Better Business Bureau® offers tips on hiring lawn care services
BBB received more than 3,500 complaints against lawn care services in 2013
OKLAHOMA – It’s that time of the year again, when the temperatures rise and the smell of freshly cut grass fills the air. If you are starting to think about lawn care, Better Business Bureau of Central Oklahoma has a few tips for Oklahomans to keep in mind.
“Summer lawn care means keeping your yard healthy for barbecues and games,” said Kitt Letcher, president and CEO of BBB. “With so many lawn care service providers to choose from, it can be hard finding the right one to help maintain your lawn all summer long. By calling us or visiting our website, you can access free reviews about these businesses so you can make informed decisions and be confident about who you’re hiring before you spend your money.”
BBB recommends the following tips for Oklahomans when hiring a lawn care maintenance service:
Know what you want. Have in mind the types of services you are seeking (fertilizing, weeding, aerating, mowing). Ask about the products used (seed, fertilizer, weed killer), request a lawn inspection and estimate, and be wary of any company that quotes a price without first seeing your yard.
Understanding pricing. While price is certainly a major factor in any purchasing decision, find out exactly what you are getting. Do you pay by the mow or by the week? What happens when it rains? Does mowing include edging? Do they mulch or bag the clippings? Are services performed by employees or sub-contracted out?
Check first. Make sure the company has an up-to-date license as required by your jurisdiction, when appropriate. Always check the company’s BBB Business Review at oklahomacity.bbb.org. Ask for references and check the company’s affiliation with national franchises or associations.
Scrutinize the contract. Some contracts automatically renew unless you specify otherwise. If you do choose to sign a long-term contract, make sure you get information about cancellation rights in writing, in case you find the services to be unsatisfactory.
Understand the warranties and guarantees. If the service is not to your liking, or the lawn doesn’t look as you anticipated, understand what recourse you may have.
Shop around. Get written estimates from at least three different companies. Keep in mind that the cheapest estimate is not necessarily the best option. You may have to invest a little more for higher quality products and services.
About Better Business Bureau
For more than 100 years, Better Business Bureau has been helping consumers find businesses, brands and charities they can trust. In 2012, consumers turned to BBB 124 million times for Business Reviews on more than 4.5 million companies and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for 113 local, independent BBBs across the United States and Canada, as well as home to its national programs on dispute resolution and industry self-regulation. For more information, visit oklahomacity.bbb.org.