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A BBB Accredited Business since
BBB has determined that ADS Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kevin R. Jones, Owner
Concrete Contractors Concrete Repair/Leveling Concrete - Custom Concrete - Restoration, Sealing & Cleaning Contractors - General Drywall Contractors Drywall Taping and Texturing Floors - Garage Gutters & Downspouts Gutter Cleaning Contractors - Gutters Mason Contractors Painting Contractors Commercial Painting Contractor Parking Area Maintenance & Marking Patio & Deck Builders Deck - Repair Deck Builder Patio, Porch & Deck Enclosures Paving Contractors Roofing Contractors Roofing Service Consultants Steel Detailers - Structural Steel Erectors Exterior Structures - Gazebos, Arbors, Pergolas Remodeling Services Handyman Services Asphalt Wood Finishing Buildings - Metal Concrete Blocks & Shapes Concrete - Stamped & Decorative Driveway Installation, Paving & Repair Hauling & Clean Up Services Steel Distributors & Warehouses Steel Fabricators Fences - Wood Seal Coating Contractor - Commercial Contractor - Decorative & Specialty Concrete Contractors - Retaining Wall Deck Cleaning and Waterproofing Deck Cleaning & Sealing Storm Shelters Buildings - Concrete Carports
Products & Services
This company offers masonry and concrete services.
1109 NE Foreman Rd.
Yukon, OK 73099 Directions
PO Box 82263
Oklahoma City, OK 73148 (405) 370-7126
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: ADS services used sealant that damaged my stone. They admitted unacceptable service but would never return calls or follow through with promises. Last spring I hired ADS services to improve aesthetics around the pool. They used a sealant which damaged my coping flagstone and resulted in an an ugly unintended look within weeks. They also left a very slippery finish around the pool which was specifically not supposed to happen. March 28th they were paid $4185 for services. May 17th I sent pictures and emails of the damaged stone without any reply. I called ***** and Dana several times. Whenever I would actually get hold of one of them they would apologize and agree to come out and try and fix the situation. ***** admitted he hadn't used that sealant before and would use one that he thought would get more reliable results. They would never show up or call back. I would then call them over and over with the same results. They were always busy with a job and would say they would call me back or would come fix the problems but they never would call back and never showed up. I have given up contact with ADS services. I am currently getting estimates on what it would take to repair the damage and redo the work.
Desired Settlement: I would like to be refunded as I did not get the results I was told I would get. I paid $4185. Their work made my situation worse and now I will be paying someone else to repair what ADS services did.
Business Response: Initial Business Response /* (1000, 8, 2015/01/15) */ We are sorry for any discomfort we have caused Mr. *******. When we left the project we believed he was happy with the project. We used the best product available to complete his project. We will be happy to meet with Mr. ******* at his earliest opportunity. We are committed to resolving this issue! **** ***** ADS SERVICES,LLC