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This business is not BBB accredited.

Tyler Manufacturing

P.O. Box 94845, Oklahoma City, OK 73143


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Tyler Manufacturing include:

  • 10 complaint(s) filed against business
  • Failure to respond to 7 complaint(s) filed against business
  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

10 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 10

Additional Complaint Information

In a call from the company's management in November 2010, the company will no longer accept or respond to customer complaints processed by the BBB. Company management states that, due to unforeseen staffing issues, it has fallen behind on a number of projects and has made its customers aware of that shortfall. To respond to further complaints takes away from the company's efforts to catch up on the pending projects. While the BBB understands and appreciates the company's position, the BBB feels that the company is responsible for maintaining the goodwill of its customers and, despite difficult or challenging business conditions, should respond to disputes. However, it should be noted that a business' participation in the BBB's self-regulatory dispute resolution process is strictly voluntary. The BBB will not formally process complaints against the company in the interest of immediately moving those disputes toward another venue, such as the courts.

Customer Reviews Summary Read customer reviews

1 Customer Review on Tyler Manufacturing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: April 22, 2010
Business Category

Auto Parts & Supplies - Wholesale & Manufacturers Manufacturers & Producers

Alternate Business Names
TYLER MFG & DIST CO
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.