Business ProfileforBuchanan Refrigeration Heat and Air

August 5,2022 I contacted the Buchanan's to see if they could come out and look at my ac unit as it wasn't working properly. They came out and told me that I needed a whole new outside unit. August 8, they called and let me know they were ready to install the unit for me. They came over, installed it, were there for about 30 minutes. They came inside, turned on the unit, then said they would be back to check the lines. I never heard from them again. April 21 2023, I emailed them asking if they could come back out that our unit was being odd and that we got to thinking and nobody had come back out to check the unit after they first installed it. April 24, 2023 ***** Buchanan emailed and asked if I could be there in 30 minutes. She then text me that they were on their way. I let them in, they touch the pipes on the inside unit. They thought it was my freon line at first but I told them it was a different pipe that was frozen. They go to the 8 month old outside unit and the drier was bad. ******, the owner, told me he would replace it for $300. I told him I didn't have it right now and he said they could take payments. They replaced the drier, came back inside the home, looked at the inside unit and told me they would need to come back to check the freon levels because it wasn't hot enough outside yet to get an accurate reading. I said that was fine to just have ***** call me to schedule. They left. I called another hvac company to ask about the drier to ask if it is installed with the new unit and he confirmed it is and if it's not working, it's due to how they installed it and that I shouldn't be charged since it's been 8 mnths and parts are under warranty. I told ***** Buchanan and they agreed to not charge. June 17, 2023 my unit was frozen, it was my freon line. I have POTS and my 10 yr old has asthma. Buchanan's couldn't come out for a week. I have no warranty information on my unit. I want a full refund. I paid $2800 for something that broke twice within one year.