FlatSafe did not agree to repair the post tension cables after they cut during the installation of shelter.
We asked FlatSafe to install a shelter in our garage over the phone and the installation was scheduled on May 28, 2014. The receptionist did not inform us anything on the requirement to install a shelter in the garage. When the technician came, they just gave us a paper and said that this is agreement of the cost I agreed to pay, not mention anything else and asked me to sign the paper. However, when they started to cut the cement, they found post tension cables in our foundation and said they can't install the shelter. They asked us to request another company to dig the hole, fix the post tension cable and they would install the shelter afterwards. That would cost another $1,700. After considering the price and consulting with our builder, I decided not to install the shelter in the garage. When I called the company if they would fix the cut post tension cable, they denied. As a company to install storm shelters, should they to detect if there are post tension cables in the foundation, before they start to work (destroy the post tension cables), or at least to ask the customer about this? It is not acceptable to tell us that they can not install the shelters after destroy the post tension cables. Even worse, after things happened, they just shifted the blame on the customer not to inform them there are post tension cables. ( I even did not know what are the post tension cables before, how can I inform?) Isn't the company's responsibility to make sure they can do the job before they start? Isn't the company's responsibility to fix the cable after they destroy it?
to fix the post tension cables they had cut
There is a paragraph on the Sales Agreement that states "Homeowner is responsible for any sub-grade obstructions such as plumbing, utility lines, cables, water or any other obstruction." It further states "FlatSafe is not responsible if post tension cables are cut. It is the homeowner's responsibility to check prior to install for post tension cables." The consumer signed and initialed the acceptance of the sales agreement.
The installer began the work by making a cut into the slab and felt the presence of a post-tension cable. Per his training, he stopped what he was doing and informed the customer of the situation.
The consumer called the FlatSafe office and was provided with the contact information for a company that could properly cut and reapply stress to the cables. FlatSafe is not licensed, equipped, or trained to perform said task.
There was a language barrier that made the conversation rather difficult. One thing that was clear was that the consumer said they had been told by the home builder that they should not place a below ground shelter in the garage.