BBB Business Review

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This business is not BBB accredited.

David Stanley Auto Group

Additional Locations

Phone: (405) 632-3600 Fax: (405) 634-1070 View Additional Phone Numbers 614 S.W. 74th Street, Oklahoma City, OK 73139 http://www.davidstanleyautogroup.com


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BBB Accreditation

On 7/12/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6. Address marketplace disputes quickly, professionally, and in good faith.
  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for David Stanley Auto Group include:

  • Failure to respond to 5 complaint(s) filed against business

Factors that raised the rating for David Stanley Auto Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

174 complaints closed with BBB in last 3 years | 67 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 25
Billing/Collection Issues 10
Delivery Issues 20
Guarantee/Warranty Issues 11
Problems with Product/Service 108
Total Closed Complaints 174

Customer Reviews Summary Read customer reviews

28 Customer Reviews on David Stanley Auto Group
Customer Experience Total Customer Reviews
Positive Experience 19
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 28

Additional Information

BBB file opened: January 01, 1976 Business started: 01/01/1976 Business started locally: 01/01/1976
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Toby Flowers, General Counsel Mr. Matt Baker, GM of DSH Mr. Shane Downs, COO Mr. David Stanley, CEO Mr. Rob Stanley, Executive VP
Contact Information
Principal: Mr. Toby Flowers, General Counsel
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars

Service Area
Oklahoma, Texas, Kansas, Arkansas, Missouri
Alternate Business Names
David Stanley Chrylser Jeep Dodge of Norman Marc Heitz Chevrolet, Inc. Stanley Chevrolet of Norman
Products & Services

David Stanley AutoGroup is a franchised auto dealer. David Stanley Chrysler Jeep Dodge, David Stanley Ford, David Stanley Chevrolet, and David Stanley Hyundai all offer sales and service for new and used automobiles. David Stanley Ford also has a Body Shop. This company offers Sales/repairs of new/used autos.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.