BBB Business Review

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BBB Accredited Business since 09/22/2010

QuiBids

Phone: (405) 253-2038Fax: (405) 242-5339View Additional Phone Numbers4 NE 10th St. Suite 242, Oklahoma CityOK 73104 Send email to QuiBids

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BBB Accreditation

A BBB Accredited Business since 09/22/2010

BBB has determined that QuiBids meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered QuiBids' rating include:

  • 622 complaints filed against business

Factors that raised QuiBids' rating include:

  • Length of time business has been operating.
  • Response to 622 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

QuiBids is an online auction site through which consumers compete for the opportunity to purchase goods. Consumers are advised to read and understand all of the information provided on the company website prior to becoming involved with the process. The rules for purchasing goods through QuiBids' auctions are different from other auction sites, in which potential bidders create an online identity, shop the auctions, and place bids on items of interest. At the end of the auction period, the bidder who has committed to the highest price for the item wins it and then purchases it from the seller. QuiBids is part of a next generation of auction sites in which participants purchase bids, then pay those bids toward the item of their choice. Whoever has invested the most bids in the item at the end of the auction reserves the right to purchase it; those who have paid bids into the pot in the hopes of winning the item lose that item and the bids paid toward winning it. However, if the bidder wishes to purchase the lost item, the bidder is able to purchase it using a Buy It Now feature. "Buy It Now" allows bidders to purchase the item at retail value, minus the cost of bids used in the auction. Some restrictions may apply. Additionally, QuiBids' policy is to add time to the auction period each time a user places a bid; each bid adds time to the auction. The last participant when the timer runs out wins the product. Another practice for consideration by potential bidders is a concept that, unlike other auction sites, QuiBids' auctions are not open to any interested seller. Products are sold new from the original manufacturer; should a buyer encounter problems with a product, policies are in place to address these issues. Consult the site and its policies for details.

In August 2011, the BBB became aware that QuiBids.com completed an internal controls audit conducted by Grant Thornton, a well-respected accounting and professional services firm. Grant Thornton states that it performed extensive testing in order to determine that QuiBids maintains effective controls providing reasonable assurance that bids are place by bona fide users and does not manipulate the bidding process to inflate the bid price or affect who wins the auction (no use of bots, shill bidding or bidding by employees), and in addition, QuiBids maintains effective controls to provide reasonable assurance that winning auctions and 'Buy Now' orders are fulfilled (i.e. shipped).

Of the complaints processed by the BBB since opening its file on QuiBids, nearly all of the disputes result from misunderstandings concerning the site's "bid to buy" policies that could have been avoided if the bidders had read and understood the auction site's design and policies. The BBB urges consumers to read and understand all of the site's policies before becoming involved with an auction or purchasing bids. Consumers should also understand that the times reported by the site during the auction and real time may not match, especially at the close of an auction; this is not a deceptive action on the part of the site, but rather a function of computer software that may create apparent delays in processing information across the internet. Such delays may be caused by anything from the company's servers to the consumer's own online connection and computer's abilities and do not necessarily mean that the company is cheating the public.

Better Business Bureau has processed a large volume of complaints from consumers questioning a $60.00 debit charged to their accounts after signing up for the company's services. On the same web page in which users enter credit or debit card data, the sign-up form shows three times that the initial starter package includes $60 of bids. By completing the sign-up form, the user is purchasing those bids and whatever card is listed is authorized to be debited that amount. It should be noted that, also displayed on the same page is a "100% guarantee" promising satisfaction with the website and its services. Prospective users are encouraged to read and understand any company's policies and guarantees prior to signing up for services or surrendering personal banking information.

Customer Complaints SummaryRead complaint details

622 complaints closed with BBB in last 3 years | 190 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues159
Billing / Collection Issues182
Delivery Issues55
Guarantee / Warranty Issues2
Problems with Product / Service224
Total Closed Complaints 622

Customer Reviews Summary Read customer reviews

21 Customer Reviews Customer Reviews on QuiBids

Customer Experience Total Customer Reviews
Positive Experience 12
Neutral Experience 0
Negative Experience 9
Total Customer Reviews 21 Customer Reviews

Additional Information

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BBB file opened: 11/19/2009Business started: 07/01/2009Business started locally: 10/01/2009
Contact Information
Principal: Mr. Matt Beckham (CEO)Customer Contact: Mr. Landon Martin (Compliance Director)
Number of Employees

100

Business Category

Penny Auctions, Internet Auction Service


Customer Review Rating plus BBB Rating Summary

QuiBids has received 3.61 out of 5 stars based on 21 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.