BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Floor Trader meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Floor Trader include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Tom Brewer, President Ms. Vikki Allen, Dir. of Operations Mr. Erick Leek, Brewer Carpet One Mgr. Mr. John McCarthy, CPA & Opr. Manager Mr. Rick Ogle, Vice Pres. Ms. Evelyn Tillery, Sales Mr. Steve Vandrilla, Manager Shane Walker, Mgr/ Customer Service Contact
Carpet & Rug Dealers - New Floor Materials - Retail
Products & Services
This company offers Carpet & floor coverings.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (405) 943-5667(Phone)
- (405) 755-2480(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: When I went to pay for my order, my receipt showed paid in full. Once the installer showed up he demanded additional payment On November 3, 2013 I went into The Floor Trader and placed a down payment on an order for carpet and vinyl flooring. I received a quote from ***** ****** on the cost of materials and installation. On Nov 14, 2013, they came out to get an accurate measurement for the order. I then went back into the store on Nov 11, 2013 to finish paying for my order. My receipt shows paid in full and installation to be on Nov 21, 2013. I wasn't able to be present for the installation so my father was at my home for the installation.When the installers showed up, they informed my father it would be an additional $350 fee for installation. That they were contracted by The Floor Trader and that we have to pay them for the installation. I was never advised of any additional monies needed. When I received my original quote it was for everything involved in getting new flooring in my house. When I'm given a receipt showing paid in full, it should mean just that. Nothing else is owed. If installation is a separate charge owed to a different person/entity, then it needs to be clearly stated and put on the invoice.
Desired Settlement: I would like to have the extra money paid refunded back to me since it was clearly not stated that any other money was required when I paid.
Business Response: Initial Business Response /* (1000, 5, 2013/12/03) */ We do apologize for the misunderstanding. The Floor Trader has never taken payment for the installation, we often push at cost installation which is that by paying installers directly you save money. As a courtesy to the customer we know some of our installers schedules and help facilitate the job but we do not take payment for them. The receipt does not show any labor lines on the ticket and shows exactly what is paid for which is material. We also may let the customer know about what the installation should be so they do know what their total cost of the job will be but does not mean we are collecting the entire amount. Again we do apologize for any misunderstanding and will make sure to do a better job in the future explaining this but we have never had issue before with anyone being surprised that they have to pay the installer when the job is done. Final Consumer Response /* (3000, 7, 2013/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never once spoke with an installer to be made known of any additional costs. I only spoke with Floor Trader employees who never once told me installation is a separate charge. If this is how your conduct business, I will not be referring anyone to use this company. Final Business Response /* (4000, 12, 2013/12/18) */ Again we apologize for any miscommunication but the invoice clearly shows no labor was paid for at The Floor Trader and we have never taken payment for labor. If labor costs were discussed that would be so the consumer knows how much the project will be total. If labor was discussed for this particular job the number would have had to have been higher than what was actually paid so would think when paying less at our store that would have raised any question. Example, if we let someone know the complete job is $1800 but then they pay $1400 to us then i would think total would be questioned then. We feel the transaction was fair in that the consumer got a product at a great price and even with added labor cost will still be better or very competitive if same exact product was bid at another store. If quoted by another store where labor is paid there it would definitely be higher because they mark up the labor, where at The Floor Trader you pay installer direct so that it keeps your labor costs down.