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          Find a Location

          Eskridge Lexus of OKC has 1 locations, listed below.

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            Business ProfileforEskridge Lexus of OKC

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 10/14/2022

            Years in Business: 70

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers Sales/repairs of new/used autos.

            Business Details

            BBB File Opened:
            1/1/1954
            Years in Business:
            70
            Business Started:
            1/1/1954
            Business Started Locally:
            1/1/1954
            Business Incorporated:
            1/3/1996
            Accredited Since:
            10/14/2022
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Number of Employees:
            95
            Hours of Operation

            Primary

            M:
            8:00 AM - 7:30 PM
            T:
            8:00 AM - 7:30 PM
            W:
            8:00 AM - 7:30 PM
            Th:
            8:00 AM - 7:30 PM
            F:
            8:00 AM - 7:30 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed
            Business Management
            • Mr. Ed Eskridge, General Sales Manager
            • Mr. Doug Berryhill, General Manager
            • Nick Jones
            Contact Information

            Principal

            • Mr. Doug Berryhill, General Manager

            Customer Contact

            • Mr. Ed Eskridge, General Sales Manager
            • Mr. Doug Berryhill, General Manager
            • Nick Jones
            Additional Contact Information

            Fax Numbers

            • (405) 775-9209
              Primary Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/27/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            On Dec 10th 2022 I was told by *************************** of Eskridge Lexus I needed a new radiator.The radiator was only 2 weeks old.Before approving the repair I requested pictures/ proof of the radiator being cracked reason being so I could receive refund from the company that installed it and then have Lexus move forward with the repair. On Dec 13th 2022 I was told by ********* that she would have her technician take pictures for **** never received pictures. The next communication I had with ********* was on Dec 15th telling me I now have a blown head gasket cause by the cracked radiatorAs you can imagine my confusion. I requested pictures again of cracked radiator. After no response with pictures.I was then told by ********* on Dec 22 2022 they no longer have the radiator and they didnt get pictures of it.Again as you can imagine my confusion as I never approved the repair on the radiator for it to be removed and thrown out to start with. I requested pictures first before approving the repair.After expressing my concerns with this and asking further questions to ********************* the service manager and *************************** service agent My questions were ignored with no response from either **** or *******************Not feeling comfortable with any of this and now not having any of my questions answered. I decided to not move forward with any repairs with Lexus. We called ********************* to let her know we would be returning the courtesy car today and arranging a tow truck to arrive to pick up my car. Wanting to settle up with the diagnostic fee she informed us we would need to pay for the radiator as well.As my husband is explaining to her that the radiator was never approved for repair she told my husband not to raise his voice (in which he never raised his voice) and that she didnt have time for this ****.At no point did my husband raise his voice however even if he did, which he didnt, **** cussing at my husband is 100% unprofessional and 100% unacceptable.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Greg C

            1 star

            11/02/2021

            Based on my recent less than satisfactory experience with the Eskridge Lexus dealership in *************, I felt it was important that I share the details associated with my incident so other consumers can be warned of the current practices at this business and respond accordingly. I originally scheduled a service appointment for October 5, 2021 to address some minor routine maintenance items associated with my RC 350, such as air filter replacement, windshield wiper replacement, and antifreeze replacement. At the time I was not experiencing any electrical related issues with the vehicle, but during the service visit the technician suggested a few other items, including replacement of the battery and one of the battery cables. I agreed to these additional items, but, unfortunately, when I picked-up my vehicle and was driving home I noticed that there was no sound associated with the radio. While the channels were visible and you could change channels on the radio, there was no sound level indication and no sound actually coming from the speakers. The next day I notified my Eskridge service representative, ***********************, of this situation and he requested I bring the vehicle back at my earliest convenience and they would correct the situation. I wasn't able to return the vehicle to Eskridge until the following week, but during the subsequent time I did some research on the internet and found that this problem seemed to be a rather common problem with Lexus vehicles whenever the battery was replaced. Therefore, I assumed returning my RC 350 to Eskridge would result in the sound problem being corrected quickly and easily. Unfortunately, quite the opposite occurred. Approximately 2 hours after I had dropped-off the vehicle on October 12, I received a call from the Service Representative informing me that they had not been able to correct the sound issue and I would need to pay $3500 for replacement of the amplifier unit. I found this quite astonishing that the dealership was seeking compensation from me for a problem which was created while it was in their possession during the initial service visit. Possibly the vehicle software was not rebooted properly which is keeping the sound system from functioning properly. Possibly the service technician accidentally short circuited the electrical system while reconnecting the battery and battery cable. I would most certainly hope the ******* of this problem is not that Eskridge is seeking to enhance their financial bottom line by creating additional service issues for their customers to help offset recent declines in new vehicle availability and revenue from new car sales. Whatever the root cause for this problem, this issue arose while the vehicle was in the possession of Eskridge and I have notified them that I absolutely, positively am NOT going to pay for a problem which they created! To date, I have received no follow-up communication from the dealership regarding their intention to correct this situation and this entire experience has caused me to question the business ethics of both Eskridge and Lexus. While I have owned multiple Lexus vehicles over the years, I have come to the conclusion that Eskridge is not a dealership with whom I wish to conduct business and, since it is the only Lexus dealership in the area, I will no longer be purchasing Lexus vehicles in the future. *************************** once commented that At a car dealership, the person who sells the car is the hero and also gets the commission. But if the mechanics dont service that car well, the customer wont return. That quote is most definitely applicable in this situation!!!

            Local BBB

            Better Business Bureau Serving Central Oklahoma

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