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BBB Accredited Business since 07/21/1930

Oklahoma Publishing Company, The

Fax: (405) 475-3119View Additional Phone NumbersP. O. Box 25125, Oklahoma CityOK 73125-0125 Send email to Oklahoma Publishing Company, The

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BBB Accreditation

A BBB Accredited Business since 07/21/1930

BBB has determined that Oklahoma Publishing Company, The meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Oklahoma Publishing Company, The's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 15 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

15 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues5
Delivery Issues6
Problems with Product / Service3
Guarantee / Warranty Issues0
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Oklahoma Publishing Company, The
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (15)BBB Closure Definitions
02/07/2014Delivery Issues | Read Complaint Details
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Additional Notes

Complaint Category: Non-delivery of products

Complaint: Never received paper as subscribed.
I signed up for the Wednesday and Sunday papers and was debited $14.00 from my bank account on November 27, 2013. A couple weeks went by without receiving a paper, so my wife made a phone call to The Oklahoman about the issue, but we still did not receive a paper; so several days later, she called again. Still we did not receive a single newspaper, so on December 18, 2013, I sent the following email to the director of home deliveries at The Oklahoman: Hi, I signed up to receive the paper, and my bank account was debited on Nov 27, but I have yet to receive a newspaper. My wife, *****, has already called twice in the last week or two, and talked to someone there about it. Please see that my paper gets delivered today and future deliveries, or cancel my subscription and give me a refund.

thanks and Merry Christmas
******* ******

The next day, we received the Thursday edition of the newspaper, and subsequently, have yet to receive a single newspaper. And we have not received a refund, as requested in the email to the director of home deliveries. So we have not received a single Wednesday or Sunday newspaper, only a Thursday newspaper, which we did not order.

Initial Business Response
We apologize for the delivery problems Mr. ****** has experienced. Our director of distribution, ***** ***** has addressed the situation with the independent contractor who handles delivery in this area. ***** has also spoken to Mrs. ****** who stated service has been corrected.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

07/27/2012Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Sales Complaint Issue

Complaint: sales rep contacting me on numerious times trying to get me to buy there paper.
diffrent sales rep contacting me about paper when I did not request information.

Business' Initial Response
Mr. ****'s number, XXX-XXX-XXXX has been placed on a do not call list. He will not be contacted again. We apologize for any inconvenience Mr. **** experienced.

06/11/2012Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I recieved a call yesterday stating I owed "The Oklahoman" newspaper $19 for their services. I have not recieved any newspaper and did not give them permission to deliver their newspaper to me. They stated that they threw the newspaper in front of my apartment building. I saw a newspaper but was not aware that it was mine. The letter they first sent to me stated they would deliver it if I did not respond they would deliver the paper anyways but I did not read that part until after they had already delivered the papers.

Business' Initial Response
We have reviewed the digital recording of the sales call with Ms. ******. Eric Wynn, director of sales, has spoken to Ms. ****** and discussed her concerns. Ms. ******'s subscription has been stopped and all balances due have been cleared. We apologize for any inconvenience this may have caused.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

06/11/2012Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Customer Service Complaint Issue

Complaint: Cancelled newspaper service before subscription ended. Continued to receive paper. After multiple calls to cancel paper, they called us with a ******.
My husband and I subscribed to 8 weeks of the Oklahoman. At the end of 7 weeks (on March 26), we called to cancel the subscription because we had not had time to read the papers. (Our subscription should have officially ended on March 28) The following week we received another paper. So we called and cancelled again. The next week we received yet another paper. So again, we called and told them we had cancelled. The employee even responded "Oh yeah! I talked to you last week!" However, the next week we received another paper. Friday of that week (april 13th) we had a man call and ask if we would like to renew our subscription. We told him no, we have already cancelled this subscription. He said we had an outstanding balance on the account of $5.87. We asked what the balance was for, because we had paid for our subscription in advance. He said it was for the papers we had received from the time the subscription ended until we renewed. We told him we didn't feel we should have to pay since we had made several attempts to cancel and each time had been told we would no longer be receiving the paper. He told us he could not help in this matter and referred us to the customer service line. We immediately called and spoke with a woman. I informed her of the situation she responded with "I don't deal with billing" we said "that's not why we are calling, we do not feel we should have to pay this" and again explained the situation. She said "I cannot help you with this you ****** need to speak with my manager. She just stepped into a meeting and ****** call you in an hour." We did not hear from her that evening, and the following Sunday (April 15) received another newspaper. Despite the 4 calls we made to cancel, along with the call made to us where a man told us we owed and we said we wanted to cancel, as well as the call made to customer service that same day we are still receiving this newspaper.

Business' Initial Response
We apologize for the trouble Mr. and Mrs. ****** experienced when trying to stop their subscription. Consumer Service Center Manager Edna Stinnett has spoken to Ms. ****** regarding her concerns. The subscription has been stopped with all balances cleared.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
They are correct, I did speak with the customer service manager and she apologized and verified our address to cancel the subscription. However, less than an hour after we got off the phone my husband received another call from the company. They asked him if he would like to renew our subscription to the newspaper. He said no, we ****** no longer do business with them. The following Sunday we received another paper and we have continued to receive them every Sunday and Wednesday.

Business' Final Response
We apologize for the inconvienence caused. The situation with continued delivery has been addressed with the independent contractor who had continued to deliver the newspaper to this residence. We have also place the ******'s number on our do not call list so that they are not contacted again.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

04/26/2012Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Credit, Billing or Collection Complaint Issue

Complaint: I did not pay for a renewal for the paper but they continued delivering to my address. I have requested twice for them to stop they continue bills
I recieved a notice that my subscription was up and a request to renew. I did not renew as I did not want to receive the paper anymore. I was unsure of the end date (my negligence) but the papers continued. I receved an unexpected phone call asking me to pay around 11 dollars. I told them to send me the ******; I also explained that I did not renew because I did not want the paper any longer and asked that they please stop the subscription. I received two papers the next week and ANOTHER call asking for aroubd 14 dollars now. I asked her which representative I needed to contact to get them to stop delivering the paper! I believe it should have been enough that I did not renew the subscription and they should have ceased delivery at that point.

Business' Initial Response
Ms. ******'s subscription has been stopped and has been cleared of all amounts due. Eric Wynn, Director of Sales, has attempted to contact Ms. ****** to discuss her concerns. We apologize for the inconvenience.

Page 1 of 3
11/11/2011Delivery Issues

Industry Comparison| Chart

Newspapers, Publishers-Book

Additional Information

top
BBB file opened: 07/21/1930Business started: 01/01/1911
Contact Information
Principal: Mr. Gary Pierson (Chairman/CEO)Ms.. Linda Brown (Sec to Christy Gaylord Everes) Christy Gaylord Everest Mr. Ed Kelley (Editorial Page Editor)Mr. David Thompson (Manager)
Number of Employees

800

Business Category

Newspapers, Publishers-Book

Products & Services

This company offers newspaper publishing.

Alternate Business Names
OPUBCO, Oklahoman, The, Norman Oklahoman, Oklahoman Direct, The, NewsOK.com, OPUBCO Communications Group
LocationsX

1 Locations

  • P. O. Box 25125 

    Oklahoma City, OK 73125-0125

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Oklahoma. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Oklahoma Publishing Company, The is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (405) 475-3311
  • (405) 475-3961
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Newspapers

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