This business is not BBB accredited.
Phone: (405) 329-7171 801 Wall Street, Norman, OK 73069
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This business is not BBB accredited.
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Reason for Rating
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Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James R. Yeary, President Lonnie Yeary, Office Manager
Products & Services
This company offers dental services.
THIS LOCATION IS NOT BBB ACCREDITED
801 Wall Street
Norman, OK 73069 (405) 329-7171 Directions
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Read Complaint Details
Complaint: At the beginning, they provide the statement to me, my co-pay is only $55.9. after the work, it took me $108, I paid. Now, they billed me another $73 I visit the wall street dental to do my normal oral clean, it is covered my insurance fully. after that, they strongly suggested me deep clean. I asked for the statement, they provided me one co-pay only $55.9. I asked they print the statement to me and write the co-pay amount. after the clean work, they told me total charge is $108. it is doubled, they told me that they helped me did some other work. I think ok, I pay this. and I asked they to print the statement, it shows $0 after I paid.Now they billed another statement and asked for another $75. I can't accept it.
Desired Settlement: correct the statement to the original one. if they told me at the beginning, I can select not to do it. but they told a small amount at beginning, then ask more after work, it is totally a lier.
Business Response: Initial Business Response /* (1000, 14, 2013/12/11) */ In response to Mr. *****'s complaint, he was in our office on Oct. 7, 2013 for a root planing and scaling and he also had 3 fillings. His portion for the RPS was $156.60 and he paid $95. His insurance down graded what they pay on filling to amalgam charges. Dr. ***** does not do amalgam fillings, he only does composite fillings. Because of this down grade by his insurance Mr. ***** owes $61.60 for the fillings. We explain to our patient's when they first come to our office that we can only "estimate" what their insurance will pay. We try our best, but there are so many different insurance companies and different policies that sometimes they don't pay what we think they will. We file our patient's insurance for them as a courtesy to them. I will personally call Mr. ***** and send him copies of the EOB's which explain the charges and payments from his insurance company. Anytime our patient's have a problem with charges or questions about their bill, we are happy to explain and will try our best to work with them. If Mr. ***** would have contacted us and let us know he was unhappy, we certainly would have worked with him. Feel free to call me XXX XXX-XXXX if you have any questions. Thank you, ***** *****