BBB Business Review
BBB Accredited Business since 10/04/1995
Legal Shield (Headquarters)
Find a LocationPhone: (580) 436-1234Fax: (580) 436-7409View Additional Phone Numbers321 East Main, Ada, OK 74820www.prepaidlegal.com.
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BBB Accreditation
A BBB Accredited Business since 10/04/1995
BBB has determined that Legal Shield meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
8 of 59 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Legal Shield's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 203 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
The company's services are offered through a system of independent representatives throughout North America. The firm's home office in Oklahoma maintains customer service obligations for all service members.
Prospective and existing members should understand that Prepaid Legal Services is not, itself, a law office and does not furnish legal advice or services, but puts its members in touch with law offices in the member's locality to service matters according to the limits of its membership agreement. Those services are furnished by the law office accord to preset fees according to the member's agreement with Prepaid Legal and Prepaid Legal's agreement with its network of law offices.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 12 |
| Billing / Collection Issues | 72 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 118 |
| Delivery Issues | 0 |
| Total Closed Complaints | 203 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Mr. Harland Stonecipher (Pres./CEO) Mark Brown (Senior VP and Chief Marketing Officer)Number of Employees
600
Business Category
Legal Services Plans, Attorneys
Products & Services
This company markets legal service plans that include attorney consultation, will preparation, traffic violation defense, automobile-related criminal charges defense, letter writing, document prepartion and review and a general trial defense. Additionally, the firm offers programs to protect members from identity theft and other security services. These programs and services are marketed through a system of independent sales associates throughout the United States and Canada under the guidance of the home office as part of a multi-level marketing program. Like any business opportunity, the success or failure of the enterprise depends on the individual's aptitude, enthusiasm, and ability to apply him- or herself to the project within the rules of the company and its supporting programs.
Alternate Business Names
Prepaid Legal ServicesBBB Program Participation
This company participates in the BBB Identification Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
Legal Service PlansFind a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Central Oklahoma. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Legal Shield is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.