BBB Business Review

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This business is not BBB accredited.

Enterprise Rent-A-Car

Additional Locations

Phone: (405) 330-9191 View Additional Phone Numbers 1320 E 9th St Ste 1, Edmond, OK 73034

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

37 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 10
Billing/Collection Issues 4
Delivery Issues 10
Guarantee/Warranty Issues 1
Problems with Product/Service 12
Total Closed Complaints 37

Customer Reviews Summary Read customer reviews

1 Customer Review on Enterprise Rent-A-Car
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 18, 1990 Business started: 07/18/1990 in MO Business started locally: 07/18/1990
Type of Entity


Business Management
Ms. Amanda Cathey, Executive Assistant Mr. Brad Levendofsky, Region Manager Amy Penfield, Associate Mr. Matt Sanderson, Regional Vice President
Contact Information
Principal: Ms. Amanda Cathey, Executive Assistant
Business Category

Auto Renting & Leasing Auto Dealers - Used Cars

Service Area
BBB Serving Central Oklahoma handles all Enterprise/Alamo/National Rent A Car complaints for the state of Oklahoma except for damage claims which are handled by BBB of Eastern Oklahoma.
Alternate Business Names
Alamo Rent A Car Enterprise Rent A Car National Rent A Car
Products & Services

This company offers auto leasing and rentals.

Industry Tips
Automobile Body Repairing & Painting Buying a New Car Buying a Used Car Extended Warranties Towing Services

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.