Business ProfileforHobby Lobby Stores

Location: Hobby Lobby ************************************************* Date of Issue: Thursday, February 8, 2024 I brought in a PROECT for the Hobby Lobby Frame Shop to complete at this location.The SERVICE PAID FOR, was for Hobby Lobby to Put Together Frames, Pictures, and Matting and then add a Dusk Cover and Wire Hanging Devices.I Purchased Photos and Frames from different vendors and came in with these items to your store and frame shop.The frame shop did not place cardboard over the screws and the back of the frames and then the clerk bagged the frames and did not wrap them individually.The total number of frames damaged included items from two different purchases for services.The frames rubbed against each other, and the screws dug into the black framing scratching all of them due to the fact that no cardboard was taped over (90% of the time I have had projected completed, they always add cardboard, except this time).I did not realize the issue with the frames until I came home and a few days later unwrapped them.I came to the store and was directed to the manager (*****). At first ***** seemed eager to help and resolve my issue. We went back to the frame shop and reviewed my order. We then looked to see if we could much the frames to on hand stock.When ***** realized that the store did not have matching frames, his attitude changed dramatically. ***** then asked me for my receipt to prove I made this purchase even though we had just looked at the order on the computer moments before.***** refused to reimburse me for the issue or replace the frames stating that he had no proof that the items were not damaged prior to me bringing them in.When I raised my voice, ***** threw me out of the store and threatened to call the police.When I told ***** he should expect to hear from my attorney, he began mocking me saying: Yeah, make sure your people contact my people and then laughing. He also mocked me by saying: You will never get your money back now.