 1307 lost their cook stove & air conditioner last year and replaced the items themselves and this year their new cook stove, microwave, and heater got knocked out due to this issue. The neighbor just to the west of them lost her printer. My husband called ******* back when we received the denial letter for her to inform him that she had not further looked into our claim because she had been working the tornado claims. I am deeply sorry for their losses; however that does not make ours any less of a loss.

Desired Settlement: To have our items replaced with todays value.

Business Response: Initial Business Response /* (1000, 9, 2015/08/06) */ Mrs. ****** has made this same complaint with the Oklahoma Corporation Commission. The Oklahoma Corporation Commission and OG&E tried to resolve this matter with Mrs. ******; however Mrs. ****** did not supply the requested documentation to the Oklahoma Corporation Commission. The Oklahoma Corporation Commission has closed Mrs. ******'s complaint for failure to supply the requested documentation and found no violation on OG&E's part. If Mrs. ****** wishes to purse this matter she will need to speak with her investigator at the Oklahoma Corporation Commission.

8/14/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Oge add my husbands brothers old bill to our account and making us pay it because my husband was authorized on the account My husband and I started service the beginning of June and today I got a cut off notice for 441.00 so I called them and they said that my brother in laws past bill was add to our account because my husband was authorized on his brothers account. And that there's. Nothing that can be don

Desired Settlement: I want my brother in laws bill taken off my account

Business Response: Initial Business Response /* (1000, 5, 2015/07/14) */ Based off the information that OGE has it reflects that ***** ***** and ***** ***** were roommates that the address of 2407 SE 44th Oklahoma City. OGE provided service to the individuals and was not paid for the service that was provided. The amount that was left owing was $356.99. This amount has been transferred to Ciowa Heath's active account and Ciowa accepted responsibility for the billing amount as he made a payment arrangement on the balance. At this time this would become a civil matter between Ciowa and his brother *****. The billing amount with OGE has been resolved and OGE considers this case closed. OGE has also discovered that the customer that is making this complaint and also listed on Ciowa's account as a roommate has an unpaid final bill in the amount of $220.99 from a prior address that OGE provided service to and was not paid for. That address is 418 N Miller AVE Wanette OK. OGE will now be transferring this amount to Ciowa's active account for payment in full. Initial Consumer Rebuttal /* (3000, 7, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) No they were not roommates that that address because in 2005 me and my husband lived in FLORIDA. And as per the address in wanette, that has been taken care of Final Consumer Response /* (4200, 11, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) If either bill is added to my correct account we will hectic a lawyer and sue oge because in 2005 for the simply fact that ***** ***** used my husbands name with out permission there for since we were in Florida in 2005. And it needs to be taken off. Of the current bill. Final Business Response /* (4000, 15, 2015/08/03) */ OGE will not be removing either one of the two bills and considers this matter closed.

7/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: They are billing my residence at the commercial rate and refuse to correct the old bills with the correct rate. They won't return the difference in rate, return the commercial deposit or do anything to rectify this situation.

Desired Settlement: Would like a check cut for the difference in billing.

Business Response: Initial Business Response /* (1000, 13, 2015/07/07) */ This account was started as a café back in 1996 and has been on the General Service rate. It is the customer's responsibility to notify us when a business changes to a residential location. OGE was notified on 06/12/15 that this was now a residence, OGE confirmed the change and also changed the rate category to residential. There will not be any credit given as OGE was not notified prior to 06/12/15. Initial Consumer Rebuttal /* (3000, 15, 2015/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) OG&E is lying. This account was transferred from a residence to the current address in June 2012. I informed the representative that it was a residence and emphasized that. When we caught their error in rate June 2015, 2 separate employees pulled up the account and said it was OG&E's mistake. The calls were recorded. This account was started as a residence and was transferred to an address that had previously been a cafe. The cafe's electricity was a different person, different account. It took us so long to notice the error because of OG&E's deceptive billing wording. Namely, "secondary rate." Final Business Response /* (4000, 17, 2015/07/22) */ OG&E records do not reflect that the customer advised OG&E that the café had been turned into a residential property. OG&E records also do not reflect that the customer was advised that she had been billed incorrectly, what the records do state is that the customer called in and 06/12/15 and asked why she was being charged a commercial rate and then at that time stated that this was a residence. The customer was advised that OG&E would verify if the this was a still a café or a residence and then the rate would be charged accordingly from that point going forward. OG&E will not be refunding any money to the customer on this matter as OG&E was not notified until 06/12/15 that this was a residence.

6/26/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Never knew there was a deposit employee waved deposit during start up never was informed about deposit if I was unable to pay or late Need to pay 140 for deposit

Desired Settlement: Only to hold off on cut off notice until 19th of June

Business Response: Initial Business Response /* (1000, 5, 2015/06/15) */ The consumer was not charged an initial deposit to start the service; however the customer has had 6 late payments since the account has been open since November. It has now become necessary to secure the consumers account with a deposit in the amount of $140.00. The customer as notified on the billing statement that if the payment history did not improve a deposit would be added. The late payments continued therefor causing OGE to charge the customer a deposit. The deposit will be held on the customer's account for a period of 12 months. Once the customer has had 12 months of satisfactory payment history the deposit will be returned to the account.

6/24/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Temporary power line to house for over 1 month I have had a temp power line running across my yard for over 1 month now. The line is undersized and every time my air conditioning comes on it dims the lights severely. Now I am being told that they are going to put in a new line but it will be another month before they can get to it. The strain on my air conditioning unit can not survive another month like this. Not to mention what it is doing to other electronics in my house because of the low amperage. Two months of a power line laying on the ground is very very dangerous. I guess because I am outside of the city limits it is ok though. My main concern is who is going to replace my Ac unit when it fries?

Desired Settlement: Get my power line fixed correctly.

Business Response: Final Consumer Response /* (2000, 6, 2015/06/24) */

6/17/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: OGE sent me a letter stating that the next door neighboring house account was added to my account and demanding back payment for $1326.61. OGE sent me a letter stating that the next door neighboring house account was added to my account and demanding back payment for $1326.61. They have a name for the other account and a mailing address. The neighbors that lived there were only there for a few months but apparently didn't pay their bill. They claim that house resides on my property so I am responsible for that bill. They have meters with serial numbers that are associated with house addresses. I have lived at this address for seven years with the same meter and house address. Why OG&E demands I pay for my neighbors bill I cant figure out. My address is clearly a different address from the neighboring house. Why Oklahoma Gas & Electric has chosen to harass me for money to pay on someone else account is uncalled for. Plus treating me as though I am a liar by telling me I'm giving them false information. I really wish someone could jerk some sense into these people. I have missed work trying to call in to straighten this out.

Desired Settlement: I want the neighbors account removed from mine. I want an apology. I also want to know why they chose to harass me for someone else' bill. I missed work trying to call in and straighten this out. I feel justified in asking for credit to my bill for this.

Business Response: Initial Business Response /* (1000, 5, 2015/05/26) */ Mr. ***** has failed to provide the requested documentation to resolve this complaint. Based off the information that OGE has received there is a question as to if there are shared utilities between Mr. ***** and Mrs. ******* Our final bills department requested that Mr. ***** provide a copy of the lease for review and he refused to send his lease. Mr. ***** also called into our Executive offices and was advised in order to have this matter resolved we would need to receive a copy of his lease. Mr. ***** advised our Executive offices that he did not have time to speak with us and would call back at a later time; however he has never called back. Mr. ***** also stated that he has made this same complaint with the Oklahoma Corporation Commission; however we have not received anything from them. In order to move forward in resolving this matter Mr. ***** will need to provide a copy of his lease. If the lease is not provided a notice **** be left to disconnect the service until such time Mr. ***** supplies OGE with all of the requested documentation. Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) OG&E is requesting private information and has no business asking for it. The party Mrs Ciempa is one of the many alias names that someone used to obtain utility services with and now OGE expects me to pay for their mistake to give service for said people. I live at 614 **************. I never got to know the people that lived at *** **************. Any information OG&E claims to have obtained to claim that I share service with ********************** is false and also may have been obtained illegally. There is an electricity meter and a natural gas meter at 608 which is not affiliated with the property I live. I have my own utility service at my address for which I have been responsible for during the last 7 years. I thought this matter had been taken care of internally at OGE from the emails I had sent to the corporate officers. I don't know how to make this any more clear than what it simply is. Final Business Response /* (4000, 9, 2015/06/15) */ The customer has had this matter resolved with the Oklahoma Corporation Commission. The Oklahoma Corporation Commission opened the complaint on 06/04/15 and closed the complaint the same day. Should you have any further questions regarding this matter, please contact Mr. *****'s investigator *** ********

4/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: This complaint is to your company representatives who have the worse customers service skills I have seen in my 32 years.restore my good credit rating I have been an OG&E customer for over 35 years and have never been treated so rude in my life! I allowed a family member to get electricy in my name at XXXXX ** ******* *** **** *** Edmond XXXXX they had issues with their bank account and two drafts did not clear. I tried on numerous occasions to explain to different customer reps even asking for a supervisor to explain the situation and each person I talked to treated me as a second class citizen. The account at the apts. had been paid in full and the name was changed out of my name and they paid a deposit. I have asked that my account be put back in good standing due to this circumstances and that I be allowed to pay by check like I have for 35 years and I am told quote "it's your problem you should have known". First of all I am in the service industry and I would never treat a customer in this manner. Not only that I told the service rep that my releative(child) made a mistake and that I'm sure they can understand if they had children and the rep said no her children never made mistakes. I am requesting that my account be put back on a great credit rating and I don't have to go to homeland to make a cash payment due to an unforeseen mistake of a family member. Just because OG&E has a monopoly on the electric business does not give you the right to disrepect and treat upstanding citizens as low lifes and that is how I have been treated on several occassion with no resolution. If I had a choice to choose another electric company trust me I would. I respectfully ask that my account be put back to the 35 year credit history of very good pay. Sincerely, ***** ** *****

Desired Settlement: My good standing credit rating with your company that I have had for the ladt 35 years until this family member made a mistake on their account.

Business Response: Initial Business Response /* (1000, 5, 2015/04/06) */ Mrs. ***** placed service in her name at the address in question so that her son and her daughter in-law would not be required to pay a deposit. By doing this Mrs. ***** assumed full responsibility for any charges that occurred on the account as well as the payment history. This account under Mrs. *****'s name was paid with 3 checks that returned. With Mrs. ***** assuming the responsibility of this account by placing it in her name her she is also liable for the returned check items. At this time Mrs. *****'s account **** remain on cash only payments for 12 months. Initial Consumer Rebuttal /* (3000, 7, 2015/04/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) First and foremost they do not have the correct information above...not a surprise because they refuse to listen to a logically explanation or do not take good notes. It was my grandson Hunter O'Brien who is 18 although still a senior in high school and we were trying to help him establish credit. There was an error in his checking due to Cox auto drafting several payments when they were not supposed to. The account was switched the Mr. O'Brien's name and all payments were corrected and deposit was made. Since that account has been changed to Hunter's name and all bills paid this should NOT effect me due to a banking-auto draft error.I want ***** ** *****'s account restored to it's 25 plus years good credit history. Sincerely ***** ***** Final Business Response /* (4000, 9, 2015/04/08) */ When Mrs. ***** placed service in her name she assumed full responsibility for charges that took place on the account. Unfortunately this is not an error on OG&E's part and there is nothing further that OG&E can do. There were 3 returned checks on this account. Two checks were returned on 12/10/2014 and then the 3rd check was returned on 01/19/15. OGE ended up transferring the balance of $265.66 to another active account of Mrs. *****'s as the bill since the 3rd check returned. That caused a balance of $265.66 to be due on the account. In addition to the returned checks this account was opened for 7 months and there was 3 late payments on the account. OGE would also like to point out since the account was been put in her grandson's name the same pattern has continued. There was also a returned check on that account. There is nothing more that OGE can do as the Mrs. ***** placed the service in her name and assumed full responsibility for all account charges.

4/2/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On November 11th 2014 I phoned OG&E to inquire about establishing service at **** ** ******* st ******* *** XXXXXI was told there would be a $250 deposit which must be paid to establish service. I never followed through with the deposit due to finances. They established service in another customer's name ***** ***** - who is my SON) at the same residence, same day. I told my son he would have to make sure they cancel my account - he said they didn't need to since they established service in his name.I have since been getting bills and collections for $29.15 - which they say was to "establish service" (which I never did) and which NO DISCUSSION OF AN INITIATION FEE EVER OCCURED.Again - I was told I had to pay the deposit to establish service - and the billed dates are november 9th and 10th - and I didn't even call them until November 11th!!This is BOGUS COLLECTIONS SERVICE and NOT MY BILL. Electricity was on when we looked at the home, and I REFUSE to be stuck with a bill for service that I didn't have on dates I never even contacted them about. Product_Or_Service: inquiry to initiate electric service Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) STOP sending collections notices - REMOVE this debt that is not mine from my name and STOP tarnishing my good name.

Business Response: Initial Business Response /* (1000, 5, 2015/04/02) */ ****** did call OGE and establish an account in her name. At the time the account was established the customer was advised that the deposit of $205.00 dollars would be due within 3 business days and that there was also a $25.00 service initiation fee to establish service. The customer was provided with an account number of XXXXXXXXX-X. When her son ******** *****) called to start service in his name he did not advise OGE that he need to take the service out of his mother's name and put in his name he requested that service be put in to his name. This caused ******'s account to close and be billed the 1 day for service as well as the $25.00 service initiation fee. As a courtesy OGE will reverse the 1 day charge of $4.15 and the $25.00 service initiation fee; however should the customer call in the future to start service at any location and then not need the service she will need to contact OGE and have the account taken out of her name or she will be responsible for all charges.

3/11/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: OG&E is giving me 20 days to pay another persons bill. They will not work with payment arrangements that I can afford. OG&E sent me my regular monthly current bill, account number XXXXXXXXX-X, of $126.61 plus an added amount of $687.83 for a previous balance. This is the only notification that I have received in reference any unpaid bill. Upon me calling them, I was able to find out that this is a previous bill that my daughter had not paid that was from 2 years ago for utilities at a totally different address. I was informed that because this is my daughters unpaid bill and she uses this address that I am responsible for it because she is related to me. They do not provide service for someone that does not pay their bill and they do not have to notify me prior to adding this previous bill to my current one. It does not matter that MY bills for OG&E have been paid in full each month. According to ***** in the final bills department, if I don't pay this in full by the date due of February 17,2015, my electric **** be cut off. I explained to ***** that I have a limited income and cannot pay this full amount all at once and because I have children (a 10 year old and a 2 week old) at home and my husband is disabled, I cannot afford to have my electric turned off. ****** only solution was to have an additional $135.73 added to my regular monthly bill for the next 6 months. I explained that I would speak with my daughter about this bill, it would be paid but if I had to take care of it I could not afford that amount due to the limited income we have. ***** said that there was nothing else she could do and that I would just have to pay the bill or have the electric disconnected. She reiterated that OG&E does not provide service to people that do not pay their bills. I replied that I have paid my bill in full every month, I should not be punished for the actions of someone else. I asked to speak with her supervisor or manager about making some other type of arrangement to take care of this bill to which she advised me that there was no one that I could speak to since she did not have a supervisor or manager. I then called the corporate office and was advised that she did indeed have a manager and a supervisor. My daughter also called and spoke with ***** in reference to paying this bill only to be informed that since the bill was added to my account per their policy, it cannot be separated off and that I would have to make the arrangements for the bill to be paid. When my daughter questioned ***** regarding the policy that covered these actions and how she could get a copy of them, she was informed that her location of residence was provided by a third party that could not be named and her past due account was added to the active account per an internal policy that could not be disclosed to the public.

Desired Settlement: My desired settlement would be to pay a minimum of $60 a month separate from my monthly bill for 11 months with a final payment of $27.83 (or the balance due if necessary) on the 12 month with payment beginning with this months bill which is due on the 17th of February 2015. That no other charges be added to this past due amount for any reason and no other recourse be taken against me.

Business Response: Initial Business Response /* (1000, 5, 2015/02/18) */ OGE has confirmed that ******* is residing at this address. **** and ******* have both verbally stated that ******* lives at this location. Based off the verbal information that has been provided, ********** unpaid final bill in collectable. OG&E is able to transfer unpaid final bills to an active account for the address that you are living at. Since Krystal and **** have confirmed that this is where ******* resides the final bill is collectable. OG&E did offer a 6 month payment arrangement to ******* and advised that **** would need to call in and accept the terms as well. As of today, OG&E has not heard back from **** so the payment arrangements have not been put in place. OG&E will schedule this account for disconnection if satisfactory payment arrangements are not made on this account. Initial Consumer Rebuttal /* (3000, 7, 2015/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) Despite that I agreed to pay my daughters past due electric ****, they would not work with me on payment arrangements that I can afford. I did call back only to go in circles again with them about the 6 months / $135.73 extra a month payment. The only offer they **** accept. They **** not work with an amount that I can afford. OG&E said they would have the "final billing" department call me back ... I am still waiting. Although, they did call my daughters phone and left her a message that stated they called. I did pay the extra $60 on a check along with the amount for last months bill on a separate check and it was paid before due date. They accepted, deposited, and credited my account for the total amount of both checks. I kept my word. I received my current bill on Feb. 27, 2015. OG&E charged me $9.42 for a late charge on the unpaid balance of the past due bill in question. OG&E also put on the bill that I need to pay the full amount by the 18th of March 2015. If I do not pay the full amount, then I will pay an additional amount of, and I quote, "your deposit will be increased up to two times the average bill for the last 12 months". In addition to this it states, the deposit increase will also apply if I am late with any bill in the next 12 months. According to their post on the back of the their bill, OG&E offers a deferred payment plan and other programs designed to help keep service on as well as the names of goverment and social agencies with programs that might be able to help you. They offered one payment plan, their payment plan and nothing else. Final Business Response /* (4000, 9, 2015/03/11) */ OGE did offer a 6 month payment arrangement to the customer however the terms of the arrangement were never accepted. OGE does offer extensions on bills and the maximum number of months that OGE offers is 6 months. This option was given to the customer. The late payment charge is 1.5% of the unpaid balance and is charged each month on the billing amount that remains unpaid. The balance has been paid in full and the customer is currently at a zero balance. Since the unpaid final bill has been paid and the current account is current there will not be any more late fees charged to the account.

2/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I called the customer service line to try and dispute a charge to my account and they told me that there was nothing they can do!!! They are telling me that because I had a friend call on my behalf because I was at work and could not that I am now responsible for that persons outstanding bill and transferred it to my account and told me that I will have to pay it or my electricity will be shut off! I am a single mother with two children at home and I work full time. I should not be responsible for somebody else's bill just because they were doing me a favor!

Desired Settlement: I want the charges removed from my account.

Business Response: Initial Business Response /* (1000, 5, 2014/12/18) */ OG&E has received several phone calls from ******* ****** stating that he is *****'s fiance and he first indicated that he resided at this location. Once the final bill was found ******* then stated that he lived with his parents. OG&E has asked for a valid address for Brandon and we have not received a valid address. Based off the statements that ******* has made regarding him residing at this location the final bill will remain. If OG&E is provided with a valid address for ******* other than the address of **** ** **** ** then OG&E can review the provided information and see about having the final bill sent to that address. Initial Consumer Rebuttal /* (3000, 7, 2014/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) i should not be responsible for any bills that are not mine regardless of whom they belong to. ******* has 2 children with me. I am not responsible for his bills. you may send all of his bills to this address.... in his name! it seems illegal to make some body pay the bills for a person they did not know at the time of the charges! if this is in fact a legal way to get money can I get all my ancient bills paid by somebody that is no relation to me legally? I will take this complaint to the consumer protection agency and to an attorney if this is not handled legally by og&e. Final Business Response /* (4000, 9, 2015/01/22) */ At this time based off the information that OG&E has received ********** bill will remain on this account. ***** is welcome to contact our final bills department and provide them with supporting documentation as to ********** where about. At this time our final bill's department will review the information submitted and if any changes need to be made we will make them at that time.

1/7/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: OG&E cancelled my average monthly billing. They sent me a bill for over $600 for my overage on energy and never disclosed that this could happen. I signed up for average monthly billing in July of this year. This month OG&E canceled this billing option because I had been late on my payments. Then I received a bill for over $600 for "an overage of energy usage". OG&E's customer service rep, Whitney, explained that you can accrue a roll over amount that will be due when average monthly billing is stopped. In the terms and conditions, that fact that there could be an accrued debt or roll over amount is never disclosed. The customer service agent admitted that it is never explained to the customer until that amount is due. I feel that if I would have been advised that it was a possibility of this, I would have never signed up for the program. And I feel that since this roll over amount was not explained in the beginning that I shouldn't be responsible for the charges. The only suggestion the customer service rep could give was to start a payment plan and have two separate monthly bills, one for the regular monthly bill and another for the payment plan for the roll over amount. If I were to be late for either bill, service would be disconnected. This to me is not a solution. The service of average monthly billing was misrepresented and it is irresponsible of OG&E to not inform customers of the true nature of the average monthly billing program.

Desired Settlement: I feel that I should not be responsible for the amount that OG&E says I owe, $619.50. I would like it stricken from my account so I can continue with my service.

Business Response: Initial Business Response /* (1000, 9, 2014/12/01) */ OG&E did respond to this complaint on 11/12/2014 using the BBB's electronic response system. The following response was sent: company response: When a customer signs up for the average monthly billing program they must maintain a satisfactory payment history. In the event the customer does not maintain a satisfactory payment history the average monthly billing program will be terminated. When the average plan is terminated a customer could have a credit balance or a balance due. When you are on the average monthly billing plan you still pay for the exact amount of service that you would have paid for had you not been on the plan. This plan allows customers to pay less in the summer months when their bills are higher and they will pay more through the winter months. Mrs. ********'s average monthly payment plan was discontinued due to multiple late payments on her account. Mrs. ********'s balance due is $619.50. Mrs. ******** will be responsible for this balance and is eligible for a payment arrangement. Our customer service representative did offer Mrs. ******** a payment and she declined. Initial Consumer Rebuttal /* (3000, 11, 2014/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) OG&E is ignoring the fact that they do not inform their customers that they could be incurring a large bill. If that would have ever been disclosed I would not have this $619.50 bill, because I would not have enrolled in the service. OG&E cannot hold their customers accountable for charges if they don't inform them of how this program actually works. Final Business Response /* (4000, 13, 2015/01/02) */ The average monthly billing program is not a program for designed for customer's to not pay for what they use. The program is designed to help the customer have a more consistent billing amount. In order to remain on the program the customer must maintain a satisfactory payment history. If the customer fails to maintain a satisfactory payment history the customer is then removed from the program and the full account balance becomes due. The amount that becomes due is the amount that the customer would have paid each month had they not been on the program to help level out their bills.

12/22/2014 Advertising/Sales Issues
9/23/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: OG&E allowed someone other than myself the only authorized person on my og&e account to call and start new service at my address when I already have service at my address and did not request it to be stopped. Now their making me repay my deposit because and get a new account number over there mistake. Product_Or_Service: electric

Desired Settlement: DesiredSettlementID: Refund allow my deposit to remain on my bill so I wont have to repay it.

Business Response: Initial Business Response /* (1000, 5, 2014/09/11) */ OG&E did not release any of Mrs. ****** account information to anyone else. What happened is OG&E received a call from a new customer that requested service be started at Mrs. ****** address of **** ** **** ******** **** **** OG&E cannot deny service to any that request they become responsible for the bill. When someone request for service be put in their name OG&E will close any active account and place the service under the person's name that is requesting that they be responsible for the billing. The customers then called us back and advised that they had made a mistake and provided OG&E the incorrect address. Mrs. ****** prior account had already been closed and finaled out so a new account had to be established. The deposit that Mrs. ****** had on file paid her bill that was due amount of $139.18. This amount was due on 08/29/2014. The final bill amount was for $67.39. When the customer advised that they gave us the incorrect address we had to reestablish new service for Mrs. ******. The prior deposit was applied to the outstanding charges that Mrs. ****** had. Mrs. ****** will need to repay the $150.00 as it would be the same if she was paying on her prior bill. OG&E is not able to go back and give her old account number back to her. The new account number that Mrs. ****** will need to pay on is XXXXXXXXX-X. The deposit was rebilled to Mrs. ****** and is due on 09/19/14.

8/15/2014 Problems with Product/Service | Read Complaint Details
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Complaint: About 2 months ago, I came home from work to find an OG&E worker exiting my back yard. He stated he had to run a temporary power line from the buried power box in my back yard to my neighbors house. He also stated the box was incorrectly installed and would have to be replaced with an above ground box. I then went to my back yard to find a hole around the buried power box and a set of three wires running across my yard into my neighbors yard. I assumed the worker would fill in the hole but he just left it open and the dirt that was spread across my yard. After waiting about a week i determined they were not going to fill in the hole so I filled it in myself. A week later my yard was dug up again. A new box was installed that was on top of the ground (not buried). Once again there was a hole left where they had dug and the dirt was scattered across my yard. The electric box was not bolted closed and the lock on it was not closed or locked. At this point I called OG&E to complain. I was told my yard should have been returned to the condition is was in prior to the digging and the contractor who did the work would be contacted. Once again I filled in the hole after a few days of not hearing back from OG&E. There was a distinct depression as the removed box was below ground. About two weeks later I came home to see dead sod had been placed around the new box and the ground was not leveled to its original condition. I called OG& to complain again. I was told again it should be returned to its original condition. After waiting two more weeks with no change I called OG&E again. This time they only told me that the matter had been sent to their complaint department. They refused to give me an estimated completion date. There is I still a power cable running across my yard, a depression around the new power box and dead sod on top of it. The unsecured power box and open holes left in my yard are an unacceptable safety hazard. This is totally inexcusable on the part of OG&E.

Desired Settlement: DesiredSettlementID: Other (requires explanation) I want my yard returned to the condition it was prior to the damage caused by OG&E or monetary compensation for the repairs. This includes replacing the cables running across my yard. This should be accomplised by the end of the week(8 Aug 2014) Furthermore, OG&E should inform me of any scheduled work they are going to be doing in my yard and repair any damage on the spot. My property should never be left in an unsafe condition again.

Business Response: Initial Business Response /* (1000, 5, 2014/08/12) */ OG&E has made repairs to Mr. ******'s yard. The repairs were made on 07/21/14. OG&E has spoken with Mr. ****** and he was satisfied with our repairs. Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not repair the hole and sod. I obtained the dirt and sod and filled it in. They did fix the box so it is now it is locked but I am not satisfied with the wait. A box covering power lines should be repairer ASAP not several weeks after it is reported.

8/11/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Refund complaint. Agent stated 7-14 days from July 2, 2014. Today is 7/28/14 - No Check yet. My deposit was due on June 25, 2014 in the amount of $300.00. I honestly forgot to pay the bill at the time it was due because I work 65 hours a week. Friday June 27, 2014 Service was DI for non- payment. I made the payment of $300.00 and added incorrect zip code. Waited an hour no lights. I made another payment in amount of $300.00 immediately after the lights turned on. The first agent I spoke with on Monday June 30, 2014 stated 7-10 business on my refund less $30.00. 3 weeks later I called and spoke to a **** (very unprofessional) and she advised me that it would take 10 days to have another department make sure that they actually received the funds before they could send the refund check out. I stated my bank reflected that they took the money out of my account on 6/27/14 so why did they need 3 weeks to learn that they had my money. I asked **** why didn't the agent I spoke to initially advise me of the 10 day hold. She said she didn't know. I asked her to speak with a supervisor or someone else who may have some answers regarding my $300.00. A few hours later I received a call from a Sup named ******* and explained that I know there is nothing YOU can do, but I need to know how and when I can get my money. I also explained to ******* my concerns regarding the time taken to process the refund check and that I did not want any future payments deducted from that amount. I advised ******* to makes notes of my concerns to my account for documentation purposes. Today is 7/28/14, I spoke with ***** about the status of my refund she explained that it was sent back due to something to the nature of the zip code entered in improperly and my refund check was sent back to OGE on Friday July, 25, 2014. They sent me a bill a few days ago in the amount of $65.00 due in August and proceeded to deduct the future bill from my refund amount and applied a credit to my account. So now my refund is less than $200.00. I asked to please provide me with information on who I can speak to about this error on their behalf. The bill came but somehow the refund check had the wrong address and was sent back to OGE. I have been advising OGE's representatives that they are holding my money interest FREE! It could be sitting in my bank account earning interest, I can pay another bill or feed my children. If I am late paying a bill OGE will charge me a late fee and if OGE does not return my money what recourse do I have? The agent **** asked me why did I not stop payment on the amount in question and I stated because of the misinformation I was given at the time I made a choice to move forward with the refund process. The first agent did not mention a 10 day hold on top of 7-5 bus days to send out the check. I made a decision based on the information provided at the time. I advised **** which is why it is detrimental to provide customers with their expert knowledge of company policies that I am unaware of and when I ask a question, I don't know is simply not a professional answer. I will call back on Wed 7/30/14 as advised to check on the status of my refund.

Desired Settlement: Please expedite the delivery of my refund check and I would like to have the full amount. I would gladly pay you for services rendered from my debit/credit card.

Business Response: Initial Business Response /* (1000, 5, 2014/07/30) */ ***** ****** did make two payments in the amount of $300.00 each. This did over pay her account by $275.00 dollars. Since this payment was made over the phone it does take a complete 10 business days for the transaction to settle. What this means is even though the founds have were taken from the customer's bank account she had 10 business days to contact her financial institution and request that a stop payment be placed on the transaction and this is the reason why OG&E has the 10 day waiting period before a refund check can be issued. The 10 day waiting period ended on 07/15/14. OG&E did mail a refund check in the amount of $275.00 to the address of **** ******* **** ******** ***** OK XXXXX-XXXX. The check was returned to OG&E on 07/28/2014. The $275.00 was applied back to the customer's account and a new refund check in the amount of $214.35 was issued. The reason why the refund amount was reduced is because ***** had a billing statement that was due on or before 07/22/14 in the amount of $60.65. Payment had been received so OG&E did deduct the amount due from the refund. A refund check in the amount of $214.35 will be mailed on 08/01/14 to the following address: ***** K ****** **** S **** ** ******** **** ** XXXXX OG&E will review the refund check request process with our customer service department to ensure that the proper information is provided to all of our customers.

7/8/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I made a payment arrangement w OG&E for a small amount. I never received a statement or bill. Customer service is unable to do anything. Last month I made a payment arrangments w OG&E for a small amount while a wait on a large commission check. I paid half the total balance without EVER receiving a statemant or bill since I only get cuttoff notices. There was no mention of the cutoff a week ago when I paid. Today I get another email that I will be cutoff next week unless I pay off the balance. I told her that I can not pay it until I get paid which is prior to my next "scheduled" payment. Customer service said I was late making a scheduled payment and they have no flexibility and now have to cut me off. I explained they have the system and I was not notified of a date as I was promised when I made the deal. My history with OGE follows: They've overcharged me for their service every month for the past 19 years. I've always paid. I'm not asking them to lower their rate or allow for competition or waive my bill, I only asked them to honor their payment schedule which makes my next payment due on July 15. They are planning to cut me off on June 30. Customer service explained their is nothing I can do except pay it, (and I will try) and nothing they can do and nobody elese to talk to. This company opertates and succeeds because they are the only option for electricity in this market and are inflexible and ruthless in their business practice. This is a good community of hard working good people. OGE doesn't deserve to be here. I am very busy and do not have time to screw around with this but somebody needs to say something.

Desired Settlement: #1.) I want OGE to stick to their arrangment w me RE: Acct. XXXXXXXXX-X whereas I pay them the balance of my bill on July 15, 2014. #2.) I want OGE to have a system where it is easier to work satisfy a reasonable customer request then to cut them off. #3.) OGE should rethink their customer service concept. Why even have a customer service dept if they are useless?

Business Response: Initial Business Response /* (1000, 5, 2014/06/26) */ OG&E has reviewed Mr. ********'s complaint and found the fowolling facts. On May 20th, Mr. ******** called OG&E and used our automated system to make a payment arrangement on his account. Mr. ******** entered into the following payment arrangement terms: Mr. ******** had a past due balance of $104.14 and agreed to pay $52.07 plus his monthly bill on 06/13/2014 ****07/15/2014. Mr. ******** had a payment in the amount of $250.58 that was due on or before 06/13/2014. Mr. ******** failed to make the required payment on or before the due date. Mr. ******** did make a payment of $155.00 on 06/16/2014 which is 3 days past the scheduled arrangement that he agreed to and also $95.58 short on the balance that he was supposed to pay. This results in the payment arrangement becoming null and void. OG&E did mail the payment arrangement terms to Mr. ********'s mailing address of: ***** ******** **** ** *** ******** **** ** XXXXX-XXXX OG&E has also mailed all billing statements to the address that is listed above. Mr. ******** also signed up to view his account at www.oge.com, which also shows the current amount that is due, a copy of the billing statement, and any cut off notices that may be issued on his account. At this time OG&E would not be able to extend any further payment arrangements on Mr. ********'s account. To avoid interruption in service Mr. ******** **** need to pay the past due balance of $151.37.

5/9/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Lost of Service without a bill to prevent interuption of service I moved from shawnee,Ok in Decemember to Norman, Ok. I requested my service in Shawnee be terminate on 12/18/13. After I had moved to Norman. I get a bill from OG &E stating I owed money at the Shawnee Address. I decided to do an agreement to paid off the balance plus my new addressed bill. I paid 97.00 for the agreement. I was waiting for my bill in April which I never received. I am on the paperless billing. I never received a bill and I did not know what I needed to pay. I have a child who resides at my residents. I called OG & E and the customer service rep wanted to argue with me. I asked for a supervisor to call me. She too wanted to argue with me too. The O G & E supervisor did not want to resolve the issue, she was not professional and she was condensending. She had no compassion. How would she feel if her family was in the dark? Not to mention all the food which is lost in my refrigerator. I am a veteran attending college, I work, and travel. I am not home. I requested the paperless billing for one good reason. It shows up in my email and I get an email reminder daily. I don't appreciate being talked to in a demeaning manner. I am new to this state. I don't know how things are done here. I am human and I demand to be treated with respect!

Desired Settlement: Turn my service back on. Pay for the lost of food in my refrigerator which was about $400.00 dollars. Adust my bill to a constant monthly amount. I do not know the monthly billing cycle for my unit. It was never explained to me.

Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ Mr. ****** is on OGE's paperless billing program. The email address that Mr. ****** has on file with OGE is ***********@gmail.com. OGE has been sending all communications this email address and has not received any error messages. If the customer is not receiving the email then he would need to contact his email or internet provider. On 02/28/14 Mr. ****** called OGE and requested a deferred payment arrangement and agreed to the following terms: That he would pay $96.07 on or before 03/06/14. The following 5 payments were to be $96.07 plus the monthly bill each month. The due dates were: 04/04/14, 05/05/14, 06/03/14, 07/03/14, & the final payment date was 08/04/14. We also mailed a copy of this agreement to Mr. ****** to the address of: ***** ****** *** ********* *** *** F ****** ** XXXXX-XXXX Mr. ****** did pay $97.00 on 04/03/14 however he failed to pay the current bill that was also due. The total amount that Mr. ****** needed to pay was $235.85. Since the payment was not paid in full the payment arrangement has been broken and the full past due balance is due. At this time Mr. ******'s account is current. The next amount that is due is $161.39 and that will be due on or before 05/05/14. At this time Mr. ******'s service is on and OGE would not be able to pay for food loss since the service was disconnected for nonpayment. Initial Consumer Rebuttal /* (3000, 7, 2014/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) To whom this may concern, When I moved from Shawnee to Norman in 12/18/13. I had requested my Shawnee service turned off. I called the management company to have them switch the service as well. After I moved to Norman. I get a bill stating I owe money in two locations. No supervisor called me to follow up on my move. What happened to customer service? I would like the money for my food. I feel this,could have been avoided with a phone call from a supervisor at og & e. I don't like being talked to in a disrespectful way. I am a family man who is taking care,of his family. What would have happened if I was in the hospital? I feel I have been stereotyped. I am not a derelict, who is trying to avoid paying a bill. I am a veteran. I should not have to be treated this way. I fought for my country to keep Americans safe! Final Business Response /* (4000, 9, 2014/05/09) */ OG&E did close the customer's account at his address in Shawnee. OG&E closed that account on 12/18/2013 per the customer's request. Customer had a billing statement from 11/05/2013 to 12/05/2013 that had a balance due of $97.26. This bill was due 12/30/2013. The customer's final bill was from 12/05/2013 to 12/18/2013 for the amount of $142.90. The bill for $97.26 was not paid by the due date of 12/30/2013 so a late payment charge of $1.46 was added. So the total balance due at the old address in Shawnee was $241.48 and was due on or before 01/29/2014. We mailed this invoice to the address of: ***** ****** *** ********* *** *** F ****** ** XXXXX-XXXX This amount was not paid by the due date of 01/29/2014 so on 02/06/2014 OG&E transferred this balance to the new account in Norman. OG&E did mail a notice to the customer regarding the balance being transferred. Customer did not make contact with OG&E regarding the transferred balance. OG&E send a cut off notice and also made a phone call to the customer with no response. OG&E does not have the man power to call each customer and follow up with their move. It is the customer's reasonability to ensure that they have paid for all charges for the locations in which OG&E provides service to them. OG&E is not able to pay for the loss of food as this is not an error on OG&E's part.

4/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: they are charging me a late fee but I haven't been late for 9 months, today they added a deposit on $260, I feel these charges are outrageous account #XXXXXXXXX-X

Desired Settlement: full refund, no deposit, no more cash only

Business Response: Initial Business Response /* (1000, 5, 2014/04/25) */ Mr. ****** account has not been current since 09/10/2013. In order to prevent late charges the customer would have to pay the balance in full each month. If the customer is on a deferred payment arrangement late charges will continue to be charged until the balance is brought current. In the past 12 months Mr. ****** has had 2 returned checks on the account. OGE did charge Mr. ****** a deposit back in October of 2013, however we agreed to remove the deposit as a onetime courtesy for the customer, however we did advise that the deposit could be recharged at any time in the next 12 months if the account was not brought current. The reason why the customer is on a cash only payment option is due to the two returned checks that are listed on this account. The customer must wait 13 months before he will be able to pay by check again. At this time it has become necessary to secure this account with a deposit in the amount of $260.00. The deposit charge has been split up into 2 payments. The first half is due with the May billing statement and the second half is due with the June billing statement.

3/28/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Rental agreement was in place for my mother's home. She died in 2008 and property sold in 2011 but they are still billing me. ONG did not do the same. *** ******* *** ******* ** XXXXX The people that moved out or the new tenants that moved in should be responsible for this ****. I have never had a rental agreement and thought it terminated with the sale of the property. They have all the information on who to correctly bill.

Desired Settlement: Please drop charge for $56.03 and bill actual party responsible.

Business Response: Initial Business Response /* (1000, 5, 2014/03/14) */ OG&E has reviewed Mrs. ****'s request to have the billing amount of $56.03 removed; however Mrs. **** is responsible for the said billing amount. OG&E has verified that Mrs. **** requested that the address of *** ******* *** ****** ** have a leave on agreement. Mrs. **** signed this agreement on 08/08/07. On page 2 that Mrs. **** signed it states, "This Agreement will remain in effect until written notice terminating the Agreement is received by OG&E Electric Services." It is the customer's responsibility to terminate this agreement once the sale of their home is complete. We did not receive written request to cancel this agreement until 01/23/14. OG&E has spoken with Mrs. **** a number of times and has reviewed the agreement that she signed and explained that the charges of $56.03 are valid. We have since stopped the leave on agreement and this will stop any future charges from occurring.

3/3/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Fraudulent service opened in my name, credit report now shows collection account. In Feb 2007 OGE opened electrical service for someone other than myself for someone fraudulently using my name. The thief did not pay their bill, and I was sent to collections for an account that was not mine nor my responsibility. Upon review of my credit file I noticed an entry was made by CAC Financial, a collection agency, for a collection account on my credit reports. The entry showed PAID, but still as a collection account which greatly harms my credit rating, all for an account that was not mine. OGE should have never opened up an account without verifying the applicants identity and should have had the entry removed once they were made aware that the account was fraudulent. I suggest revieing your credit file if you have an OGE account due to their poor business practices.

Desired Settlement: I demand that the collection entry made by CAC be taken away from my transunion, experian and equafax credit file at once

Business Response: Initial Business Response /* (1000, 5, 2014/02/25) */ OG&E needs more information to resolve this matter. OG&E needs the service address that is in question and needs to have the complainants full social security number. Final Consumer Response /* (3000, 7, 2014/02/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) OGE ask for service address of case in question. Because it was fraudulent account with stolen identity I do not know the service address. Final Business Response /* (4000, 9, 2014/02/26) */ OG&E has more than one ***** ******. So that OG&E can review this matter, we either need to have the service address that is in question or Mrs. ****** **** need to provide her full social security number.

2/25/2014 Problems with Product/Service | Read Complaint Details
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Complaint: When we signed up for service from the only company available I was not given the correct deposit information and now they are refusing to refund it. When I signed up for service with OG&E I was given misinformation as to how the deposit was determined, not told that I could get a letter of credit to have it waived until my previous account had been closed for to long and the company would not send me one. So I paid the deposit and was told that after a year of good payment history it would be refunded. All of my previous experience with utility companies was that there is a couple of days grace period for payments. OG&E has informed me that they have zero grace period only after telling me that I am now not elligible to get my deposit back. It is also apparently not their policy to tell new customers that they have no grace period. This is not what I would consider to be quality customer service by any means. When there is a monopoly on a necessary service like electricity the company should be much more flexible when working with people and avoid nickle and diming people who are forced to have service from them. I have tried to call and resolve this with OG&E many times on my own and the customer service representatives are combative, argumentative, and all the way around unhelpful. People deserve to be treated in a much more respectful manner when it comes to a service that is necessary to live.

Desired Settlement: All it would take to resolve this situation is for OG&E to simply apply my $250 deposit back towards bills.

Business Response: Initial Business Response /* (1000, 5, 2014/02/13) */ Mrs. ******* did receive OG&E's conditions of payment in the customer guide. This information was confirmed when she spoke with a supervisor on 02/03/14. Our deposit policy and guidelines can also be found on our website at: www.oge.com. OG&E has also called and spoken with the City of Stillwater and Mrs. ******* is able to get a letter of credit from them. The employee with the City of Stillwater is unsure where Mrs. ******* received the information that it has been to long for her to get a letter of credit. If Mrs. ******* would like to send her letter of credit to OG&E we will review the information provided and then we can make a determination at that time if the deposit can be refunded. The current account that Mrs. ******* has with OG&E was transferred from a prior address with OG&E. If Mrs. *******'s complaint is concerning her deposit from her prior account that was established back January 2013 to much time has passed for us to address the deposit charge on that account. The deposit from that account was transferred to the new account as Mrs. ******* had 5 late payments with OG&E on her account that was established on 01/08/2013 and then closed on 01/06/2014. Before OG&E would be able to reach Mrs. *******'s desired resolution we will need to review a letter of credit from another gas or electric company or Mrs. ******* will need to have 12 months of satisfactory payment history with OG&E.

12/13/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: Og&E has charged me for 4 deposits. they just took a depsoit from one of my payments and then claimed that payment wasnt paid. now they charing a new1 OGE new services said they would bill me for deposit 2 weeks later My electric gets cut off B cause I didnt prepay said deposit. so I had to pay another deposit to have electric cut back on. in august they just took a deposit out of a payment and didnt tell me. In november they said I owed them $110.0 deposit for late payments.I paid it. In december They say I owe the 98.00 for the other part of that deposit . So they Take a deposit in august out of payment and now say I miss that payment so they extort 2 more payments out of me by threating to cut off of electric every month. So it seems I have paid 4 deposits and besides I thought deposits were for covering unpaid bills .If they have the origional deposit How do they keep demanding more "deposits" and threating to cut off my electric . I have a 2 yr old I cannot do with out electric. By there website.I have never missed a payment and they show no deposit taken in august were they claim I missed the payment.I have always paid my bill and sometimes a few extra dollars and their own website shows that. PLEASE help me and my family. I cannot continue to be extorted everytime they feel like it. THANK you

Desired Settlement: STOP treating to cut off my electric if I dont give you extra money. and give me back everything except the origional deposit.

Business Response: Initial Business Response /* (1000, 5, 2013/12/11) */ We have reviewed ***** ******'s account and have found the following: This customer continues to pay late and/or carry a balance forward from one billing cycle to the next. We have placed warning messages on *****'s billing statements that advised that if the payment history continued that we would need to review the deposit amount that is on file and that it could be necessary to increase the size of his deposit. At any time that a customer pays late 2 or more times in a 12 month period, carries a balance from one billing cycle to the next, has any disconnect orders, or returned checks on their account we do review the account to make sure that the deposit is sufficient enough to cover the account in the event of nonpayment. Below is the customer's billing and payment history. We have also verbally gone over this with the customer and we have also mailed an account analysis to ***** for review. This account started on 12/28/2012. Deposit billed 12/29/2013 $150.00 due 01/03/2013. Service Initiation fee charged 12/29/12 $25.00 due 01/21/2013. The deposit of $150.00 was not paid by the due date of 01/03/2013 so service was disconnected for nonpayment and a reconnect charge of $35.00 was also billed to the account. ***** made payment of $185.00 to have the service restored. The $185.00 paid the deposit of $150.00 and the reconnect charge of $35.00. The account balance was $25.00. On 01/07/2013 we did charge an increased deposit in the amount of $165.00 a we split this up into 2 payments. On 01/16/2013 a billing statement was sent out for $211.64 plus the $25.00 and the first half of the increased deposit. Total amount due would have been $319.11. As a courtesy OG&E waived the increased deposit that was charged to the account on 01/07/2013 so this left the balance due in the amount of $236.64 to be paid on or before 02/07/2013. Payment was not received by the due date so a late payment charge of $3.55 was added to the account making the total balance to be $240.19. ***** made a payment on 02/11/2013 for $236.64 leaving the balance at $3.55. 02/13/13 ***** received a a credit of $0.05 for interest earned on his deposit account balance is now $3.50. 02/13/13 new invoice went out current bill $214.04 plus the past due balance of $3.50 total amount due $217.54 on or before 03/07/2013. Payment was not received by due date late charge of $3.26 was added making the total balance due $220.80. On 03/12/13 customer paid $220.80 brining the account current and to a zero balance. 03/14/2013 deposit interest credit was given to Rodney in the amount of $0.04. 03/14/2013 invoice was sent out for $206.90 minus the $0.04 credit balance due $206.86 due by 04/05/2013. Payment was not received by the due date late charge of $3.10 was added total balance due $209.96. 04/12/2013 credit of $0.04 deposit interest was given making balance due $209.92. 04/12/2013 new bill was sent out. Current charges $120.24 past due balance of $209.92 total account balance due is $330.16. 04/15/2013 Rodney made a payment for $209.96 leaving a balance of $120.20. Balance was not paid by the due date late payment charge of $1.80 was added making the account balance due $122.00. 05/10/13 payment of $122.00 was paid bringing the account current and to a zero balance. 05/15/13 credit of $0.05 deposit interest was given to Rodney. 05/13/13 new invoice was mailed out for $126.69 minus credit of $0.05 balance due $126.64 due on or before 06/04/2013. Payment not received by due date late payment charge of $1.90 as added making the balance due $128.54. 06/10/13 payment of $128.54 was received account is now current and at a zero balance. 06/12/13 deposit interest of $0.05 was credited to the account and a new invoice was sent out. Current charges were $111.08 minus credit of $0.05 balance $111.03 due on or before 07/05/13. Payment was received on 07/08/13 account balance is zero and current. 07/12/2013 Deposit interest $0.05 credited to the account and new charges of $207.64 minus credit balance $207.59 due on or before 08/05/2013. Payment not received by due date late charge of $3.11 was added total balance due $210.70. Balance is now at zero and current. 08/12/2013 credit of $0.05 for deposit interest was given new bill was sent out for new charges of $206.45 minus credit balance due $206.40 due date on or before 09/03/2013. Payment was not received so a late charge of $3.10 was added balance now due $209.50. 09/12/2013 credit of $0.05 was given for deposit interest balance is now $209.45 past due. New bill was also sent out. New charges $196.65 plus past due balance of $209.45 total balance due $406.10, due date is on or before 10/04/13. 09/16/2013. Payment of $206.50 was paid balance is $199.60. Balance was not paid by due date of 10/04/2013 late payment charge of $2.99 was added so the total balance due is $202.59. At this point due to the number of late payments on the account OG&E found it necessary to increase the deposit on this acount by $200.00. OG&E did split this up into 2 payments first half due on 11/04/2013 and the 2nd half due on 12/04/2013. Total account balance including the entire deposit is now $402.59. 10/11/13 deposit interest credit of $0.04 was given making total balance of $402.55 due. 10/11/13 new invoice goes out new charges $178.75 plus 1st half of deposit $100.00 plus the past due balance of $199.60 total due $475.40, due date 11/04/2013. 10/14/2013 Rodney pays $202.59 leaving the account balance at $272.81 due date is 11/04/2013. Payment is not made by due date late payment charge of $4.18 was added on 11/05/2013 total balance now due $276.99. 11/08/13 Rodney pays $178.75 leaving the balance due of $98.24. 11/12/13 deposit interest of $0.05 was given balance is now $98.19. 11/12/13 new invoice was sent out for current charges of $221.39 plus the 2nd half of the increased deposit $100.00 plus the past due balance of $98.19 total balance due $425.48 due date is 12/04/2013. 11/15/2013 Rodney makes a payment of $110.00 leaving the account balance $315.48. 12/05/13 remaing balance was not paid by the due date so a late payment charge of $4.73 was added total balance due $320.21. 12/09/13 payment of $221.39 was paid leaving the account balance at $98.82. 12/10/2013 balance of $98.82 was paid. The account has not been brought back current and is at a zero balance. To reach Rodney's desired resolution he will need to pay his bill on or before the due date as this will prevent the disconnect notices from being sent out. At this time the deposit amount of $350.00 will stay on the account. Rodney can get this deposit back once he has 12 months of satisfactory payment history. This means we cannot have more than 2 late payments, no disconnect orders, no returned checks, and no disconnect orders. Final Consumer Response /* (3000, 7, 2013/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told the inital deposit would be billed to me and when I questioned that the guy said "dont worry about that" I was never informed fo ANY EXTRA deposits until I called and ask aboutthe differnce in bill owed and amount due. Your own statment says on3/12/2013 I had a zero balance,then on 4/12/2013 I have a past due of $120.00 and a bill for $209.92. How does that happen. your own website under bill history shows that the 8/12/13 bill for $206.45 wasdue 9/3/2013 was paid 9/16/2013 inn the amount of 206.50.The next months bill 9/12'2013 for $196.65 was due 10/4/2013 paid on 10/14/2013 in the amount of 202.56. I was informed that a deposit was taken from this last payment. Then on 11/2013 I was told I owed $110.00 extra when I called again so I paid $110.00 the 12/2013 told I owe another 98.82. Hence the reason Im writing to BBC . Your origional deposit will cover any unpaid bill, to keep adding extra to me is underhanded. reason I was late is because I went online to change bank accounts and months down the line Im told you cant just change your bill pay info.but now I dont trust them with power to extract money from my account. My bills will not be late anymore but that doesnt give you the right to keep taking and taking.If you havent noticed its hard out here for people There may be a need for shuffleing bills as long as your getting paid why does OG&E feel the need the put there boot on the necks of hard working people.Alright I have paid your ransome as of today you say I owe you no more.Im hoping the BBC will keep you honest and maybe those who make these decisions to make things harder for the people of Oklahoma will have their hearts soften. Final Business Response /* (4000, 9, 2013/12/13) */ Per the notes on the account ***** was advised that the initial deposit of $150.00 was due on or before 01/03/2013 or service would be disconnected. OG&E has never billed the initial deposits and it is not noted anywhere on the account that this information was advised. The statement that you are referring to: On 03/12/13 customer paid $220.80 bringing the account current and to a zero balance. 03/14/2013 deposit interest credit was given to Rodney in the amount of $0.04. 03/14/2013 invoice was sent out for $206.90 minus the $0.04 credit balance due $206.86 due by 04/05/2013. This is valid information. If the full statement is read your account was current and then on 03/14/13 a new invoice was sent out and the balance due was $206.86 due on or before 04/05/2013, you failed to make this payment on or before the due date of 04/05/2013 so when your next statement went out on 04/12/2013 your account was past due $209.92. The website is correct. Your statement the 08/12/2013 bill for $206.45 was due 09/03/2013 was paid 09/16/2013 in the amount of $206.50. This makes this payment late as it was paid after the due date. The due date was 09/03/2013. Your statement: The next month's bill 09/12/2013 for $196.65 was due 10/04/2013 paid on 10/14/2013 in the amount of $202.56. This also makes this payment late. The due date was 10/04/2013. OG&E's notes reflect that you were advised of why you were being charged an increase deposit. The reason that the deposit was being charged is because there had been 9 late payments. At any time your account becomes at risk, meaning you pay 2 or more times after the due date, have disconnected notices, returned checks, or carry a balance from one billing statement to the next, OG&E has the option to secure the account in the event of nonpayment. OG&E is an honesty company. Any customer that wishes for us to deduct payments from their bank account receives an invoice advising them of the exact amount that we will be drafting. There has not been an error on OG&E's part regarding this account. Unfortunately it has become necessary to increase the size of the deposit on this account due to the late payments that have occurred. You can get all deposits refunded to you once you have satisfactory payment history. To reach satisfactory payment history ***** will need to make all payments on or before the due date and have no more than 2 late payments in 12 months, no disconnect orders, and no returned checks.

12/11/2013 Problems with Product/Service | Read Complaint Details
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Complaint: OG&E REPEATEDLY FAILED TO GET CORRECT FORWARDING ADDRESS AND DELIVER DEPOSIT. ASKED TO FILE A COMPLAINT AND COMPANY REPEATEDLY FAILED TO LET ME DO SO. I called to cancel my service with OG&E on September 5th to move to Texas. Upon doing so, I also gave OG&E my forwarding address. I was told I would get my check in two weeks. Two weeks later I hadn't received anything so, I called OG&E and they told me I had never given them my address so, they sent the check to my old address, which I had informed them I would not be at to receive mail. I gave them my new address again and the representative repeated it back to me to make sure it was correct. It was. I waited another two weeks and still hadn't received anything. I called OG&E and again they told me I had failed to give them the correct address. I told them that was not true and wanted to file a complaint. After putting me on hold for more than 10 minutes; the representative took my address again and told me a supervisor would be getting in touch with me within 24 hours. No one ever did, 9 weeks and 7 calls later, I still haven't received my deposit and no one has called me to take my complaint. So, I decided to take the problem to The Better Business Bureau.

Desired Settlement: I am only asking for what is mine, my deposi. If the same rules apply to OG&E as for me, then I would like that with a lateness fee attached for having to wait more than 2 months for my deposit. An apology for such crappy service and repeatedly being put on hold for more than 10 minutes would be nice, as well .

Business Response: Initial Business Response /* (1000, 5, 2013/11/19) */ OG&E has made an error in processing this customer's refund check. This customer has spoken with a supervisor and we have agreed to have the refund check sent to the customer via overnight delivery. ****** has accepted this resolution. OG&E apologizes for any inconvenience that this might have caused. Final Consumer Response /* (4200, 11, 2013/11/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) OG&E SUPPOSEDLY told me they would be over-nighting a check to me on Monday the 18th. I had never been told this, but I was informed by BBB that's what BBB was told BY OG&E. I called OG&E on the 20th because they had not done so. I did receive a message on the 21st stating I would get my check no later than Monday the 25th. It is now Wednesday the 27th and I have yet to receive a check from OG&E. Final Business Response /* (4000, 13, 2013/12/05) */ The refund check was mailed on 11/21/2013. It was mailed to the address of: ****** ******* ******* **** ******** ****** ***** ** XXXXX

12/11/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Charged for "security" light in backyard. Light has NEVER been on. I noticed on my November bill that I was being charged for a "security light" in the amount of $12.73. I called customer service and told them that the light has never been on and just noticed the charge on this months bill also asked if I had been charged before and the lady told me no. Customer service sent in a request to get it taken off. That amount did. Later that evening I went through all my bills from Feb 2013 - November 2013 and turns out I have been charged every month for that so called "security" light outside. I have called numerous times to get this credit and still no credit. That's the reason for this complaint. The lady I spoke with this morning was very rude and wouldn't give me a name or phone number higher in rankings so I can get this taken care of. I don't feel it's right that I pay my bill every month and I can't get a credit of less than $100 for services that I NEVER used. I have repeatedly said to customer service agents that if the light was ON then I would have no problem with these charges. I would really appreciate getting this taken care of.

Desired Settlement: I would like to be credited on my OG&E account for Feb, March, April, May, June, July, August, September and October 2013 "security light" charges.

Business Response: Initial Business Response /* (1000, 5, 2013/11/19) */ OG&E has reviewed the complaint above and has found the following information. ****** **** started service on 01/30/13 and was advised at the time that we showed that the security light was currently active and that there would be monthly charges for the light. OG&E also advised that if the light was out Mrs. **** would need to notify OG&E so that we could have the light repaired. OG&E was not notified that the light was not working until 10/23/13 and at this time Mrs. **** advised that she no longer wanted the light. OG&E has issued a month credit. This is the only credit that OG&E **** be able to rebate as we were not notified prior to 10/23/13 that the light was not working. Final Consumer Response /* (3000, 7, 2013/11/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do remember the conversation I had with the gentleman when I got my electric service switched to this address. The man said something about a security light being on and I said yes. I completely misunderstood. I thought the security light he was talking about was my front porch light because that was the only thing that was turned on at that time. I have never been charged for a security light before so this is all new to me. But it still does not change the fact that this light in my backyard has NEVER been on! So why am I paying for it? I would really appreciate getting this taken care of. Final Business Response /* (4000, 9, 2013/11/26) */ OG&E did advise Mrs. **** that we showed that the security light was on at the time that she started service and also advised her that she would be billed monthly and that if the light was not working she would need to notify OG&E. OG&E did correct the issue once Mrs. **** notified us that the light was not working; unfortunately we are not able to give credit on the prior months as OG&E was not notified that there was a problem.

12/9/2013 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have had issue with arrangements with OG&E. I have had payment arrangements broken with them for the following reasons: 1) An old acct balance being added to the current one. It created a new balance which they then labeled an arrangement default. Be it fair or not, I call and work it out. All is well. 2) My very first payment on the new arrangement I pay 9 days early. The problem was I forgot to add a new $30 deposit that was NOT noted on the written agreement they mailed me. The agreement did state that deposits due will also be expected paid with payment and I did, admittedly drop the ball. I call again and work yet another agreement over a missing $30 deposit. Now I must come up with a quite large amount totaling about half of the overall balance. I am not happy about this but am given a time frame to get it done and I do. 3) I make the payment in 2 parts using their check payment system, U.S. Payments. There were 2 transactions as they have a $300 limit per. I make the payments in full, am given confirmation numbers from US Payments and once again call OG&E and work out yet a 3rd arrangement. I was told to call them when I got new written agreement to be sure of any deposits status and not have what happened on #2 happen again and when I get it I call as requested. I then find out that my checks were returned. The reason: Bank of America has a routing number for withdraws and one for deposits. I did not know that and learned it from US Payments when I called them to ask what happened because the money was there. They were sorry their system accepted the routing number and told me they would tell OG&E if they called. To speak to a supervisor you leave your number and they call you back. But they WILL NOT call US Payments. I understand the need to pay my bills. And each time I thought I did my part only to find myself in default. I find it very disrespectful to be labeled as such when I thought I did what I was supposed to do. Now they want ALL money due and refuse to work with me. Product_Or_Service: Electricity services

Desired Settlement: DesiredSettlementID: Other (requires explanation) All I ask is for them to let me pay the last arrangement and move on with life. Instead they want me to beg for help and pay in full over $1000 I do not have.

Business Response: Initial Business Response /* (1000, 5, 2013/12/03) */ OG&E has made a number of arrangements with this customer and each of those arrangements have been broken. This account has been past due since 08/08/13 and the last valid payment that was made on the account was 10/23/13 for the amount of $205.13. This account is currently past due in the amount of $1242.68 and the full amount will need to be paid in order to prevent the service from being disconnected. Final Consumer Response /* (3000, 7, 2013/12/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am aware of their position on the matter, which is the reason I contacted the BBB. In my original case description I gave my argument. While I do acknowledge their points, in each circumstance there is an extenuating reason for the problem. On this last arrangement they fail to see my point which is a very valid one. I did as they asked. It was their pay agent that accepted payment from a routing number that is only for deposits. Their agent acknowledges that it should not have happened and said they would gladly talk to OG&E in my behalf. OG&E refused to contact them. The checks were dishonored because of a routing number error at which OG&E label NFS. This is incorrect. Why, with all the things I had gone though with them, would I desire to further myself in woes? I am the one that contacted them regarding it. I am trying here. I need someone to understand that. They could have just been human about it and taken the $500 when I talked to them on it. They choose not to. The fact they have received no payment since 10/23 is that they rejected partial payment. To further my dissatisfaction I now have additional deposits and NFS fees from them. I am not looking for a hand out from them, but I am also not appreciating being treated like I am. I am willing to pay 1/2 the balance, less their new deposits and NFS fees and move forward. I do not feel that is to much to ask. I am not convinced that they cannot do this. Thanks you. Final Business Response /* (4000, 9, 2013/12/05) */ The payments were processed based off of the information that the customer provided to US Payments. Unfortunately OG&E is not able to make any further exceptions on this account. The full past due balance will need to be paid in to prevent disconnection.

10/21/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: For years I have been on the "monthly average" plan with OG&E for my electric service. Due to my medical retirement several years ago, I only receive a paycheck once a month. Last month, my payment was received and posted ONE day late. On this month's bill, there was a statement, "due to late payments to your account, you have been removed from the average billing option". I called customer service and was told that I was 3 days late with my March payment (I was in the hospital) and 1 day late with my Aug payment of this year. I explained that I can't help when I receive my paycheck and asked if they had special provisions for the disabled, elderly, etc...? The customer service rep told me back in 2011 they added 7 days to my billing date, but that still doesn't help me. They run television ads depicting how compassionate they are to the elderly, disabled, and lower income families with their programs to reduce the costs of electricity for those individuals in the heat of the summer and the extremely cold winter months, but when I ask for a couple of days added to my due date, they are unable to acommodate me. I'm not asking for a discount, I'm not asking for free electricity, I am asking for 2 to 3 days. The customer service rep told me I should go to one of the walk-in locations to pay, but they charge a service fee. That doesn't help somebody on a fixed income. I am totally disgusted with OG&E. Product_Or_Service: electricity Account_Number: Account # XXXXXXX-X

Desired Settlement: DesiredSettlementID: Other (requires explanation) To be placed back in the "monthly average" program, without having to wait another year. I have been an OG&E customer since 1973.

Business Response: Initial Business Response /* (1000, 5, 2013/10/07) */ Mrs. **** has been on and off the average monthly billing program since 2002. To remain on the average monthly billing program customers must make all payments on or before the scheduled due date as there are no grace periods. OG&E did give Mrs. **** an additional 7 days to make payment, however Mrs. **** still pays after the due date. OG&E allows customers to pay after the due date twice in a 12 month period before they are removed from the average monthly billing program. Mrs. **** was advised of this information recently as well as in years past. Once a customer is removed from the average monthly billing program there is waiting period of 12 months before the customer would qualify again. Mrs. **** will be eligible again September 30, 2014.

10/2/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: OG&E has improperly billed me for electric service that I DID NOT REQUEST, specifically, service to acct of the PREVIOUS owner of my new property. PROPERTY ADDRESS: **** ** *** ***** **** ** ACCOUNT NUMBER: XXXXXXXXX-X DISPUTED BILLING AMOUNT: $1,589.96 KEY FACTS: (1) I purchased the above-indicated commercial property on May 6, 2013; (2) I am a LANDLORD ONLY, and I DO NOT run any other business; (3) I purchased this property for the SOLE purpose of RENTING IT OUT to suitable business TENANTS; (4) Immediately after buying this property on May 6th, I placed a "FOR LEASE" sign in front of the building, and I have been waiting for tenants to apply ever since that date; (5) From the property purchase date up to the present time, no tenant yet has rented it; (6) From the property purchase date, up until the present, this property has been VACANT, and absolutely NO BUSINESS has been conducted there; (7) For the entire FOUR MONTHS extending from May 6, 2013, until September 6, 2013, I NEVER SOUGHT OR OBTAINED electric service from OG&E in my own name, because my only aim was to be a LANDLADY, and I expected my future TENANTS to initiate electric service in THEIR OWN NAME; (8) On September 5, 2013 -- after a full FOUR MONTHS of ownership of this property -- I found an OG&E "Cut Off Notice" attached to the front door; (9) The ACCOUNT NUMBER indicated on the CUT-OFF notice was XXXXXX-X, and it was obvious that this account belonged to the PREVIOUS OWNER, namely Santa Fe Mortgage / Prudential Alliance Realty; (10) The cut off notice also indicated that the AMOUNT DUE, to avoid cut off, was $904.35, which needed to be paid immediately; (11) On the following day -- September 6, 2013 -- I telephoned OG&E and attempted to explain their error; (12) The main points I emphasized to OG&E by telephone at the time are the following: (a) that I was the new owner of this property, (b) that I had purchased the property on May 6, 2013,(c) that I was willing to initiate NEW SERVICE in my own name, but that (d) I did NOT want pay the PREVIOUS ACCT HOLDER'S bill of $904.35; (13) OG&E then opened a NEW ACCOUNT in my name, and claimed that I must pay a total of $1,589.96 to cover ELECTRIC SERVICE from May 6, 2013 through September 6, 2013!!! (14) I informed the OG&E representative that this was EXCESSIVE and TOTALLY UNACCEPTABLE; (15) Furthermore, I stated that if OG&E was going to insist that I pay this exorbitant amount, then I would NOT initiate service in my name; (16) The OG&E representative replied that I would STILL have to pay that amount, even if I did not have the service put in my name, (17) I then RE-EMPHASIZED that I DID NOT want any electric service for my property at that location, and then the telephoned communication ended; (18) The following week, I received a BILL from OG&E in the amount of $1,589.96, PLUS a $25 "Service Initiation Fee"; (19) It is MORALLY outrageous for OG&E to force me to pay this amount for electric service that I NEVER REQUESTED OR DESIRED; (20) Upon purchasing this property on May 6, IT WAS NOT MY RESPONSIBILITY to immediately contact OG&E and ASK THEM TO TERMINATE THE ACCOUNT of the previous owner; (21) OG&E DID NOT TERMINATE the previous owners electric service for fully FOUR MONTHS after I purchased this property, and this constitutes a company failure (an ERROR) on the part of OG&E; moreover, it is not fair that I should be penalized for THEIR MISTAKE. Consequently, I hereby respectfully request that the fair-minded INDIVIDUALS who make up the management team at OG&E nullify (entirely CANCEL) this WRONGFUL billing in the amount of $1,589.96.

Desired Settlement: PLEASE cancel/nullify the entire amount of this wrongful billing, which comes to $1,589.96.

Business Response: Initial Business Response /* (1000, 5, 2013/09/18) */ Mrs. *** is not being charged for the prior owner's service. Mrs. *** took possession of this property on 05/06/13 therefore making her liable for any charges that occurred at this location from 05/06/13 to present. Mrs. *** would need to provide a copy of a lease if someone else should be **** responsible for the charges. At this time all charges **** stand as Mrs. *** is being charged for the usage that took place since the property has been in her possession. When Mrs. *** called into OG&E this information was explained to her that and she was made aware the she would be responsible for the service from 05/06/13 to present. Final Consumer Response /* (3000, 13, 2013/09/27) */ TO: BBB FROM: Complainant ******* *** My name is ******* ***, and I am the person who filed this complaint (ID#: XXXXXXXX) against the company OG&E. I just want to call your attention to something, and then ask one question. First, in neither of its two "responses" has OG&E addressed the KEY ISSUES related to my complaint; rather, it has simply IGNORED those issues. For, in both my original complaint, and in my subsequent rebuttals, I was careful to enumerate all the SPECIFIC REASONS WHY I should not be charged for electric service for the period 5/6/2013 through 9/6/2013. But OG&E -- instead of addressing those listed reasons -- simply keeps REPEATING THE SAME POINT, namely that my OWNERSHIP of the property began on May 6, 2013. I never denied owning the property from that date, and OG&E's repeated references to OWNERSHIP are totally irrelevant to my complaint. (I hope that either you, or someone else at the BBB will actually READ my complaint and rebuttals, for, then, you will definitely be able to confirm the accuracy of what I have stated.) Here is my question: Is there any possibility that the BBB could formally request of OG&E (on my behalf) that they provide a written response that is actually RELEVANT to my complaint? (I would define a "relevant" response as one that speaks to the SPECIFIC REASONS that I listed in my complaint.) As a BBB accredited business, surely OG&E should not ignore the specifics of my complaint in such a cavalier fashion. Surely, it should take this process more seriously than it has, so far. Thank you very much for your assistance. Respectfully, ******* *** Final Business Response /* (4000, 15, 2013/09/27) */ OG&E did respond to Mrs. ***'s concerns. Mrs. *** does not feel that she should be responsible for the bill that has been incurred since 05/06/13 which the date that Mrs. *** took possession of the property. The prior tenant should not be responsible for the usage as Mrs. *** advised that they were not there. OG&E has verified that there was service that was used at this location and it would be the property owner's responsibility to make sure that all breakers are in the off position and that no service is going through the meter. OG&E has verified that service was in fact used and OG&E needs to be paid for service that has been provided. OG&E can hold the property owner responsible as they are in possession of the property and have an obligation to make sure that no service is being used. If Mrs. ***'s does not want to be responsible for the bill then she will need to provide a copy of the lease of for who will be responsible for the billing and that party will then need to contact OG&E and accept that responsibility. All of this information was provided to Mrs. *** when she called into to start service as OG&E was getting ready to disconnect service for nonpayment. At this time OG&E finds that Mrs. *** is responsible for the billing charges from the time that the property went into her name. OG&E also finds that this matter is closed and resolved unless Mrs. *** can provided proof that someone else was in this property as of 05/06/2013.

9/9/2013 Billing/Collection Issues

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3 Customer Reviews on Oklahoma Gas & Electric Co.
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