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Business ProfileforBob Howard Acura

New Car Dealers

Related Categories

Products & Services

This company offers Sales/repairs of new/used autos.

Business Details

Location of This Business

13101 N Kelley Ave, Oklahoma City, OK 73131-1234

BBB File Opened:

12/15/1978

Years in Business:

48

Business Started:

5/1/1976

Business Started Locally:

5/1/1976

Business Incorporated:

7/13/2001

Accredited Since:

12/15/1978

Licensing Information:

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of 19 UD 2024 for this business, issued by OK Motor Vehicle Commission. The expiration date of this license is 12/31/2025.

These agencies may include:

OK Motor Vehicle Commission

4400 Will Rogers Parkway

Oklahoma City OK 73108

BBB records show a license number of 19 UD 2548 for this business, issued by OK Motor Vehicle Commission. The expiration date of this license is 12/31/2025.

These agencies may include:

OK Motor Vehicle Commission

4400 Will Rogers Parkway

Oklahoma City OK 73108

BBB records show a license number of 19 UD 2147 for this business, issued by OK Motor Vehicle Commission. The expiration date of this license is 12/31/2025.

These agencies may include:

OK Motor Vehicle Commission

4400 Will Rogers Parkway

Oklahoma City OK 73108

BBB records show a license number of 19 UD 2456 for this business, issued by OK Motor Vehicle Commission. The expiration date of this license is 12/31/2025.

These agencies may include:

OK Motor Vehicle Commission

4400 Will Rogers Parkway

Oklahoma City OK 73108

BBB records show a license number of 19 UD 2370 for this business, issued by OK Motor Vehicle Commission. The expiration date of this license is 12/31/2025.

These agencies may include:

OK Motor Vehicle Commission

4400 Will Rogers Parkway

Oklahoma City OK 73108

BBB records show a license number of 19 UD 2559 for this business, issued by OK Motor Vehicle Commission. The expiration date of this license is 12/31/2025.

These agencies may include:

OK Motor Vehicle Commission

4400 Will Rogers Parkway

Oklahoma City OK 73108

BBB records show a license number of 19 UD 2951 for this business, issued by OK Motor Vehicle Commission. The expiration date of this license is 12/31/2025.

These agencies may include:

OK Motor Vehicle Commission

4400 Will Rogers Parkway

Oklahoma City OK 73108

Type of Entity:

Corporation

Related Businesses

Business Management

Mr. Rob Smith, Marketing Director

Contact Information

Principal

Mr. Rob Smith, Marketing Director

Customer Contact

Mr. Rob Smith, Marketing Director

Additional Contact Information

Website Addresses

Read More Business Details and See Alerts

Industry Tip

BBB Tip: Buying a new car

Customer Complaints

6 Customer Complaints

Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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Most Recent Customer Complaint

05/18/2022

Complaint Type:: Service or Repair Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

f i could give 0 stars I would.My husband towed our truck here after it broke down in the rain, we walked in already knowing what was wrong with the truck since we have a master Nissan tech in the family. It takes them two days to figure out what he did over the phone and then they tried to tell us the part wasnt warrantied when we had clear proof that a fuel pump is covered under power train. Not that they ever called us to tell us or communicate at all. Then after it taking them a week to fix a job that takes an hour and a half we find out they intentionally sabotaged our truck. They call to tell us the fan clutch blew even though we had no prior problems with it and it damaged the radiator and wire harness. They then try to tell us that it happened when they test drove it and it overheated. After towing it to another dealership we find out they lied on our RO about the mileage! They put that they put 4 miles on the vehicle but ironically it goes into another dealership with not a single mile added since it went into *** howard. Then add on the fact that they claim it overheated but when codes were pulled that truck has never overheated in its life. You tell me how a truck overheats and blows a fan clutch that has never stuck open before and was already replaced under warranty less than 2 years ago without ever driving a single mile? Or throwing a code for overheating? Intentionally sabotaging our truck could have killed us and our infant, if they were willing to do that to us knowing my husbands dad had been a tech for 30 years what do they do to people who dont know better? Had to pay to tow our truck twice because they are incompetent and dangerous. We only tried this place because we broke down over 100 miles from where his dad works and will not make that mistake again. How are we supposed to trust Nissan or our vehicle after this?!

Read 5 More Complaints

Customer Reviews

17 Customer Reviews

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How BBB Processes Complaints and Reviews

Most Recent Customer Review

David C

12/26/2023

***** the director of sales, reinforced the longstanding theory that used car dealers are shady, unethical piranhas who will do anything to steal your money. My son just turned 18 and saved long and hard for his first car. We see a posting at Acura, and I call to speak with ****. **** said another customer was coming down at noon, so I left work early. **** assured me first come first serve, so we arrived and test drove the car. We shook hands on the deal and began purchase paperwork when suddenly **** came back stating the other people arrived to look at the car, and if we wanted the car, we needed to pay more. I wanted to walk but my son was so disappointed I agreed to pay more. **** then comes back again and said the other buyer matched, and I had to pay more. I said no, and they refused to honor their word and refused to sell us the car.2 other salespeople who observed the events could not believe how shady their boss was. They ruined x Mas for my son, but hopefully, **** was able to add to his Corvette collection with his unethical and deceptive sales technique.

Read 16 More Customer Reviews

Local BBB

Better Business Bureau Serving Central Oklahoma

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