Business ProfileforHill & Company

Do not use Hill and Company.We had used them for over 5 years regularly until our last heater service where we had a bad experience with the tech. Decided to try another company so recently had them **me out where they dis**vered major issues that had been going on with the systems that hill and ** never **mmunicated. The new company showed us pictures of the rust, mold and build up on the systems that had never been **mmunicated. These issues did not happen overnight and we religiously had the system serviced. So glad we decided to switch and gain a company that cares.

Thank you for taking the time to share your experience, and we sincerely apologize for the poor service you received. We truly value our customers and their feedback, and we appreciate the opportunity to address your concerns.First and foremost, we apologize for the service provided during your last heater service. Customer satisfaction is of the utmost importance to us, and we are genuinely sorry to hear that your experience fell short of our expectations.We take your feedback seriously and have conducted a thorough investigation into the issues you raised. It is disheartening to learn that the condition of your system was not communicated. We understand the importance of keeping our customers informed about the condition of their systems, and we regret that we fell short in this instance.To address this matter, we have put procedures in place to better enforce procedures for keeping pictures of equipment condition on file and to make sure these are presented to the customer. We will also be providing additional training to our technicians to ensure they convey all pertinent information regarding the systems they service.We appreciate your loyalty over the past five years and are genuinely sorry that we did not meet your expectations during your recent experience. We understand your decision to switch service providers.If you have any further concerns or if there's anything else we can do to regain your trust, please feel free to contact us directly. We value your feedback as it helps us improve our services and ensure a better experience for our customers in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.