BBB Business Review

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This business is not BBB accredited.

Mach Speed Technologies

Additional Locations

Phone: (580) 332-8877 View Additional Phone Numbers 7200 Bishop Rd. Suite 280, Plano, TX 75024 http://www.apollobrands.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Mach Speed Technologies include:

  • 74 complaint(s) filed against business
  • Failure to respond to 11 complaint(s) filed against business
  • 10 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Mach Speed Technologies include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

74 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 4
Delivery Issues 2
Guarantee/Warranty Issues 18
Problems with Product/Service 50
Total Closed Complaints 74

Additional Complaint Information

BBB files indicate Mach Speed Technologies has a pattern of complaints concerning delayed repair or replacement of products and consumer difficulty in contacting the business. BBB contacted the business in writing in May 2014 regarding the pattern of complaints. The business failed to respond to BBB concerning this matter.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Mach Speed Technologies
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: October 11, 2004 Business started: 01/01/2000 Business started locally: 01/01/2000 Business incorporated 02/08/2011 in OK
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Larry Mondry, CEO Mr. Tim Hamel, Customer Support Supervisor Ms. Linda Wade, Project Manager Ms. Julie Willie, Controller
Contact Information
Principal: Mr. Larry Mondry, CEO
Business Category

Computers - Wholesale & Manufacturers

Alternate Business Names
Apollo Brands Bear River Intl. JCAB Audio Mach Speed Holding, LLC
Products & Services

This company manufactures motherboards & MP3 players.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.