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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Oklahoma Central Air, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Oklahoma Central Air, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 16, 2012 Business started: 08/01/2009 Business started locally: 08/01/2009 Business incorporated 08/01/2009 in
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Construction Industries Board
2401 NW 23rd Street #5, Oklahoma City OK 73107
Phone Number: (405) 271-5217
The number is 00115035.

Type of Entity


Business Management
Ms. Angiee Nelson, Co-Owner Mr. Greg Nelson, Co-Owner
Contact Information
Principal: Ms. Angiee Nelson, Co-Owner
Business Category

Air conditioning & Heating Contractors - Residential Air Conditioning Repair Heating Equipment & Systems Cleaning & Repair Heating Equipment Furnace Sales & Service Furnace Cleaning Air Conditioning Contractors & Systems Heat Pumps Heating Contractors

Additional Locations

  • 1124 Del Norte

    Edmond, OK 73003 (405) 285-4133

  • 13509 Railway Drive

    Oklahoma City, OK 73114


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/29/2015 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Promised to refund invoice on future service, if we bought service contract. Refused to give full refund. My mother is 89 yrs old and has dementia. My siblings and I stay with her in shifts, 24 hrs a day. On 06/14/2015, the serviceman came out to house, he found the heater board to be out. We were unable to afford the $650 to replace the board at that time. So he said if we would purchase a service contract that he would not charge for service call and give a 15% disc and replace the heater board in the fall but only if we would buy the service agreement for $179.(Inv#XXXXXX) X/14/15 SEA(service agreement) $179 + Blower Relay -service call $227 -15% disc -$30 for a total of $371.00. I asked at that time if they were going to deduct the full $371 at the time we had heater board replaced and he said, "yes." On 9/14/2015 we called because a/c would not come on. When he came out it was working and he "found no problem" and charged a $58 service call (Inv#XXXXXX). He suggested that he would deduct this charge at the time he replaced the heater board. Bringing the total deduction promised to $429, all contingent on our previously buying the service agreement. Today, 09/17/15, we had the heater board replaced. Inv#XXXXXX Furnace Control Board $650 - $285 deducted for a total paid today of $365.

Desired Settlement: They promised to deduct $429 but they only deducted $285. Deduction due of $144.

Business Response: Initial Business Response /* (1000, 5, 2015/09/18) */ While we very much regret Mr. *********'s misunderstanding of the transaction, the credit promised was for the cost of a blower relay towards the cost of a new furnace control board. The customer also purchased a service agreement that day that included one a/c maintenance, one heater maintenance, both of which have now been completed. The original invoice included both the relay and the one year agreement. He was given a full credit for that relay as indicated on original service ticket.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Oklahoma Central Air, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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