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D & L Contractors, LLC

Phone: (580) 357-9798

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
01/09/2015Problems with Product / Service | Read Complaint Details
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Complaint
D&L Contractors failed to complete the building of a motorhome garage and has not provided a refund of unused funds from first installment payment.
30 Jul 14 - D&L Contractors provided a proposal to build a motorhome garage at the customers property for $31,500 that included labor and materials.

7 Aug 14 - Customer paid the first installment of $10,500. D&L stated that concrete work would begin in two weeks, and that the project would be completed by mid to late September.

23 Sep 14 - A subcontractor (Concrete Done Right) started the concrete preparations.

2 Oct 14 - D&L failed to address questions and concerns about the workmanship of the concrete preparations.

6 Oct 14 - 1st attempt to secure the refund from D&L.

14 Oct 14 - 2nd attempt to secure the refund from D&L. D&L called the police to remove us from their home/place of business citing trespassing.

17 Oct 14 - via phone D&L ***** **********) states that he is overextended and would provide a refund.

20 Oct 14 - via email, D&L provides an itemized list of labor and material used to date in the project of $4797, which equates to a refund of $5703.
Rebar ($1099)
Screenings ($530)
Top Soil ($185)
Concrete Crew ½ done ($1800)
D&L crew ($308)
Office Time ($875)
Total ($4797)
1st Installment $10,500
Refund $5703

23 Oct 14 - Subcontractor visits the construction site and states that D&L will not return his calls nor has he paid for any labor. Subcontractor agrees to correct the discrepancies and complete the concrete job.

27 Oct 14 - Subcontractor completed the concrete slab. Customer paid Concrete Done Right directly for labor and materials, $2167.90. Customer paid Lawton Transit Mix $3491.33 for concrete.

Continued calls and emails to D&L have been unanswered.

Desired Settlement
Customer desires copies of the paid receipts and/or invoices for all labor and materials described in the refund email. Assuming that the materials, D&L crew, and office time are correct (less the unpaid subcontractor amount of $1800), the customer seeks a refund of $7503.

Business Response
September 29, 2014 We stated we would TRY to start concrete within a few weeks from said date.
October 6&14 2014 We feel that Mrs. ********* was very uncooperative and aggressive during this time but will not comment any further on this issue. October 27,2014 As for subcontractor finishing work he in fact works under our license and insurance. This subcontractor has neither of these. This project was in limbo for over 30 days due to his indecisions. We had countless hours invested in this project before owner decided on his changes and costs. We believe the refund price was more than reasonable in this matter.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The contractor still has not returned my calls in over a month nor has the contractor provided a refund.

03/18/2015Problems with Product / Service | Read Complaint Details
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Complaint
D&L Contractor fail to Lawton Transit for the concrete delivered to my home for the foundation of shed. ***** ********** fail to pay them $915.90
Lawton Transit sued ***** ****** **** and placed Lien ov our home. D & L Contravtors was paid a total of $7,458.00.we gave his company half on June 5-14 he had not started in July we asked for our money back and ****** ********* refused. The shed was not started until the middle/end of August . Once finished I ***** felt pressure to pay all the monies. We have not been able to contact ***** or ****** they refuse to answer phone or come to there door. The shed links very bad we had to get someone else to help us with a lot of unfinished things. Mr **** is a disable veteran and I Mrs **** just felt intimidated them. We the ****'s took ***** & ****** to court on Feb 10-15 neither of them showed up to court . We call them again today several times and as usual no answer

Desired Settlement
We would like the monies we paid Lawton Transit Concrete $915.90 and court cost $103.00. Our family has paid twice for concrete

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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