This Business is not BBB Accredited
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Consumers should note, when dealing with debt collection companies, that there are obligations outlined by law governing collection practices, especially those conducted by a third party collector (as opposed to a direct employee of the firm to which money is owed). You are encouraged to seek documentation of the debt as stated by the collector. It should also be noted that a debt collection company's customer is the company to which the debt is owed, not the consumer who owes the money to that company. The Better Business Bureau processes complaints against companies as filed by their clients. As such, the BBB will make complaints from consumers known to the company, but will only pursue formal disputes against a collection agency when that disagreement is between the collector and the company with which it has made an agreement to pursue repayment. If you feel that the company is not acting within the confines of the law, or need advice concerning the legitimacy of the debt, the BBB suggests that you contact the Oklahoma Office of Consumer Credit at (405) 521-3653.
National Credit Solutions is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
This business has no rating at this time.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||9|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||10|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on National Credit Solutions
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
In January 2011, the company was the subject of news reports in Kansas concerning its attempts to collect debts owed to Hollywood Video stores. While Hollywood Video may be out of business, a collector may be hired to collect or purchase the debts of a company. NCS has demonstrated that the firm is obligated to collect Hollywood Video debts and maintains it is doing so legitimately in the course of its regular business. Some consumers have stated that the company has made notations to those debtors' credit reports prior to attempting to collect the debt, which may violate the law. Consumers also complain that the fees being charged by the company to collect on late fees or missing videos attributed to those consumers' accounts are excessive and unreasonable; if that is the case, the company may also have violated rules concerning collection practices limiting the amount of penalties to be charged. Consumers are reminded that just because a company has gone out of business, it does not mean that debts owed to that firm are not valid. In many cases, a company's outstanding debts are viewed as an asset, and may be liquidated as such. The new owner of that debt may then collect that debt. It's also important to note that, while some debts may become unreportable after they have reached a certain maturity, a debt is not truly considered satisfied until it has been paid off and collection efforts may continue.
According to an article appearing at MSNBC, the company has agreed to remove the negative notations from consumers' credit reports as a courtesy. The article can be found online here: http://www.msnbc.msn.com/id/41390483/ns/business-consumer news/BBB file opened: 01/18/2007Business started: 05/01/2005
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Mr. Brett Evans (President)Ms. Marcy Belle (Executive Assistant)Ms. Blake Taylor (General Manager)
Number of Employees
Products & Services
This company offers debt collection services.