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Consumer Complaints

BBB Accredited Business since 04/01/2010

Innovative Healthcare Systems, Inc.

Phone: (405) 844-1830

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues3
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
01/28/2014Billing / Collection Issues | Read Complaint Details
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Complaint
Professional Emergency Physicians Associates put a bill on my credit that was paid. I would like it taken off. I have contacted them several times in past and faxed copy of check that they cashed to prove I paid on time.

Desired Settlement
I want bill taken off my credit. $265.00 Acc# XXXXXXX date 01/15/2008 Dr. ***** ****** MD Our Lady of the Lake ER in Baton Rouge La

Business Response
Contact Name and Title: ******** *****
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@ihsi.com
After receiving Ms *******'s fax of her check, it was discovered that the money went to the previous billing company, and we never received the money. Because we never received payment, her account was turned to collections. We have asked that her account be pulled from collections, and we will work out the dispute with the previous billing company.

10/16/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Balance Billing hospital visit
Innovative Healthcare Systems provides medical billing for physicians who are not satisfied with payment from a patient's medical insurance and seek to bill an additional amount above and beyond what the medical insurance has paid. The practice, known as balance billing, is illegal in most states - but not in Texas. In this case, Innovative Healthcare Systems is doing business as Arlington Medical Emergency Medicine Associates and attempting to collect additional payment on behalf Dr. **** ******. Dr. ****** was paid $323.36 by Blue Cross/Blue Shield of Texas for services rendered on 12-11-2012, more than adequate compensation for the time he spent examining me. Dr. ******, through Innovative Healthcare Systems d.b.a. Arlington Emergency Medicine Associates originally attempted to collect and additional $428.64. I requested a review and the bill was reduced to $182.30. While I appreciate the reduction of the bill to $182.30 I still feel that I should not have to pay anything. Dr. ****** received $323.36 from Blue Cross/Blue Shield, and should be seeking additional compensation.

Furthermore, I feel that Innovative Health Care Systems is deliberately deceptive, doing business under multiple names, and concealing their true identity. Although the offices are in Oklahoma, they providing billing services for doctors in Texas - billing services that are illegal in most states.

Desired Settlement
Waive the additional $182.30 and refund the $100. that I have already paid on this account.

Business Response
Contact Name and Title: ******** *****,Compliance
Contact Phone: XXX-XXX-XXXX
Contact Email: ******@ihsi.com
*Innovative is Medical Billing and Practice Management organization contracted by physicians and hospitals to provide billing and collection services for its clients.
*Innovative is a vendor of Arlington Emergency Medicine Associates (AEMA)
*Innovative has no "d.b.a." relationship with AEMA or any of its other clients
*AEMA is not contracted with BCBS and therefore is not obligated to accept BCBS adjustments (discounts)
*No additional services were billed to Mr. *******; his balance is related to services originally billed to BCBS, but not fully paid by BCBS
*A reduction was offered to Mr. ******* as a good faith effort to help reduce the financial burden he communicated to Innovative
*Mr. *******'s balance is the difference between the physician fees and what his carrier paid
*Emergency Department fees are based on a combination of documented medical necessity and medical decision making; these elements were reviewed and determined to have been billed correctly
*We disagree with Mr. ******* that the payment from BCBS is "more than adequate compensation for the time he spent examining me."


Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The system is designed to frighten patients into paying more for medical care than they actually owe. Innovative Health Care Systems (IHCS) is never identified anywhere on the bills they send, it is only through research that I was able to discover their true identity. They assist groups of doctors who deliberately work at contracted medical facilities but then refuse to accept the contract rate and then bill patients for the balance. This practice of balance billing is illegal in multiple state. It appears that IHCS is merely the bill collector, my grievance is with Arlington Medical Emergency Medicine and I will file a complaint against them.

03/15/2013Billing / Collection Issues

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