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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Midland Mortgage, a Division of MidFirst Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Midland Mortgage, a Division of MidFirst Bank include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 96 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

96 complaints closed with BBB in last 3 years | 26 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 24
Billing/Collection Issues 23
Delivery Issues 8
Guarantee/Warranty Issues 0
Problems with Product/Service 41
Total Closed Complaints 96

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Midland Mortgage, a Division of MidFirst Bank
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 8
Total Customer Reviews 10

Additional Information

BBB file opened: January 01, 1970 Business started: 09/01/1950 Business started locally: 09/01/1950 Business incorporated 01/09/1950 in
Type of Entity

Corporation

Business Management
Mr. Ken R. Clark, President Mr. Robert F. Dilg, President MidFirst Bank Mr. Todd Dobson, Chief Financial Officer Jennifer Harman Mr. Steve Lamberti, Senior Vice President Mr. G. Jeffrey Records, Chairman Mr. Karl Zalonka, First Vice President, Customer Service
Contact Information
Principal: Mr. Ken R. Clark, President
Business Category

Banks Mortgage Brokers

Alternate Business Names
Midfirst Bank and affiliates MidFirst Insurance Agency MidFirst Plaza Leasing & Management MidFirst Trust Co. Midland Financial Co. The Midland Group
Products & Services

This company offers banking services including mortgage and other finance services.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.