Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Joe Cooper Ford Yukon has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforJoe Cooper Ford Yukon

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Products & Services

            This company offers new and used automobile sales & service.

            Business Details

            BBB File Opened:
            8/27/1995
            Years in Business:
            29
            Business Started:
            11/15/1994
            Business Started Locally:
            11/15/1994
            Business Incorporated:
            10/12/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            10
            Alternate Business Name
            • Cooper Ford of Yukon
            Business Management
            • Mr. Joe Cooper, Owner
            Contact Information

            Principal

            • Mr. Joe Cooper, Owner
            Additional Contact Information

            Phone Numbers

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/15/2023

            Complaint Type:
            Guarantee/Warranty Issues
            Status:
            Answered
            Purchased a 2021 Jeep from the dealer and put ******* down. Was advised center console would be fixed at dealership and could bring the vehicle in the next week. When daughter arrived at 11:30 to drop off the vehicle and asked for ***** as instructed she was met by a man who was very verbally rude to her and bucked up to her making her uncomfortable when she asked for a manager he identified himself as such. She went and got a sales rep and found out the man misrepresented himself. She then spoke to the manager *****, at this time they took her vehicle in. At 3:00 she called to pick up the vehicle and was advised they had without prior notice cut off the locking lug nuts and ordered inferior replacements. Then stated they would be keeping the vehicle for several days when it was expressed the vehicle could not be kept for several days as it was originally planned for a few hours. ***** stated she could pick the up the vehicle and drive it "Unsafe" no appropriate options were suggested and the situation was addressed with alack of professionalism. I called the next day and ***** answered the phone unaware it was me and not my daughter and in a rude tone said "whats your question?" I said excused me and he stated "I have your jeep whats your question" I then identified myself and advised he would not speak to me this way-- no greeting just a hateful whats your question. I asked to speak to his supervisor and he just kept repeating I am the manager I again stated I wanted to speak with ********************* and he stated I am he manager. He then lied to me stating the car had not been dropped off until 3:00 I corrected him and again asked for the supervisor. I was denied the supervisor email and told the supervisor would call me back. Which has not occurred. I also have left two messages with my sales rep which have gone unanswered.
            Read More

            Customer Reviews

            5 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Leise W

            1 star

            06/08/2023

            Less than 100 stars Fraud, theft, lies, violation fcra, tila, ecoa Spot delivery and bait and switch, sharing of personal information, no privacy disclosure, lied about financing approval refused to return down payment refused to void contact on a dealer rescinded spot delivery threatened to report vehicle stolen even though they had not even notified me of their rescission. Refused to show signed agreement that they used as their defense in their actions, sent multiple emails promising the return of down payment and voided contract but when we returned the car they refused and kicked me off the lot all the whole smirking and taking obvious pleasure in their behaveior and unscrupulous business tactics

            Joe Cooper Ford Yukon Response

            06/09/2023

            The customer came in and stated they had a pre- approval with Cap1 finance. It was after business hours so we were unable to confirm the pre- approval but allowed them to take the vehicle . The next day we contacted Cap1 finance and they said there was not an approval for this customer and we were unable to find another lender to secure a loan. We never had a valid contract to void and the customer is receiving a full refund of their down payment

            Local BBB

            Better Business Bureau Serving Central Oklahoma

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.